Coordinator, Quality, Risk and Organizational Effectiveness
The Louis Brier Home and Hospital —Vancouver, BC
- $54,623–$71,692 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Coordinator, Volunteer Services, Student Placement and Community
The Louis Brier Home and Hospital —Vancouver, BC
- $58,733–$84,429 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Director of Culinary Services
Amica Senior Lifestyles —West Vancouver, BC
- $64,000–$80,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
9h
Licensed Practical Nurse - BC (West)
Verve Senior Living —West Kelowna, BC
- CPR Certification
- Nursing
- Microsoft Excel
Quick apply
12d
Youth Services Residence Coordinator
Milieu Family Services —Courtenay, BC
- $74,880–$79,040 a year
- Full-time
- CPR Certification
- Administrative experience
- Supervising experience
- Dental care
- Vision care
Quick apply
13h
Health Care Attendant 2 Evenings 2 Nights - BC (West)
Verve Senior Living —West Kelowna, BC
- $24.36 an hour
- Full-time
- CPR Certification
- English
- High school diploma or GED
Quick apply
Resident Director (Residence Manager)
Trinity Western University —Langley, BC
- $44,331–$46,331 a year
- Full-time
- Master's degree
- Bachelor's
- Leadership
- Dental care
Quick apply
Commercial Director
Four Seasons —Whistler, BC
- $200,000–$215,000 a year
- Weekends as needed
- Sales
- English
- Hotel
- Dental care
7d
Resident Care Manager - AgeCare James Bay
AgeCare James Bay —Victoria, BC
- $74,000–$82,000 a year
- Full-time
- CPR Certification
- Nursing
- BLS Certification
Quick apply
10h
General Manager
Chartwell Retirement Residences —Nanaimo, BC
- $110,000–$120,000 a year
- Full-time
- Hospitality
- Sales
- Leadership
14d
Professional Practice Director Nursing – Regional Education, Scope & Regulation
Vancouver Coastal Health —Vancouver, BC
- $66.88–$96.14 an hour
- Full-time
- Nursing
- Master's degree
- Leadership
- Wellness program
- Dental care
Associate Enrolment Services Advisor
UBC Faculty of Forestry —Vancouver, BC
- $5,526.42–$7,941.25 a month
- Full-time
- CRM software
- Master's degree
- Databases
7d
Director of Sales and Marketing
Bayview Senior Community —White Rock, BC
- $65,000–$70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Wellness program
- Employee assistance program
Quick apply
Youth Peer Support & Lived Experience Worker
Urban Native Youth Association —Vancouver, BC
- $29.30 an hour
- Full-time
- Serving
- First Aid Certification
- In-person
- Wellness program
- Paid time off
Quick apply
13d
Front Desk Service Representative
University of British Columbia —Vancouver, BC
- $4,670–$5,107 a month
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
3h
Residential Youth Support Worker
Leo Street Youth and Family Services Society —Maple Ridge, BC
- $28.01 an hour
- Part-time
- Microsoft Office
- Working with children
- First Aid Certification
- Wellness program
- Dental care
Quick apply
Residential Youth Worker
Leo Street Youth and Family Services Society —Burnaby, BC
- $28.01 an hour
- Weekends as needed
- Microsoft Office
- Working with children
- First Aid Certification
- Wellness program
- Dental care
Quick apply
Active Living Assistant- Casual
Cogir Senior Living Canada —Surrey, BC
- $23.09 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Exercise Instructor
UBC Faculty of Forestry —Vancouver, BC
- $40 an hour
- Part-time
- Microsoft Excel
- Word processing
- English
- Wellness program
5d
Senior Marketer
Axis Insurance Managers Inc —Vancouver, BC
- $110,000–$130,000 a year
- Full-time
- Disability insurance
- Dental care

I want to receive the latest job alerts for resident director (residence manager) in british columbia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

resident director (residence manager) jobs near british columbia

Quality Coordinator jobs in Vancouver, BC

Youth Worker jobs in Burnaby, BC

Practice Nurse jobs in Vancouver, BC

Residence Manager jobs in Victoria, BC

Front Desk Agent jobs in Vancouver, BC

Activity Assistant jobs in Surrey, BC

Manager Of Volunteer Services jobs in Vancouver, BC

Fitness Instructor jobs in Vancouver, BC

Youth Worker jobs in Maple Ridge, BC

Enrollment Advisor jobs in Vancouver, BC

Licensed Practical Nurse jobs in West Kelowna, BC

Quality Improvement Health jobs in Toronto, ON

Quality Assurance jobs in Kitchener Waterloo, ON

Quality Coordinator jobs in Toronto, ON

Quality Assurance jobs in British Columbia

Quality Coordinator jobs in Brampton, ON

Quality Coordinator jobs in New Brunswick

Quality Coordinator jobs in Pickering, ON

Quality Assurance jobs in Calgary, AB

Personal Support Worker jobs in Owen Sound, ON

Coordinator, Quality, Risk and Organizational Effectiveness

The Louis Brier Home and Hospital -
Vancouver, BC

Quick apply

Job details

Full-time
$54,623–$71,692 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Healthcare Administration
Process improvement
Administrative experience
Senior care
Bachelor's
Risk management
Computer skills
Business
Communication skills
Time management

Full job description

WHO ARE WE

Located in the Oakridge area of Vancouver, B.C., Louis Brier Home & Hospital is a 215-bed accredited long-term care facility situated next to the Weinberg Residence, which is home to 40 assisted living and 20 multilevel care residents.

Our Mission at Louis Brier Home & Hospital and Weinberg Residence (LBHH and WR) is to provide compassionate and person-centred care, prioritizing quality, safety and innovation, guided by Jewish values and traditions.

Our Vision is to be recognized as a centre of excellence and leaders in healthcare.

Our Values are “CHAI,” Hebrew word for LIFE:

Caring

We ‘Show It.’

Health, Safety and Wellness

We ‘Do It Right.’

Accountability

We ‘Own It.’

Integrity

We ‘Do What’s Right.’

PURPOSE OF THE POSITION

Reporting to the Executive Assistant to CEO & Board of Directors, the Coordinator, Quality, Risk and Organizational Effectiveness is responsible for providing administrative and operational support to leadership and interdisciplinary teams while contributing to the organization’s quality improvement, risk management, Accreditation and effectiveness activities. This position coordinates a variety of administrative functions, supports effective communication and meeting processes, assists residents and families, supports continuous quality improvement initiatives across LBHH and WR, as well as facilitates the collection, reporting and follow-up of quality and risk management activities. The position supports organizational excellence through the coordination of quality improvement initiatives, Accreditation activities, performance monitoring, risk assessment, policy review and continuous improvement efforts that enhance resident care, safety, service quality and organizational effectiveness.

RESPONSIBILITIES

ADMINISTRATION

Provides comprehensive administrative support to the Senior Leadership Team, managers and other team members as required.
Prepares and distributes meeting agendas, supporting materials and related documentation for Operations Team Meetings, Interprofessional/Admission, Discharge and Transfer Huddles and other committees as required. Attends meetings, records accurate minutes and ensures their timely distribution.
Coordinates and manages the Boardroom and Weinberg Classroom schedules, including room bookings, setup and audiovisual equipment support.
Assists families with booking the Bistro and Weinberg Classroom for gatherings and resident birthday celebrations. Ensures room is prepared prior to an event and communicates booking details to Reception Team.
Procures, maintains and distributes office supplies for the Reception Team, nursing units and other departments’ offices.
Maintains and regularly updates the internal phone directory and the phone directory for families.
Coordinates the Manager-On-Call schedule on a biannual basis and ensures managers’ calendars are updated with their assigned on-call shifts.
Assists in the planning and coordination of workshops, conferences, focus groups, meetings and travel arrangements, including attendee confirmations, venue bookings, accommodations, transportation and catering.
Maintains and manages the calendar of Senior Leadership Team members, coordinating meetings, appointments and events, as well as handling scheduling changes, cancellations and invitations as required.
Coordinates the ordering and distribution of business cards for staff.
Manages telephone support requests from residents, families and staff and liaises with external providers to resolve issues in a timely manner. Must be comfortable assisting residents in setting up their telephone voicemail.

QUALITY AND RISK MANAGEMENT

Monitors and responds to concerns, comments, compliments and complaints sent through [email protected].
Receives and conducts timely investigation of complaints at LBHH and WR from non-staff sources (residents, families, companions, volunteers, visitors, etc.) in collaboration with other departments.
Facilitates determination of root cause and coordinates the complaints management process, including documentation, response tracking, corrective action follow-up and maintenance of complaint records and trend reports.
Acts as an advocate within LBHH and WR when residents and families are unable to advocate for themselves or are unsure of their rights. Applies knowledge of resident rights and responsibilities in addition to any ethical dilemmas that may also be presented.

Coordinates the collection, analysis and reporting of quality indicators. Supports interdisciplinary collaboration, trend monitoring and reporting to leadership and the Board.
Assists with the development, monitoring and reporting of organizational performance indicators, dashboards, balanced scorecards, quality improvement initiatives and other measures of organizational effectiveness.
Coordinates Accreditation-related activities, including evidence collection, workplan tracking, documentation management, readiness activities and follow-up on recommendations arising from Accreditation reviews, surveys, audits and external evaluations.
Identifies recurring themes, systemic issues and opportunities for improvement arising from complaints, compliments, resident and family feedback, incident reports, quality indicators and risk management activities. Escalates recommendations to leadership as appropriate.
Supports organizational effectiveness initiatives through project coordination, process mapping, workflow reviews, policy review, performance measurement and continuous improvement activities.
Oversees incident reporting on PointClickCare, including timely review and closure, coordination of investigations and corrective actions, as well as tracking of trends and follow-up to ensure completion.
Timely monitors and responds to Quality & Risk Management referrals on PointClickCare.
Participates in the following committees (but not limited to): Emergency Preparedness Committee, Accreditation Steering Committee and Integrated Quality and Resident Safety Committee.

QUALIFICATIONS

Diploma or Bachelor's degree in Healthcare Administration, Business Administration, Quality Improvement, Health Information Management, Nursing, Human Resources, Public Administration, or a related discipline.
Minimum three (3) to five (5) years of recent related experience in healthcare administration, quality improvement, risk management, Accreditation support, project coordination, organizational effectiveness or administrative leadership support.
Experience supporting quality improvement initiatives, Accreditation processes, performance measurement, complaints management, risk management, policy development or organizational effectiveness activities is preferred.
Advanced proficiency in Microsoft Word, PowerPoint, Excel and Outlook is essential.
Demonstrated ability to collect, analyze, interpret and present data to support quality improvement, risk management, decision-making and organizational performance monitoring.
Experience in long-term care, seniors care, healthcare or a community-based setting is preferred.
Sensitivity to and appreciation of Jewish traditions, culture and community values is preferred

KNOWLEDGE, SKILLS AND ABILITIES

Strong organizational and time-management skills.
Exceptional attention to detail and accuracy.
Ability to organize, prioritize and work under pressure with deadlines.

Ability to maintain a high degree of tact, discretion and diplomacy in a fast paced, changing environment.
Strong written and verbal communication skills.
Ability to problem solve independently.
Sensitivity to the cultural diversity of the Jewish community.
Strong computer skills.
Demonstrated ability to collect, analyze, interpret and present data in a meaningful and actionable manner.
Knowledge of quality improvement methodologies, Accreditation processes, risk management principles and performance measurement frameworks.
Ability to identify opportunities for process improvement and support implementation of organizational change initiatives.

Job Type: Regular Full-time

Work Schedule: Monday - Friday 8:30 - 16:30

Annual Salary Range: $54,623 - $71,692

#HR

Quick apply

Refine Your Search

resident director (residence manager) jobs in british columbia

Coordinator, Quality, Risk and Organizational Effectiveness

Coordinator, Volunteer Services, Student Placement and Community

Director of Culinary Services

Licensed Practical Nurse - BC (West)

Youth Services Residence Coordinator

Health Care Attendant 2 Evenings 2 Nights - BC (West)

Resident Director (Residence Manager)

Commercial Director

Resident Care Manager - AgeCare James Bay

General Manager

Professional Practice Director Nursing – Regional Education, Scope & Regulation

Associate Enrolment Services Advisor

Director of Sales and Marketing

Youth Peer Support & Lived Experience Worker

Front Desk Service Representative

Residential Youth Support Worker

Residential Youth Worker

Active Living Assistant- Casual

Exercise Instructor

Senior Marketer

I want to receive the latest job alerts for resident director (residence manager) in british columbia

Explore jobs in more locations

WHO ARE WE

PURPOSE OF THE POSITION

RESPONSIBILITIES

KNOWLEDGE, SKILLS AND ABILITIES

Job seeker tools

Employer Tools

Browse

Stay Connected