Brooks, Ab Front desk agent Jobs – 1 Openings This Week

Hotel Front Desk Clerk
SureStay Plus Hotel by Best Western Brooks —Brooks, AB
- $15–$16 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply

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Hotel Front Desk Clerk

SureStay Plus Hotel by Best Western Brooks
Brooks, AB

Quick apply

Job details

Part-time | Full-time
$15–$16 an hour

Qualifications

Bilingual
Hospitality
Multilingual
Customer service
Multi-line phone systems
Phone etiquette
Communication skills
Hotel experience

Full job description

Overview
We are seeking a friendly and professional Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, a welcoming demeanor, and the ability to handle multiple tasks efficiently in a fast-paced environment. Bilingual or multilingual abilities are highly valued to assist our diverse guest population.

Duties

Greet guests warmly upon arrival and assist with check-in and check-out procedures
Manage multi-line phone systems to answer inquiries, make reservations, and provide information about hotel amenities
Handle guest requests promptly and professionally, ensuring guest satisfaction
Maintain accurate records of reservations, cancellations, and billing information
Provide information about local attractions, dining options, and hotel services
Ensure the front desk area remains organized, clean, and welcoming
Collaborate with housekeeping and maintenance teams to address guest needs and resolve issues efficiently
Uphold excellent phone etiquette and customer service standards at all times
Other duties as assigned

Qualifications

Previous experience in front desk operations or hospitality is preferred but not required
Strong customer service skills with a friendly and approachable attitude
Excellent communication skills, including phone etiquette and interpersonal skills
Ability to handle multiple tasks simultaneously in a busy environment
Bilingual or multilingual abilities are a plus to better serve diverse guests
Familiarity with multi-line phone systems and guest service software is advantageous
Previous hotel experience is beneficial but not mandatory; training will be provided for the right candidate
Professional appearance and positive attitude are essential for representing the hotel brand effectively

Pay: $15.00-$16.00 per hour

Work Location: In person

Quick apply

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Hotel Front Desk Clerk

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