Robert Half is recruiting for a client in the tech industry who is looking for a Sr. Service Designer. This is a 3 month remote contract opportunity, candidates must be local to the Greater Toronto Area to attend occasional in-person meetings and events.
The Sr. Service Designer is ideal for someone who excels at connecting experiences across products, platforms, and customer touchpoints, bringing a holistic perspective to complex challenges. As an individual contributor, you'll partner with cross-functional teams to design seamless end-to-end experiences that improve how customers discover, engage with, and realize value from our products and services. You'll help shape strategic initiatives, facilitate alignment across stakeholders, and deliver service design solutions that create measurable business and customer outcomes.
What You'll Be Doing
Lead end-to-end service design initiatives, translating complex business and customer needs into connected, user-centred experiences.
Map customer journeys, develop service blueprints, and identify opportunities to improve experiences across multiple products, channels, and touchpoints.
Collaborate with product, design, engineering, and business leaders to define problems, shape strategic direction, and influence decisions early in the design process.
Facilitate workshops, design sprints, and collaborative working sessions that align stakeholders and accelerate decision-making.
Apply systems thinking to uncover opportunities that improve customer acquisition, adoption, engagement, and long-term retention.
Leverage AI-enabled tools and emerging technologies to enhance research synthesis, identify patterns, generate insights, and support service design activities.
Produce clear artifacts, recommendations, and case studies that demonstrate the value and impact of service design across the organization.
Contribute to the evolution of design practices by sharing knowledge, encouraging connected thinking, and promoting a customer-first approach across teams.
8+ years of experience in Service Design, Experience Design, or a related discipline, with a portfolio showcasing complex, end-to-end service design initiatives.
Demonstrated success influencing strategic decisions and guiding cross-functional teams through ambiguity and organizational change.
Strong systems thinking skills, with the ability to connect customer needs, business goals, operational processes, and technology into cohesive service experiences.
Experience designing services that support customer growth, engagement, and retention while delivering measurable business value.
Confidence facilitating workshops and collaborating with senior stakeholders to build alignment and drive action.
Experience incorporating AI tools into the design process to improve efficiency, insight generation, and decision-making.
Advanced proficiency with Figma, Miro, and other service design and collaboration tools.
Excellent communication, storytelling, and stakeholder management skills, with the ability to clearly articulate design rationale to both technical and non-technical audiences.
A collaborative mindset, strong sense
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