beamsville on it support specialist (level 1) Jobs – 3 Openings This Week

IT Support Specialist (Level 1)
Advanced Office Solutions Inc. —Grimsby, ON
- $44,000–$60,000 a year
- Communication skills
Quick apply
IT Systems Administrator
Avondale Food Stores —Jordan Station, ON
- $80,000–$88,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Mileage reimbursement
- Disability insurance
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1d
Enterprise AI Support
Accenture —St. Catharines, ON
- $19.23 an hour
- Weekends as needed
- Computer Science
- Salesforce
- High school diploma or GED
- Paid time off

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IT Support Specialist (Level 1)

Advanced Office Solutions Inc. -
Grimsby, ON

Quick apply

Job details

Permanent
$44,000–$60,000 a year

Qualifications

ITIL Certification
CompTIA Network+
IT support
Communication skills
CompTIA A+
Help desk

Full job description

IT Support Specialist (Level 1) Information Technology - Managed Services Full-time, Permanent, Hybrid Grimsby, ON
Fast. Friendly. Client-Focused. If that sounds like you, keep reading.At AOS, every team member plays a role in our success and culture. We value curiosity, coachability, and an entrepreneurial mindset, paired with dedication, resilience, and high performance. We are big on collaboration, accountability, and exceptional client service. Most importantly, we’re building a positive, engaged, and supportive workplace where people genuinely enjoy showing up and doing great work.We’re looking for an IT Support Specialist (Level 1) who loves helping people, enjoys solving problems, and takes pride in delivering outstanding support experience.
About UsAt AOS , we specialize in providing office technology and managed services to businesses of all sizes. Our mission is to help organizations boost productivity, streamline workflows, and manage costs with ease.We apply technology to drive profit, productivity, and peace of mind for our clients. Through reliable solutions and top-notch customer service, we ensure our clients can focus on what they do best.We hire with the future in mind. With limitless career growth opportunities, AOS is committed to fostering a dynamic environment where our teams are always challenged, learning from one another, and contributing to our collective success. If you’re excited to make an impact and grow with a forward-thinking, tech-driven team, we would love to meet you.
About the RoleAs our IT Support Specialist (L1), you’ll be the first point of contact for client IT support. You will help resolve everyday technical issues quickly, reduce downtime, and ensure every client interaction is positive, professional, and helpful. You will combine strong technical fundamentals with clear communication, empathy, and a service-first mindset.
What You Will Do

Be a friendly, knowledgeable first point of contact for IT support
Respond to incoming tickets quickly and accurately, meeting SLA targets
Troubleshoot and resolve common issues, including:
Password resets
Microsoft 365 and application support
Connectivity and basic network issues
Basic hardware troubleshooting
Escalate complex issues when needed, with clear documentation
Proactively update clients throughout the resolution process
Document work clearly and accurately in our ticketing system
Contribute to a smooth, positive support experience, every time

How Success Is Measured

First-contact resolution rate
Customer satisfaction (CSAT) scores
Consistent, reliable ticket handling

What We Expect

Deliver excellent client service
Communicate clearly, listen well, and collaborate effectively
Calm, adaptable, and solution-focused under pressure
Demonstrate empathy and professionalism in every interaction

Experience and Certifications· 1-2 years of experience in IT support, help desk, or related technical role· MSP experience is a plus· Strong understanding of Microsoft 365, Windows environments, networking basics, and common business applications.

ITIL Foundation, CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate are a plus

Why Join Us?At AOS, you’ll be part of a collaborative, growth-oriented culture where your work truly matters. You will have the opportunity to:

Make a visible impact
Grow your career in a supportive environment
Learn from experienced teammates
Contribute to innovative, high-quality client solutions

You’re not just closing tickets here you are building relationships, developing your skills, and shaping the client experience.
How to ApplyReady to grow your career while delivering fast, friendly, and exceptional IT support?If you’re passionate about technology, eager to learn, and excited to help businesses succeed, we want to hear from you!Please submit your resume and a cover letter explaining why you’re a great fit for the IT Support Specialist (Level 1) role at AOS.
Our Commitment to InclusionWe are an equal-opportunity, affirmative action employer. We value and welcome diversity and are committed to creating an inclusive environment where everyone feels they belong.
We are dedicated to providing reasonable accommodations throughout the recruitment and selection process. If you require assistance or accommodation, please don’t hesitate to reach out. We celebrate diverse backgrounds, experiences, and perspectives and encourage all qualified candidates to apply.

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