Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Position: General Manager
Location: The Sutton Place Hotel
At Revelstoke Mountain Resort
The General Manager provides strategic leadership and operational oversight for The Sutton Place Hotel at Revelstoke Mountain Resort. This role is responsible for overall hotel performance, financial results, guest satisfaction, team engagement, and compliance with company standards. The General Manager ensures the achievement of business objectives while fostering a culture of excellence, accountability, and exceptional guest experience.
Responsibilities will include (but are not limited to):
Key Responsibilities
1. Strategic & Financial Leadership
- Lead the hotel to achieve established financial and operational targets, including NOP, occupancy, RevPAR, and market share growth.
- Develop and execute pricing strategies in collaboration with the Revenue Management team to support brand positioning in the local market.
- Prepare, present, and execute the annual Operating and Capital Budgets.
- Oversee monthly forecasting, financial outlooks, and reporting to ensure accuracy and timeliness.
- Monitor departmental revenues and expenses to control costs and maximize profitability.
- Ensure full compliance with company operating controls and financial procedures.
- Stay current with industry trends and competitive market conditions.
2. Operational Oversight
- Oversee all daily hotel operations, ensuring adherence to company policies, procedures, and brand standards.
- Maintain and continuously improve operational processes and service standards.
- Troubleshoot operational issues and ensure timely, effective resolution to support guest and employee satisfaction.
- Ensure delivery of consistent, high-quality guest service and product standards across all departments.
3. Leadership & Team Development
- Foster a highly engaged, performance-driven work environment.
- Maintain an open-door leadership approach in collaboration with Human Resources to promote fairness, consistency, and employee engagement.
- Provide coaching, support, and development to department leaders.
- Ensure accountability through performance management, recognition, and development programs.
- Promote a culture of service excellence and continuous improvement.
4. Health, Safety & Compliance
- Support and enforce the hotel’s Health & Safety Program.
- Oversee emergency response procedures, Fire & Safety training, and Certificate of Recognition (COR) Program compliance.
- Ensure adherence to all legal, safety, and regulatory requirements.
5. Community, Strata & Stakeholder Relations
- Maintain an active and visible presence within the local community to support the property’s reputation and business objectives.
- Build, develop, and sustain strong relationships with local businesses, community partners, and key stakeholders.
- Oversee the rental pool program, including financial performance, accounting accuracy, owner communications, maintenance standards, and operational controls.
- Serve as the primary liaison between Northland Properties, individual unit owners, and the Strata Corporation, ensuring alignment of operational and ownership interests.
- Work collaboratively and proactively with the Strata Board to support effective governance of the property, including common area maintenance, capital planning, budgeting, and execution of approved initiatives.
- Sit as an active member of the Strata Council when nominated as a Northland Properties representative, contributing to governance, decision-making, and alignment with corporate objectives.
- Ensure compliance with Strata bylaws, the Strata Property Act, and all applicable regulations, while advising on operational impacts of Strata decisions.
- Provide clear, timely reporting and communication to the Strata Board and ownership group, supporting transparency, financial oversight, and long-term asset value.
- Facilitate and support Strata meetings, including preparation of operational updates, financial insights, and recommendations aligned with both ownership and management objectives.
6. Additional Duties
- Perform other duties as required to support operational success and business objectives.
Qualifications & Experience
- Minimum five (5) years of experience in a senior hotel leadership role within a comparable environment.
- Comprehensive knowledge of hotel operations, including Rooms, Revenue Management, Sales, Accounting, Human Resources, Maintenance Operations, Security, Strata Corporation operations, and Rental Pool Management.
- Strong understanding of service excellence and brand consistency standards.
- Demonstrated ability to lead, develop, and engage management teams and staff.
- Proven expertise in budgeting, forecasting, financial analysis, cost control, and reporting.
- Strong organizational, communication, and problem-solving skills.
- Ability to work effectively under pressure in a fast-paced environment while managing multiple priorities.
- High attention to detail.
- Proficiency with Microsoft Office and property management/control systems.
- Degree or diploma in Business Administration and/or Hospitality Management preferred.
- Additional language proficiency is considered an asset.
Core Competencies
General Manager – The Sutton Place Hotel Revelstoke Mountain Resort
1. Strategic & Financial Acumen
- Business strategy development and execution
- Revenue management and pricing strategy
- Budgeting and capital planning
- Financial forecasting and reporting
- Cost control and profitability optimization
- Market awareness and competitive positioning
2. Operational Excellence
- Multi-department hotel operations oversight
- Process improvement and quality assurance
- Brand standards compliance
- Risk management and internal controls
- Problem-solving and decision-making
3. Leadership & Talent Development
- Executive presence and leadership credibility
- Coaching and mentoring department leaders
- Performance management and accountability
- Employee engagement and culture building
- Succession planning and team development
4. Guest Experience & Service Excellence
- Service culture leadership
- Customer satisfaction strategy
- Service recovery and conflict resolution
- Quality control and consistency management
5. Stakeholder & Relationship Management
- Owner and strata board relations
- Rental pool oversight
- Community engagement
- Cross-functional collaboration (HR, Revenue, Sales, Corporate)
- Negotiation and influencing skills
Compensation & Benefits
- Manager Bonus Plan
- Medical & Dental Benefits, RRSP Matching Eligibility after 6 months
- Free Season pass
- Discounted lift tickets for friends and family
- Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
- Free or discounted lift tickets at many other resorts
- Discounts at Sutton and Sandman hotels (employee and friends/family)
- Additional Northland Properties discounts via a Perks program with other vendors
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
