Warehouse Accounts Coordinator
Location: Halton Hills, ON
Schedule: Monday to Friday, Day Shift Available
Job Type: Full-Time, Permanent
About QRC Logistics
QRC Logistics is a proudly family-owned transportation and logistics company based in the Greater Toronto Area. What began as a small courier company providing rush deliveries throughout the GTA has evolved into a full-service transportation, warehousing, and distribution provider serving customers across Ontario.
Today, QRC Logistics offers:
- LTL transportation through our fleet of 5-ton trucks equipped with tailgates
- Full truckload transportation services
- Overnight delivery solutions
- Time-critical rush delivery services
- Warehousing, storage, and pick-and-pack operations
- Retail distribution expertise
- Transportation and distribution solutions across Canada
At QRC Logistics, we pride ourselves on being innovative, accountable, flexible, and responsive while delivering exceptional service to our customers.
As we continue to grow, we are looking for talented individuals who thrive in a fast-paced environment and are passionate about delivering operational excellence.
Position Overview
QRC Logistics is seeking a highly organized and customer-focused 3PL Operations Coordinator to join our growing warehouse operations team.
This role serves as the primary administrative link between our customers and warehouse operations. The successful candidate will manage a portfolio of customer accounts, process inbound and outbound transactions within our Warehouse Management System (WMS), coordinate customer requirements, and ensure inventory and order information is maintained accurately.
The ideal candidate enjoys problem-solving, customer interaction, and working in a dynamic logistics environment where priorities can change quickly.
Key ResponsibilitiesCustomer Account Management
- Act as a primary operational contact for assigned customer accounts.
- Build and maintain strong customer relationships through professional communication and exceptional service.
- Respond to customer inquiries regarding inventory, orders, shipments, receiving activities, and account requirements.
- Monitor and manage shared customer service inboxes.
- Escalate service concerns and operational issues when required.
- Communicate customer priorities and service expectations to warehouse operations teams.
Order Entry & Order Management
- Process inbound receipts, outbound orders, transfers, returns, and inventory transactions within the Warehouse Management System.
- Review customer orders for accuracy and completeness prior to release.
- Monitor open orders and proactively address issues that may impact service levels.
- Coordinate customer priorities with warehouse operations to ensure timely execution.
- Close completed orders within the WMS and ensure all transactions are accurately finalized.
- Generate and maintain shipping documentation including pick lists, packing slips, bills of lading, and customer reports.
Customer Setup & WMS Administration
- Set up new customer accounts within the Warehouse Management System.
- Create and maintain SKU records, item masters, inventory attributes, and customer profiles.
- Configure customer-specific shipping requirements, inventory controls, and operational instructions.
- Maintain accurate customer and product data within company systems.
- Support customer onboarding activities and implementation of new business opportunities.
- Assist with testing and validation activities during new account launches and operational changes.
Inventory & Operational Support
- Investigate inventory discrepancies, shortages, overages, damages, and customer concerns.
- Coordinate inventory adjustments and corrections when required.
- Support cycle count investigations and inventory reconciliation activities.
- Provide inventory reporting and updates to customers and internal stakeholders.
- Work closely with warehouse leadership to resolve operational issues impacting customer service.
Process Improvement
- Identify opportunities to improve administrative processes and operational efficiency.
- Assist in developing and maintaining standard operating procedures.
- Support continuous improvement initiatives focused on customer satisfaction, inventory accuracy, and operational performance.
Qualifications
- Minimum 2 years of experience in logistics, warehousing, transportation, customer service, or a 3PL environment.
- Experience working within a Warehouse Management System (WMS) is required.
- Previous experience with order management, inventory administration, customer account coordination, or logistics administration is strongly preferred.
- Strong attention to detail and commitment to data accuracy.
- Excellent organizational and multitasking skills.
- Strong verbal and written communication skills.
- Ability to manage competing priorities in a fast-paced environment.
- Intermediate proficiency in Microsoft Office, including Outlook and Excel.
Preferred Qualifications
- Experience in a third-party logistics (3PL) environment.
- Experience with customer onboarding and SKU setup.
- Knowledge of inventory control practices and warehouse operations.
- Experience using RF Pathways, 3PL Central, Manhattan, HighJump, SAP, or similar Warehouse Management Systems.
Education
- High School Diploma required.
- Post-secondary education in Supply Chain, Logistics, Business Administration, or a related field is considered an asset.
What Success Looks Like
- Orders are processed accurately and on time.
- Customer inquiries are responded to promptly and professionally.
- Inventory discrepancies are investigated and resolved efficiently.
- Customer and SKU information is maintained accurately within company systems.
- Strong working relationships are established with customers and internal teams.
- Service levels consistently meet or exceed customer expectations.
Why Join QRC Logistics?
- Join a growing family-owned Canadian logistics company.
- Work with a diverse portfolio of customer accounts across multiple industries.
- Be part of a collaborative team environment where your contributions directly impact customer success.
- Opportunities for growth and development within a stable and expanding organization.
Recruitment Process
QRC Logistics is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates participating in all aspects of the selection process.
Applications are initially reviewed by Human Resources and hiring managers to assess qualifications, experience, and alignment with the requirements of the position. All employment decisions are made by qualified individuals and are not based solely on automated decision-making systems.
Only candidates selected for an interview will be contacted.
Equal Opportunity Employer
QRC Logistics is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workplace.
We welcome applications from all qualified individuals regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other characteristic protected by applicable legislation.
Accommodations are available throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
Privacy Statement
Personal information submitted during the recruitment process will be collected, used, and disclosed solely for the purpose of evaluating employment opportunities with QRC Logistics and will be handled in accordance with applicable privacy legislation.
Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Experience:
- Warehouse distribution: 2 years (preferred)
- Customer support: 2 years (preferred)
- Warehouse management system: 2 years (preferred)
Work Location: In person
