Benefits Reconciliation Clerk, Payroll
Payroll
Burnaby, BC
Under general supervision and in accordance with established procedures, timeframes and various collective agreements, the Benefits Reconciliation Clerk performs a variety of payroll duties such as the reconciliation of benefits and general deductions to provider statements, ensuring timely remittance of premiums and deductions, maintaining employees records on benefit payments, keying deduction and benefits adjustments, providing information to staff and outside sources (CRA, Union Associations, HBT, PBC), applying and administering interpretations of various collective agreement provisions regarding benefit information and performing other related duties as required.
What you’ll do
- In accordance with the Mission, Vision and Values, and strategic directions of BC Clinical & Support Services (BCCCS), the position promotes a safe environment for patients, residents, families, visitors and staff.
- Process group documents for billable services, adjustments, refunds and payments by performing duties such as determining if source documents are billable or non-billable following established procedures to ensure correct accounts and /or services are billed and grouping documents into appropriate batch sizes in order to create batch control totals.
- Reconcile designated accounts by performing duties such as matching information such as payments received, refunds and invoices issued, identifying differences, tracing reasons for differences and preparing adjustment information such as vouchers and credit balance refunds to rectify the differences as required.
- Bill self-pay patients, sundry accounts and a variety of provincial and/or federal agencies such as the Worker’s Compensation Board by performing duties such as verifying accuracy of charges, investigating bills to be sent to patients to determine whether the patient is eligible for provincial health coverage, completing supporting documentation prior to billing, posting billing information such as charges for patient medical agency accounts to the accounts receivable ledger.
- Prepare, batch and input data utilizing a computerized database program by performing duties such as creating batch control totals for cross referencing once the batch is inputted to ensure services rendered by departments are inputted into the computerized accounts receivable system, inputting data from source documents and checking manually entered data against original source documents to detect input errors and taking corrective action according to established procedures.
- Make adjustments to billing information by methods such as processing additional information obtained from sources such as patients, other departments, interface reports and departmental staff, inputting changes into the computerized database system as required and forwarding discrepancies to the Manager, Accounting & Patient Accounts as required.
- Process payments by performing duties such as receiving payments, entering information into cash receipts journal, balancing and summarizing journal and receivable accounts by matching and checking payments received against invoices and posting from journal to accounts receivable ledger.
- Follow-up on delinquent accounts by performing duties such as requesting reports of overdue accounts, initiating and responding to correspondence and telephone inquiries from patients, billing agencies, insurers and departments, sending out reminders, re-billings or other appropriate correspondence and tracing accounts by investigating returned mail to determine new billing address.
- Maintain departmental filing system by performing duties such as sorting and filing correspondence such as vouchers and invoices and retrieving files for information as requested.
- Maintain extended care patient trust accounts, request and receive deposits, process charges and prepare patient trust account statements as required.
- Perform other related duties as assigned.
What you bring
Qualifications
- Grade 12, successful completion of a recognized payroll course and three years’ recent related experience or an equivalent combination of education, training and experience.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Payroll contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary, Full-Time (Until June 2027)
Wage: $31.64 / Hour
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing Date: Applications Accepted Until Filled
Hours of Work: 08:00-16:00 (Monday – Friday)
Requisition #: 200091E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on June 16, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
