Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
En tant qu’administrateur de contrats bilingue, vous devrez assumer les responsabilités suivantes :
Toutes les activités relatives à l’exécution des contrats de vente et de service de Diagnostics (DX), y compris l’inscription de commandes dans SAP, la création et la tenue à jour des contrats, la facturation, les modifications et les annulations, la clarification, le suivi, l’exécution et la résolution des conflits liés à la facturation.
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Superviser tous les contrats de vente et de service de DX.
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Exercer toutes les activités relatives à la facturation du temps et des matériaux, y compris l’inscription de commandes dans SAP, la clarification, le suivi, l’exécution et la résolution des conflits liés à la facturation.
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Créer et tenir à jour les contrats dans le système SAP.
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Gérer les expéditions et les facturations d’instruments et d’accessoires, y compris l’acquisition de nouveaux stocks, les commandes en souffrance et les articles manquants, les retours et les remplacements.
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Superviser tous les renouvellements de fournitures et les notifications d’expiration aux clients, avec un suivi proactif si nécessaire.
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Facturer le coût par résultat, mener le projet en cours visant à intégrer tous les clients calculant leur coût par résultat à la plateforme de commerce électronique (eLuminate).
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Expédier et transférer les actifs de Siemens Healthineers aux clients (unités de marketing).
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Réapprovisionner les stocks d’instruments et d’accessoires de marketing et de service.
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Réviser et libérer les commandes pour la facturation.
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Régler les conflits liés à la facturation des clients.
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Remplir les états de charge, les documents d’établissement des prix (demande de prix) et les rapports du fournisseur.
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Répondre aux demandes générales des clients.
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Participer aux réunions d’examen des ventes.
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Contribuer à la vérification des projets, au besoin.
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Façonner un environnement de travail collaboratif avec le personnel sur le terrain.
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Numériser et automatiser tous les processus. Exécuter l’ensemble de l’étendue des travaux techniques, la gestion de projets, la documentation et les tests SAP, au besoin.
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Gérer les demandes ponctuelles, au besoin.
Ce poste vous conviendra si vous avez de l’expérience et de l’intérêt concernant les éléments ci-dessous, et si vous souhaitez faire progresser votre carrière chez Healthineers. Vous devrez effectuer les tâches et posséder les caractéristiques suivantes :
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Capacité à résoudre efficacement des problèmes
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Esprit analytique et minutieux
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Capacité à travailler efficacement en équipe
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Capacité à gérer plusieurs échéances serrées
Compétences requises pour réussir dans le cadre de ce poste :
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Études postsecondaires en administration des affaires, en finances ou dans un domaine connexe
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Au moins 2 ans d’expérience en administration des contrats et en facturation des clients
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Bilinguisme (français/anglais)
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Excellentes habiletés en communication, à l’oral et à l’écrit, en français et en anglais
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Excellent sens de l’organisation et grand souci du détail
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Grande efficacité en gestion du temps
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Expérience avec SAP
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Capacité à faire preuve de flexibilité tout en gérant quotidiennement plusieurs tâches concurrentes
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Maîtrise des logiciels Excel, Power BI et Access, et de la suite MS Office 365
Manage the entire order to delivery process for a designed territory
Your role:
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Order Management:
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Oversee the entire order-to-delivery process for assigned customer accounts.
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Ensure accurate and timely entry of customer orders into the system.
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Monitor and track orders to ensure timely delivery and fulfillment.
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Customer Relationship Management:
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Act as the main point of contact for customer inquiries related to orders.
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Develop and maintain strong relationships with key customer accounts.
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Understand process and system complexities to communicate effectively and resolve customer issues and concerns professionally in a timely and effective manner.
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Learn the customer’s internal processes and needs of their business and adapt our processes with theirs.
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Coordination and Collaboration:
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Work closely with sales, logistics, and production teams to coordinate order fulfillment.
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Communicate order status, delays, and any issues to customers proactively.
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Collaborate with the finance department to resolve any billing or payment issues.
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Conduct meetings and presentations to educate healthcare professionals about our processes and systems.
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Data Management and Reporting:
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Maintain accurate records of customer orders, accounts, interactions, and transactions.
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Generate regular reports on order status, delivery performance, and customer satisfaction.
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Analyze order data to identify trends, issues, and opportunities for improvement.
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Process Improvement:
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Identify areas for improvement in the order management process.
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Implement best practices to enhance efficiency, accuracy, and customer satisfaction.
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Participate in cross-functional projects aimed at improving the overall order-to-cash process.
Your expertise:
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Education and Experience:
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Bachelor’s degree in Business Administration, Supply Chain Management, or a related field or equivalent experience.
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Minimum of 2-5 years of experience in order management, customer service, or account management.
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Skills and Competencies:
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Strong understanding of order processing and supply chain management principles.
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bilingual French/English
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Proven track record of success in account/customer management.
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Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
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Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
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Detail-oriented with strong organizational and time-management skills.
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Ability to work independently and as part of a team.
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Problem-solving skills with a proactive approach to addressing issues.
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Excellent negotiation and persuasion skills.
Preferred qualifications:
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Experience in the healthcare or medical device industry.
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Ability to understand complex healthcare products and services and effectively communicate their value to customers.
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Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements.
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.
The expected compensation for this position is:
$53,000 - $98,000
Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements).
This information is provided per required laws and regulations. Applicants should apply via Siemens Healthineers external or internal careers site.
Equal Employment Opportunity Statement: Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Accessibility: Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
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