Bolton On Manager it service desk operations Jobs – 38 Openings This Week

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Manager, IT Operations
Quantum Lifecycle Partners LP —Brampton, ON
- $100,000–$120,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- No university degree
- Disability insurance
- Dental care
Quick apply
Programmer Analyst
Spicers Canada —Vaughan, ON
- Weekends as needed
- Computer Science
- ERP systems
- SQL
Quick apply
Part-time Real Estate Receptionist
RE/MAX Realtron Realty Inc., Brokerage —Richmond Hill, ON
- $17.60–$18.50 an hour
- Part-time
- Microsoft Word
- Data entry
- Front desk
Quick apply
6d
GUEST SERVICE MANAGER
The Westin Toronto Airport Hotel —Toronto, ON
- $52,200–$58,000 a year
- Holidays
- Basic math
- English
- Hotel
- Profit sharing
- Dental care
Quick apply
4d
Customer Service Representative - Order Desk Management
Linde —Brampton, ON
- $58,000 a year
- Full-time
- CRM software
- English
- High school diploma or GED
4d
Operations Associate III
Royal Bank of Canada —Toronto, ON
- Full-time
- Microsoft Powerpoint
- Research
- High school diploma or GED
12d
Assistant Front Office Manager
Embassy Suites by Hilton Toronto Airport —Toronto, ON
- $50,000–$52,000 a year
- Hotel
- Front desk
- Budgeting
- Dental care
- Vision care
Quick apply
9d
Assistant Manager- Concord
Gerrie Electric Wholesale LTD —Concord, ON
- Full-time
- Merchandising
- Supervising experience
- No university degree
- Dental care
- Employee assistance program
Quick apply
QCC IT Technician
Coreio Inc —Woodbridge, ON
- $25–$27 an hour
- Temporary
- Quality Control
- In-person
Quick apply
10d
CONSTRUCTION PROJECT MANAGER
Kingspan Insulated Panels —Caledon, ON
- CRM software
- Microsoft Outlook
- PMP
Quick apply
5d
Associate, Client Success Team
Royal Bank of Canada —Toronto, ON
- Full-time
- CRM software
- Bachelor's
- Communication skills
Analyst Client Success team
Royal Bank of Canada —Toronto, ON
- Full-time
- Communication skills
- Time management
3d
Dispatch Manager
Transam Carriers Inc. —Concord, ON
- Full-time
- Team management
3d
Sales & Client Experience Coordinator
Liorea Lounge —Brampton, ON
- $36,000–$72,000 a year
- Full-time
- Serving
- Organizational skills
- Front desk
Quick apply
Associate Director - Lead Production Services Support, Fixed Income
Royal Bank of Canada —Toronto, ON
- Full-time
- Microsoft Powerpoint
- Customer service
- Windows
Full Time Night Auditor- Hotel
Element Vaughan Southwest —Vaughan, ON
- $23.61 an hour
- Full-time
- Customer service
- Hotel
- Cashiering
- Dental care
- Vision care
Quick apply
4d
Clinic Manager
Optera —Vaughan, ON
- $25–$30 an hour
- Full-time
- Google Suite
- Microsoft Office
- Human resources
Quick apply
14d
Concierge | Part Time Casual
VIVA Retirement Communities —Vaughan, ON
- $18.10 an hour
- Part-time
- Microsoft Word
- Bar
- Microsoft Outlook
- Paid sick leave
Quick apply
1d
Senior Cash Management Officer
Royal Bank of Canada —Toronto, ON
- Overtime
- Computer literacy
- Continuous improvement
- Computer skills
4d

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Manager, End User Support Services

Mackenzie Health -
Richmond Hill, ON

Apply Now

Job details

Full-time
$111,365–$142,116 a year

Qualifications

Facilitation
Statistics
Desktop support
ITIL Certification
Defect resolution root cause analysis
Computer Science
Operations management
Incident management
PMP
Supplier management experience
Coaching
Engineering
Workplace safety policies
Microsoft Exchange
Windows
Microsoft Office
Change management
Bachelor's
Continuous improvement
Computer hardware
Client services
Customer service orientation
Vendor relationship management
ServiceNow
Customer support
Team motivation
Communication skills
Client interaction
Teaching
Active Directory
Time management
Failure analysis
Mobile devices
Team building
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

manager it service desk operations jobs in bolton on

Manager, End User Support Services

Manager, IT Operations

Programmer Analyst

Part-time Real Estate Receptionist

GUEST SERVICE MANAGER

Customer Service Representative - Order Desk Management

Operations Associate III

Assistant Front Office Manager

Assistant Manager- Concord

QCC IT Technician

CONSTRUCTION PROJECT MANAGER

Associate, Client Success Team

Analyst Client Success team

Dispatch Manager

Sales & Client Experience Coordinator

Associate Director - Lead Production Services Support, Fixed Income

Full Time Night Auditor- Hotel

Clinic Manager

Concierge | Part Time Casual

Senior Cash Management Officer

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