British Columbia Sem manager Jobs – 18 Openings This Week

Service Experience Manager
Nucleus Networks —Vancouver, BC
- $80,000–$90,000 a year
- Full-time
- Hybrid work
- English
- Mentoring
- Organizational skills
- Disability insurance
- Dental care
Quick apply
9d
MARKETING MANAGER
LedgerDocs —North Vancouver, BC
- Full-time
- Sales
- Marketing
- Bachelor's
Account Manager
VERB Interactive —Vancouver, BC
- Full-time
- Hybrid work
- Marketing
- Research
- Administrative experience
- Dental care
- Vision care
Quick apply
6d
Marketing Manager
Okanagan Specialty Fruits —Summerland, BC
- $70,000–$80,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Marketing
- Salesforce
Digital Marketing Manager - Paid Media & Growth
Ignition —Vancouver, BC
- $140,000–$155,000 a year
- Full-time
- Remote
- Budgeting
- AI
- Analytics
- Dental care
- Paid time off
Quick apply
Operation manager
M.E MediaTech Corp. —Vancouver, BC
- Management
- Research
- Business development
Digital Marketing Manager, Hosptiality
Onni Property Management Services Ltd —Vancouver, BC
- $70,000–$80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
2d
Digital Marketing Manager
Milani Plumbing Heating & Air Conditioning Ltd. —Burnaby, BC
- From $70,000 a year
- Full-time
- Marketing
- Project management
- Bachelor's
- Disability insurance
- Dental care
Quick apply
Digital Marketing Specialist
Imprint Plus —Richmond, BC
- $31–$36 an hour
- Full-time
- Hybrid work
- CRM software
- Marketing
- Data analysis skills
- Profit sharing
- Disability insurance
Quick apply
5d
Future Student Advisor
Thompson Rivers University —Kamloops, BC
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Public speaking
4d
Indigenous Student Navigator
College of New Caledonia —Prince George, BC
- $71,253 a year
- Full-time
- Windows
- Microsoft Office
- Bachelor's
2d
Product manager
M.E MediaTech Corp. —Vancouver, BC
- Social media management
- Team management
- Analytics
Digital Marketing Specialist
Magnolia Communications —Vancouver, BC
- $60,000–$70,000 a year
- Full-time
- Hybrid work
- Marketing
- Salesforce
- Project management
- Work from home
Quick apply
13d
Senior Vice President, Sales and Marketing
Kal Tire —Vernon, BC
- $230,000–$375,000 a year
- Full-time
- CRM software
- Marketing
- Master's degree
- Dental care
- Tuition reimbursement
Quick apply
Indigenous Future Student Advisor
College of New Caledonia —Prince George, BC
- $67,818 a year
- Full-time
- CRM software
- Marketing
- Public speaking
11d
Sport & Exercise Medicine Physician
Changepain Clinic —Burnaby, BC
- Weekends as needed
- Medicine
- BLS Certification
- Master's degree
- Disability insurance
Quick apply

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Service Experience Manager

Nucleus Networks -
Vancouver, BC

Quick apply

Job details

Full-time
$80,000–$90,000 a year
9 days ago

Qualifications

French
ConnectWise
Client onboarding
Team leadership
Coaching
English
Quality improvement leadership
ITIL
Client services
Customer relationship management
Mentoring
Customer service orientation
Organizational skills
Customer support
Client consultation
Cross-functional collaboration
Leadership
Communication skills
Client interaction
Cross-functional communication
Help desk
Performance evaluation

Full job description

APPLY HERE: https://nucleus.bamboohr.com/careers/226

Supercharge your career at Nucleus Networks!

What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and helping them grow.

We are a team of over 80 experienced professionals focused on providing industry-leading IT Services to clients across Canada. Headquartered in downtown Vancouver with operations in BC, Alberta and Ontario, Nucleus operates on a remote-first, hybrid work model.

We've been nominated as one of BC’s top 10 Best Workplaces and have been a top 5 Finalist for BC’s Best Company. We pride ourselves on our culture, our unique approach to delivering rapid-response IT services, and our continued obsession with providing the best client experience possible.

We’ve been recognized as one of North America’s top Managed IT Services Providers as well as one of the top ten MSPs in Canada. Our vision is to be the best MSP in Canada for SMBs and we are looking for talented people who want to be a part of our journey and help us get there!

Role Summary

The Service Experience Manager (SEM) is a hybrid leadership role that bridges client success and technical service delivery. This role is responsible for ensuring exceptional client experience by acting as the primary relationship manager for assigned clients, while also leading a technical team to deliver high-quality, timely support. The SEM is both a strategic partner and a hands-on leader, championing client satisfaction, managing escalations, mentoring team members, and driving operational excellence through data and processes.

This role can be located in or around Vancouver, BC, Calgary, AB, or Toronto, ON. Periodic on-site visits to client locations are required as part of this role.

Key Responsibilities

Client Success & Relationship Management

Serve as the main point of contact for assigned clients, building strong relationships and acting as their advocate within Nucleus.
Lead client onboarding and ensure seamless go-live experience.
Proactively identify client needs and recommend solutions aligned with business goals.
Handle day-to-day client requests including meetings, invoicing questions, and service escalations.
Drive adoption of Nucleus standards and participate in the delivery of value through Technology Scorecards, routine audits, and other initiatives.
Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and Nucleus services.

Team Leadership & Operational Oversight

Manage a team of technicians, providing coaching, mentorship, and performance feedback.
Act as the technical escalation point for the team and ensure timely resolution of client issues.
Monitor and report on key performance indicators (KPIs) such as ticket closures, Client Satisfaction (CSAT), response/resolution times, and utilization.
Collaborate with internal departments to align service delivery with client expectations and internal standards.
Conduct regular one-on-ones, performance reviews, and support employee development plans.

Strategic Initiatives & Quality Assurance

Lead initiatives to improve service quality, standardization, and process adherence.
Participate in cross-functional meetings to align on client experience, retention strategies, and revenue generation.
Maintain accurate documentation on platforms such as ITGlue and ConnectWise.
Support continuous improvement through feedback loops, training, and internal collaboration.
Perform quality assurance (QA) on support tickets and project documentation, offering constructive feedback and coaching as needed.

Required Skills & Qualifications

5+ years in client-facing roles within a managed services or IT environment.
Proven leadership experience managing technical teams.
Self-motivated with the ability to work in a fast-moving environment.
Strong communication, problem-solving, and organizational skills.
Ability to balance strategic thinking with hands-on execution.
Familiarity with ITIL, service desk operations, and client success methodologies.
Industry certifications (CompTIA, Cisco, Microsoft) are preferred.
Bilingual (English/French) is an asset.

Perks!

An award-winning culture and organization that focuses time and energy on YOU and fostering an awesome workplace
Hybrid Remote Environment
In-Person and Virtual Staff Socials – we offer an outgoing culture that provides lots of opportunities to connect with your co-workers
Competitive Salary & Annual Vacation Time
Comprehensive Benefits, including a Health Spending Account and RRSP Matching program
Birthdays off!

All qualified applicants will receive consideration for employment without regard to Canadian experience, race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.

AI technology is not used in Nucleus' hiring process.

This posting is to fill an existing vacancy.

APPLY HERE: https://nucleus.bamboohr.com/careers/226

Pay: $80,000.00-$90,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Work from home

Work Location: Hybrid remote in Vancouver, BC V7X 1M4

Quick apply

Refine Your Search

sem manager jobs in british columbia

Service Experience Manager

MARKETING MANAGER

Account Manager

Marketing Manager

Digital Marketing Manager - Paid Media & Growth

Operation manager

Digital Marketing Manager, Hosptiality

Digital Marketing Manager

Digital Marketing Specialist

Future Student Advisor

Indigenous Student Navigator

Product manager

Digital Marketing Specialist

Senior Vice President, Sales and Marketing

Indigenous Future Student Advisor

Sport & Exercise Medicine Physician

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