Contract up to 4 months starting September 2026
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
The Metrolinx Payments (PRESTO) Customer Experience team is looking for an Intern to assist with the planning, design, and implementation of initiatives to continuously improve the Customer Experience of the PRESTO fare payment system used by 11 transit agencies within the GTHA and Ottawa regions. You will report to the Senior Product Owner, Customer Channels.
What will I be doing?
Support functional, usability, and exploratory testing on digital products and back-office systems to ensure compliance with business requirements.
Help identify, document, and track defects in Service Now, ensuring clear descriptions, steps to reproduce, and severity assessment.
Assist in backlog management by documenting new issues, and defects as identified, ensuring they are tracked, organized and available for prioritization alongside other backlog items.
Participate in testing related to fare media, transactions, account management, and integrations between digital channels and back-office systems.
Support end-to-end testing across front-end (customer-facing applications) and back-office systems to validate payment processing, reconciliation, and reporting accuracy.
Assist with regression testing to confirm bug fixes and prevent new issues from arising.
Support efforts to ensure the product meets accessibility, usability, and quality expectations for public transit users.
Support Product governance activities by coordinating materials, tracking action items, preparing meeting summaries, and supporting additional stakeholder forums such as Product Team touchpoints, operational reviews, and planning sessions.
Participate in customer observation and research activities by visiting stations, customer service locations, and transit environments to observe how customers interact with PRESTO products and services.
Conduct research on industry trends, emerging technologies, and leading practices to identify opportunities for improving PRESTO’s digital products, services, and customer experience.
What Skills and Qualifications Do I Need?
Must be enrolled in a full-time accredited co-op program in order to be considered for this position.
Must be at least 15 years of age before starting employment
Enrolled Computer Science, Software Engineering, Web/App Development, Customer Experience Design, User Experience Design or similar program at a post-secondary institution
Demonstrated computer skills, including proficiency in Microsoft Office applications and web-based tools.
Comfortable working with spreadsheets, dashboards, and reporting tools for tracking and presenting findings.
Experience with Service Now and/or JIRA for backlog management is a plus.
Strong interpersonal, written, and oral communication skills with the ability to work independently and as part of a team.
Strong communication and collaboration skills to work with clients, vendors, digital teams, and back-office teams
Experience in customer experience, user experience design, public transit, or the payment card industry are assets.
Interest in digital products and public transit
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected] .
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
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