British Columbia Helpdesk coordinator Jobs – 14 Openings This Week

Customer and Sales Support Coordinator
Resonant Light Technology —Courtenay, BC
- $22–$23 an hour
- Full-time
- CRM software
- English
- Microsoft Office
- Store discount
- Disability insurance
Quick apply
12d
Spa Guest Services & Front Desk Coordinator
Melt Mineral Spa —Penticton, BC
- $20 an hour
- Full-time
- Microsoft Office
- Data entry
- Front desk
Quick apply
4d
Project Coordinator
City of Abbotsford —Abbotsford, BC
- $112,530.60–$132,787.20 a year
- Full-time
- PMP
- Bachelor's
- SharePoint
IT Coordinator
Durwest —Victoria, BC
- $50,000–$62,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer Science
- Customer service
Quick apply
4d
Systems, Coordinator (Permanent, Full-Time)
Union Gospel Mission —Vancouver, BC
- $28.96–$31.64 an hour
- 8 hour shift
- Continuous improvement
- No university degree
- Data entry
- Dental care
- Tuition reimbursement
Quick apply
3d
Corporate Operations Coordinator
Miru Smart Technologies Corp. —Vancouver, BC
- $23–$26 an hour
- Part-time
- Google Suite
- Data entry
- Front desk
Quick apply
3d
Front Desk Coordinator
Kumon Richmond Ironwood —Richmond, BC
- $18.25–$19.00 an hour
- Part-time
- Google Suite
- English
- Administrative experience
Quick apply
2d
Administrative & Customer Service Coordinator
Village Green Event Rentals Ltd —Victoria, BC
- $24–$25 an hour
- Full-time
- Hospitality
- Administrative experience
- Organizational skills
Quick apply
13d
Web and Network Coordinator - BC Cancer Research Centre - Vancouver
BC Cancer —Vancouver, BC
- $69,218–$99,501 a year
- Temporary
- Computer Science
- Customer service
- Bachelor's
Facilities & Safety Coordinator - Abbotsford
Fraser Valley Child Development Centre —Langley, BC
- $30–$32 an hour
- Temporary
- Writing skills
- High school diploma or GED
- First Aid Certification
- Mileage reimbursement
- Dental care
Quick apply
5d
Facilities & Safety Coordinator
Fraser Valley Child Development Centre —Abbotsford, BC
- $30–$32 an hour
- Temporary
- High school diploma or GED
- First Aid Certification
- Travel
- Mileage reimbursement
- Dental care
Quick apply
9d
Operations Coordinator & Executive Assistant
House of Dosas —Vancouver, BC
- $45,000–$57,600 a year
- Part-time
- Hospitality
- Restaurant management
- Travel
- Store discount
- Dental care
Quick apply

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Facilities & Maintenance Coordinator
Bulk Barn —Aurora, ON
The ability to manage multiple sub-trades in order to fix a repair at store level which may include the coordination ordering fixtures and equipment to store in…
$45,000–$50,000 a year
Quick apply
IT Coordinator
Matheson Constructors —Aurora, ON
Valid G driver's license and access to a vehicle is required. Post-secondary diploma/degree or equivalent experience in Information Technology or Computer…
$55,000–$70,000 a year
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helpdesk coordinator jobs near british columbia

Customer and Sales Support Coordinator

Resonant Light Technology -
Courtenay, BC

Quick apply

Job details

Full-time
$22–$23 an hour
12 days ago

Qualifications

CRM software
Customer communication
Sales support
Customer relationship building
Administrative support experience
Process improvement
Shopify
English
Administrative and business operations experience
De-escalation techniques
Client relationship development
Microsoft Office
Administrative experience
Task prioritization
Client services
Ticket management systems
Customer service orientation
Data entry
Organizational skills
Lead Tracking
Customer support
Multi-line phone systems
Typing
Proofreading
Order processing
Communication skills
Client interaction
Help desk
Office experience

Full job description

Overview

As our Customer & Sales Support Coordinator you will bridge the gap between our sales team and our customers, ensuring smooth order processing, rapid issue resolution, and efficient internal and external communications. This is a crucial role in ensuring the efficient operation of the phone lines where customer support requests are logged and ticketed in a timely, efficient manner. You are effective in prioritizing urgent matters and ensuring exceptional customer service levels are maintained. If you thrive in a fast-paced environment, excel at building relationships, and are passionate about delivering top-tier service, this position is your next exciting career move!

This hybrid role combines administrative sales support with direct, customer contact to maximize customer satisfaction and in turn help the sales team hit revenue targets, by enabling sales representatives to concentrate on sales activities. Your position requires a deep understanding of customer needs and expectations, as well as the ability to handle various situations with professionalism and empathy.

Responsibilities

Call back and call transfer management: Overseeing the callback queue and routing incoming traffic efficiently.
Customer service: Provide helpful after-sales support, and route any customer issues to the correct place to ensure they get the assistance they require.
Answer client questions: Regarding shipping, and call back status.
CRM maintenance: Update and clean client data, ensure interaction logs are accurate and logged in real time.
Lead management: Using clear judgment, route and filter incoming sales inquiries, cold requests, and digital leads to the appropriate sales executives to ensure the sales process is not hindered.
Process auditing: Analyzing call logs, drop rates, and system bottlenecks to help improve performance and system optimization on an ongoing basis.
Customer support: Ensuring all customer service requests are logged in real time.
Office mail: Handle incoming and outgoing mail and packages.
Office supplies: Maintain inventory of office supplies and place orders when necessary.
Process occasional sales through Shopify: Assist sales team members when they are engaged with customers.
Tech trouble shooting for customers: Determine the assistance needed for customers.
Streamline general office space: Ensure office is tidy, organized, and free of clutter.
Managing, coordinating, and overseeing the call management process: This will enable you to audit, analyze, and evaluate system issues and bottlenecks to improve performance and system optimization on an ongoing basis.

Skills Required

- 1-3 years proven experience in customer service, help desk, telephone reception, sales assistant, office administrative assistant, or experience in a similar role.

- Ability to calmly manage multiple concurrent calls.

- Strong organizational skills with the ability to prioritize tasks.

- Excellent verbal and written communication skills.

- An even-tempered empathetic approach to de-escalating impatient customers waiting for occasional delayed shipped orders or support call backs.

- Proficient in using phone systems and office equipment.

- Experience with Customer Relationship Management (CRM) software systems and ticketing software.

- The ability to manage front-end client communication while simultaneously managing back-end systems data entry.

- Experience in an office environment using office software systems.

- Attention to detail and accuracy in data entry and proofreading.

- Ability to type at least 40 words per minute and strong Microsoft office skills.

This role offers an engaging environment where your proactive approach will directly impact client satisfaction and business growth. We are committed to supporting your professional development as you help us deliver outstanding support in a vibrant workplace!

Benefits:
Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Paid personal time off
Paid sick days
RRSP contributory pension fund match
Store discount
Vision care
Birthday off
Personal fitness benefit
Longevity bonus
Discretionary year end bonus
On-site parking

Pay: $22.00-$23.00 per hour

Expected hours: 37.5 per week

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk coordinator jobs in british columbia

Customer and Sales Support Coordinator

Spa Guest Services & Front Desk Coordinator

Project Coordinator

IT Coordinator

Systems, Coordinator (Permanent, Full-Time)

Corporate Operations Coordinator

Front Desk Coordinator

Administrative & Customer Service Coordinator

Web and Network Coordinator - BC Cancer Research Centre - Vancouver

Facilities & Safety Coordinator - Abbotsford

Facilities & Safety Coordinator

Operations Coordinator & Executive Assistant

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