POSITION: Night Auditor
STATUS/LENGTH: Part-Time.
REPORTS TO: Guest Services Supervisor/Operations Manager
Hamilton’s newest extended stay hotel is building a solid team with the passion and drive that has allowed the successful opening during the pandemic. If you have previous hotel or directly related experience – this is for you! Consider applying if you are:
· Located within a reasonable commute to the intersection of Upper James and the Link (reasonable being no more than a 40 minutes)
· Flexible; able to work weekdays, evenings and weekends
· Passionate about people
· Dependable and detail oriented
· A College or University hospitality or tourism related graduate; have a degree, diploma or related certification
· Thrive on learning and are a quick to learn
· HAVE PREVIOUS HOTEL EXPERIENCE!!!
GENERAL DUTIES:
- Assumes the day-to-day tasks within the department(s)/hotel.
- Responds to guest requests.
- Performs duties and takes on responsibilities as a “Manager on Duty” during each shift, reporting to Management as required.
- Participates in multi-disciplinary teams comprised of associates not only from the Guest Services Department, in addition to other departments and contacts outside the hotel related to operations and the guest experience.
- Administration of reports and the activities and performance of the department relative to specified benchmarks of the departments’ operations
- Provides information and/or reports to supervisors, managers, guests, associates and hotel brand related representatives.
- Participates in regular team meetings.
Ensures security of guests, fellow associates and hotel assets.
- Creates and completes audit reports/journals
- Works closely with the Guest Service Supervisor and Operations Manager to ensure reports, operations and tasks are delivered in timely manner.
- Perform batch settlement and balances daily transactions.
- Complete the daily night audit tasks
- Sets up food and beverage requirements for guests including breakfast and 24/7 coffee service
- Performs additional duties as requested by Executive Team leaders to ensure all operations of the hotel and guest services are delivered efficiently.
Qualifications:
- Demonstrated knowledge of the practices and theories normally acquired in a related field or an equivalent combination of relevant education and work experience.
- Familiarity with customer service excellence
- Previous related experience - preferably in a hotel, hospitality, or tourism environment
- Proven knowledge of customer relations, guest services through extensive practical experience
- Effective communication, presentation, interpersonal and organizational skills
- Demonstrated ability to work effectively with a multi-disciplinary staff, in a result oriented and predominantly fastpaced environment.
- Experience working with event and group influencers is a definite asset.
- Ability to interact effectively with guests, management, peers, staff and the general public.
- Thorough knowledge and understanding of policies, procedures, regulations, and by-laws affecting the department/division.
- Working knowledge of computer software applications as well as Microsoft Office, CRM’s and database management. Previous experience with FOSSE and/or OPERA is a definite asset.
- Knowledge of brand related hotel systems including PBX phone system, key system, PMS reservation systems. (Brand specific training will be provided)
- Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained
- Excellent working knowledge of basic accounting procedures relating to guest payment, credit card procedures, loyalty programs and guest accounts.
- Familiarity and working knowledge of local area, the City of Hamilton and the surrounding area is an asset.
- Handle reservations, check-in and checkout of guests.
- Ensure the accuracy of housekeeping, maintenance, sales and department reports
- Ability to communicate effectively; written, verbal, phone and face to face meeting situations.
- Flexible working alone – able to work weekends, evenings, and some holidays.
- Must be comfortable handling cash and have basic related cash and float knowledge.
- Marriott or other hotel franchise or related experience is a definite asset.
- Demonstrated knowledge of health and safety regulations.
- Demonstrated skills in database management (CRM) applications, Microsoft Office including Word, Excel, and internet.
- Smart Serve certificate is an asset.
This job is ideal for someone who is:
- Outgoing, organized, and detail oriented.
- A hospitality professional with previous Marriott, Guest Service, or related hotel experience
- Dependable, reliable, and detail-oriented
- Demonstrates integrity, honesty, and delivery of high moral and ethical principles.
- People-oriented -- enjoys interacting with people and working on group projects.
- Adaptable/flexible -- enjoys work that requires change, new direction, can take on staff responsibilities and duties as needed.
- Goal-oriented -- enjoys a challenge, thrives on results.
- Independent – can work with little or no direction and well in a team environment.
- Thrives in a high-pressure environment.
- Able to follow procedures required by the management, company, and brand specific standards.
Health & Safety:
The incumbent is required to work in accordance with the provisions of applicable Health and Safety legislation and all
City of Hamilton, corporate and departmental policies and procedures related to Occupational Health and Safety
Applicants must have a valid “G” driver’s license and/or dependable transportation to report to work
The hiring process may include an interview, practical evaluation, and assessment as part of the selection process.
It is the responsibility of the applicant to supply qualifications licenses and related experience relevant to the qualifications outlined above for this job. On the basis of the criteria outlined, this posting is open to all applicants.
The TownePlace Suites Hamilton is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our core values and corporate culture, the TownePlace Suites Hamilton is committed to equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Accommodation will be provided for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact the hiring manager as soon as possible to make appropriate arrangements.
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job responsibilities. Specific examples in this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Detailed job-related duties will be outline in a complete task list will be provided upon hiring and/or assigned by the associate during employment.
This document is subject to change, at the sole discretion of the company and in no way creates an employment contract; implied or otherwise. Each associate remains, at all times, an “at will” associate.
Mission
Our team of associates places the spirit of hospitality in every moment for our valued guests
Vision
Provide experiences that are authentically local of unmatched presence with reliable service by our associates
that are truly engaging
Core Values
Caring * Integrity * Service Excellence * Community
B*uilding Outstanding Overall Satisfaction T*ogether!
TOWNEPLACE SUITES BY MARRIOTT HAMILTON
1195 Upper James Street Hamilton, ON. L9C 3B2
Pay: $17.60-$19.00 per hour
Benefits:
Work Location: In person
