Account Manager-Inside Sales
Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters to most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.
As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All of our people are foundational to creating value:
· Protect people first
· Think steps ahead
· Own what we do
· Bring energy to challenges
· Win with integrity, together
Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.
Role Summary:
Our Stoney Creek Branch is looking for an Account Manager-Inside Sales to join the team for the Stoney Creek and Kitchener Waterloo areas. We are looking for someone that is self-motivated, optimistic and skillful individual who has the ability to multitask and think strategically in-order to achieve business objectives, where Customer and TEAM approaches are paramount to success! The primary focus of this position is to manage an existing book of inspection customers – renewing annual inspection contracts at appropriate margins, managing deficiency quoting and invoicing, and serving as the day-to-day point of contact for assigned accounts. This is a new vacancy.
Job Responsibilities:
· Primary point of contact for the customer and the company for sales requests and pre/post sales discussions.
· Quote deficiency and parts sales for existing customers with technical accuracy and within company pricing guidelines.
· Quote parts, labour, and service work for competitor-held accounts when requested, within company pricing guidelines.
· Negotiate / process annual inspection renewals for existing customers by reviewing prior-year account profitability and customer account standing (e.g., AR aging, collection history, service issues) to determine appropriate pricing action — margin correction, standard escalation, or recommending non-renewal where the account is not a fit – and ensuring accuracy of hours, subcontractor pricing, and margin targets.
· Ensure all required information and documentation for awarded renewals is gathered and handed over to the Job Set-Up (JSU) admin team for processing and scheduling.
· Review inspection reports (including sub-contractor reports) for completeness and accuracy and process accordingly, including pricing deficiencies (including sub-contractor quotes), processing invoicing, compiling all documentation, and sending to customer.
· Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations
· Handle incoming requests from assigned customers for technical, delivery, and pricing needs, and refer large-scale or complex opportunities to the appropriate salesperson.
· Collaborate with Sales and Operations to support contracts, orders and customer needs.
· Reconcile subcontractor invoices and reports against quoted scope, and work with branch management to resolve discrepancies.
· Support billing and collections on customer billing disputes and aged receivables for assigned accounts when requested.
· Work with other departments in a collaborative manner.
· Prepare account and portfolio reporting (e.g., renewal status, deficiency close rates, profitability trends) for management as required.
· Provide additional support to branch operations as directed by management.
Job Requirements:
· Minimum 2-3 years of relevant experience in the Fire Alarm and Security Industry – industry experience preferred; field/technical background an asset for understanding inspection scope and deficiencies.
· Familiarity with ULC Standards and other life safety regulatory documents.
· Proven solid customer relationship-building skills.
· Comfortable reviewing costs against revenue to validate accuracy and meet margin targets.
· Solid knowledge of PC based applications (e.g. Microsoft Office Suite, MS Dynamics, MAS).
More about the position:
· Ability to demonstrate and deliver superior customer service in a fast-paced and multi-tasking environment.
· Self-motivated; detail-oriented, with highly developed organizational skills.
· Excellent verbal, written and presentation skills.
· Ability to work with minimal supervision.
· Bilingualism (English/French) would be an asset.
Our offerings include:
· Competitive compensation and benefit package
· RRSP matching
· Employee Stock Purchase Plan
· Employee Discounts
· Learning and Development opportunities
· Reward and Recognition Program
· A culture of performance & accountability
· A supportive and positive team environment
· Salary Range: $55,000-$65,000
Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:
- Criminal Background Check
- Reference Check
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Work Location: In person
