You will be responsible for insuring 100% building operations, guest safety and satisfaction from the moment guest arrives at the hotel until they check out. Lead by example, strong team leader and self-starter, with the ability to work independently as required. A strong guest satisfaction disposition is mandatory.
As a General Maintenance person with Hampton Inn by Hilton Brockville, you are required to supervise all hotel operations to ensure that you consistently maintain standards and procedures, as well as ensuring the delivery of exceptional customer service to Guests.
Reporting to: General Manager or their designate.
Hours: Weekday (Mondays to Fridays) start at 9:00am
Weekends (Saturday & Sunday) start at 9:00am (Weekends are Mandatory). Hours varies based on hotel occupancy
MUST be available during any emergency situations.
Productivity:Working efficiently in collaboration with leadership team with directions from General Manager.
Competencies:
Ø Problem solving: Identify and resolve problems in a timely manner.
Ø Customer Service: Respond promptly to guest needs: Respond to requests for service and assistance.
Ø Teamwork: Contributes to building a positive team spirit and brand culture of “Hamptonality”
Ø Diversity: Show respect and sensitivity for culture differences.
Ø Organizational support: Follow policies and procedures including but not limited to, dress code policies.
Ø Adaptability: Able to deal with frequent change, delays, or unexpected events.
Ø Attendance/Punctuality: In consistently at work on time.
Ø Dependability: Follow instructions, respond to management direction, complete task on time or notify appropriate person with an alternate plan.
Ø Planning/Organizing: Prioritize and plan work activities, use of efficiencies.
Ø Professionalism: Treat others with respect and consideration regardless of their status or position.
Ø Quality: Demonstrate accuracy and thoroughness, apply feedback to improve performance, monitor own work to ensure quality and productivity.
Ø Safety and Security: Observe safety and security procedures; report potentially unsafe conditions, use equipment and materials properly.
Ø Quality: Meet productivity standards, complete work in timely manner.
Ø Initiative: Ask for and offer help when needed.
Ø Functional Competence – Read blueprints and schematics, safely work with tools and equipment, push/pull/lift to 50 lbs., stand, reach, grip and exert steady-paced mobility, throughout 8-hour shift
Ø Operational Knowledge –Learn and follow Hampton Inn deliverables, Engineering service standards, programs, policies, and procedures
Ø Self-motivation – Able to follow through on direction, with minimal supervision
Ø Problem solving –Troubleshoot, prioritize, multi-task, help others; respectfully, resourcefully, and successfully resolve problems, as required
Ø Emotional maturity – Interacts with others in a respectful manner
Ø Ethical and professional conduct – Fulfills responsibilities with highest integrity
Accountability:
ü Adhere to Hampton Inn by Hilton brand standards and company policies.
ü Adhere to company’s core values and mission statement.
ü Maintain hotel policies, procedures, and confidentialities as guide lined as well as code of conduct.
ü Adhere to company’s core values and mission statement.
ü Contributing to competitive status and profitability of the hotel by monitoring trends and recommending appropriate actions to be taken.
ü Schedule, direct, and support all task completions of preventive maintenance of guest rooms, public spaces, and equipment
ü Responsible for proper administration of key control for master keys, ensuring that the Company's security procedures are being followed.
ü Minimizing out of orders rooms and maximizing profitable revenues for the hotel. Any OOO rooms requires preapproval from Regional Operations Manager.
ü Participate of weekly operational meetings.
ü Assure Maintenance department operates within approved budget by assisting in the preparation of the annual hotel budget. Monitor financial performance of the department against approved budget, make appropriate recommendations as necessary.
ü Adhere to Hampton Inn by Hilton brand standards and company policies.
ü Monitor and implement action plans to improve surveys scores, SALT score on daily basis and provide feedback to leadership team.
ü Be aware of and adhere to procedures as written in the Hotel Crisis Communication Plan to ensure any inquiries from media are only responded to by appointed spokesperson in line with company policy.
ü Participate in Annual QA (Quality Assurance) Inspection. Implement action plans and follow up on items that did not pass inspection or not brand compliance.
Responsibilities:
ü Adhere to the hotel's handling and safety policies.
ü Participate in daily morning huddles (this is a brand standards).
ü Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service.
ü Adhere to all matters relating to hygiene, health & safety in accordance with provincial laws and company policies.
ü Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
ü Meet and exceed guest expectations by ensuring the department provides exceptional service and teamwork.
ü Maintain a positive attitude and good communication, maintain excellent grooming standards. Must be always in full uniform.
ü Maintain hotel policies, procedures, and confidentialities as guide lined as well as code of conduct.
ü Maintain clean and organized work sites.
ü Ensuring the building, equipment and grounds of the hotel are maintained and are in keeping with hotel policies and procedures.
ü Adhere to all matters relating to hygiene, health & safety in accordance with provincial laws and company policies.
ü Prompt reporting, documentation and tracking of all lost & found items to management.
ü Ensure proper handling, storage and security of all maintenance supplies, chemicals, and equipment.
ü Report maintenance problems and safety hazards immediately.
ü Contribute to security of the building, company assets, guest, and team member safety by reporting of suspicious person and handling of keys, restricted access as appropriate to the position. Always is “security aware”.
ü Maintain cleanliness and organization of maintenance closets, carts, and storages. Ensure adequate supplies and linen.
ü Ensure all employees are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer's instructions and WHIMS.
ü Ensure safety by keeping linen chutes always locked.
ü Ensure room attendant restock and maintain a neat and tidily cart on daily basis.
ü Clean up storage rooms and organize on daily basis.
ü Ensure compliance with fire and emergency procedures.
ü Ensure to secure each guest room door and storage rooms doors properly.
ü Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
ü Contributes to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service, resolve guest concerns, handle emergencies and other challenges that may occur during the assigned shift. Implement resolutions by using discretion and judgment.
ü Manage basic sanitation requirements, control, and application of relevant chemicals.
ü Ensure timely response to maintenance requests for services by guests, employees, and management with the goal of keeping the maximum number of rooms available for occupancy.
ü Immediately respond to alarms to determine exact location and cause and report findings.
ü Communicate both verbally and in writing with colleagues and guests in an attentive, friendly, courteous, and service oriented manner.
ü Perform preventive maintenance and special projects which include:
v 4 rooms per day – Sunday through Friday only.
v Equipment maintenance: clean, lubricate, change filters, belts, cleaning coils and basic maintenance.
v Light Electrical: replace bulbs, ballasts, outlets, and switches.
v Light plumbing: plunge toilet, repair or troubleshoot faucets, showers, toilets, and urinals.
v Painting trim, doors, walls, and caulking.
v Drywall repair, texture, and light vinyl repair.
ü Perform monthly, quarterly, and annually preventive maintenance on guestrooms, meeting rooms, public areas, fitness center per checklist and document all work performed.
ü Comply with hotel security, fire regulations and all health and safety legislation. Actively participate in Safety program and abide by all injury reporting and safety behavior requirements.
ü Always demonstrate a high level of guest service.
ü Handle guest complaints and comments in a professional manner and provide the follow up required to co-workers and managers.
ü Support team members in handling guest requests and enquiries to ensure a positive outcome.
ü Be aware of and adhere to procedures as written in the Hotel Crisis Communication Plan to ensure any inquiries from media are only responded to by appointed spokesperson in line with company policy.
ü Participate in Annual QA (Quality Assurance) Inspection. Implement action plans and follow up on items that did not pass inspection or not brand compliance.
ü Adhere to and apply all company policies, procedures and standards and establish recipe specifications within the maintenance department and the hotel. Report any concerns immediately.
ü Fulfill responsibilities according to established standards and core practices, with genuine care, attention, and detail, using approved hotel products, tools, and supplies.
ü Provide daily communication to the management, department heads and supervisors.
ü Review weekly brand standards for any updates or changes of standards with management.
ü Maintain responsibility and accountability for the hotel property and the safety of guests, team members, and have authority for the hotel operations while on duty.
ü Maintain adequate inventories of supplies and parts.
ü Ensuring the safety and well-being of our guests and colleagues by maintain knowledge of crisis and emergency procedures, as well as Fire Panel/Evacuation procedures. Ensure every team member is fully trained. Able to instruct, direct and take control in emergency situations.
ü Clearly explain to guests and colleagues how to properly operate or use of equipment.
ü Pool operations and maintenance.
ü Accurately maintain work-order and other tracking systems
ü Maintain hotel policies and procedures and confidentialities as guide lined as well as code of conduct.
ü Provide technical expertise and competence in areas of painting, general maintenance, repairs of mechanical equipment in front of the house areas, as well as back of the house areas including kitchen, electrical, mechanical, and plumbing and HVAC systems.
ü Maintain health and safety standards as per Hampton Inn by Hilton Brockville.
ü Notify management of any unusual incident as instructed or otherwise deemed necessary regarding operation and/or safety and security oh the hotel concerns.
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes in our team leaders:
· Customer focus
· Living the values
· Leadership
· Collaboration
· Judgment
· Results focused
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Education:
- Secondary School (preferred)
Experience:
- Maintenance: 3 years (required)
Work Location: In person
