Scheduling Coordinator
Hours of Operation: 11am - 7:30pm
WHATS IN IT FOR YOU, YOU ASK?
- Part of a FAMILY.
- FUN-LOVING, POSITIVE and ENCOURAGING atmosphere.
- CELEBRATE in Company Events (Pizza lunch, Cake, Birthdays, Anniversaries, spirit wear, contests etc.)
- Canada’s #1 LEADER in the Stairlift Industry – proudly serving our customer’s needs since 1992!
- COMPANY BENEFITS, 3 WEEKS vacation, PAID time-off, on-site parking, CASUAL DRESS ATTIRE!
WE ARE SEEKING:
We’re seeking a qualified scheduling coordinator who will be responsible to liaise between customer service and the Installation team. The candidate will ensure that the installers are utilized effectively to service customers in a timely manner to either have lifts installed or repaired as required.
WHO WE ARE:
Acorn is a fun and friendly environment where your work here matters. We pride ourselves in the care we give to support all of our customer’s needs!
Acorn Stairlifts Canada Inc., has become the leader in our industry. We are the largest supplier of stairlifts sold directly to our clients, and are the largest independent straight stairlifts manufacturer of the world. The key to our success is simple. We utilize Hi-tech systems and processes to ensure a simple to use; yet high quality product is produced.
WHAT YOU’LL BE DOING
- Planning daily travel routes for technicians based on drive times, service times, client availability, and inventory levels for British Columbia and surrounding area's
- Calling clients to schedule appointments for work needing to be completed
- Assist the tech support team with scheduling of service calls
- Communicate via phone and email with clients and internal departments
- Update the installation schedule within the company’s internal system
- Track installers on GPS to ensure a timely arrival time to customer homes
- Check emails and prepare sales paperwork for installation
- Print drawings form CAD and add them to our customer files
- Ensure that all documents are signed and uploaded properly (Payment Plan, Quote Sheet, Funding paperwork, and pictures of installations)
- Ensure daily coordination with sales admin to ensure that all paper work is signed and received
- Update the sales team with customer files on hold for a duration of time without a deposit and all cancelled sales
- Communicate bookings of hotels/flights and other travel with the installations supervisor as required
- Tracks shipments of special orders coming from the UK/Burlington office for installation
- Track the arrival of stock shipments to each installer ensuring it matches the installation dates provided to the customers, re-schedule with customer as required
- Other duties as assigned/required
WHAT YOU HAVE:
- An outstanding personality and positive attitude
- Ability to build relationships and work well with all levels in the company
- Demonstrated organizational and time management skills
- Strong geographical knowledge of British Columbia, Alberta and Saskatchewan
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
- Professional demeanour and polished telephone communication skills
QUALIFICATIONS
- A secondary diploma and related experience
- 2+ years’ experience scheduling or booking appointments
- 2+ years of mapping experience
- Strong interpersonal skills
- Proficiency in Microsoft Office, Google Chrome and Windows
- Excellent verbal and written communication skills
CORE VALUES
Quality: products we make and sell, and the services we provide
Unity: working together as one team
Integrity: acting responsibly and honestly to deliver on our promises
Caring: about our customers, each other, and the wider community
Ambition: taking pride in all we do and striving to improve
Acorn Stairlifts Canada Inc,is an equal opportunity employer. We are committed to compliance with all applicable legislation to provide accommodations where necessary for applicants with disabilities. Please advise us at any point during our process if you require accommodation. We thank everyone for their application; however, only selected applicants will be contacted.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: $50,000.00-$54,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
Ability to commute/relocate:
- Burlington, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have experience using google maps?
Experience:
- Appointment scheduling: 3 years (preferred)
- Mapping: 3 years (preferred)
Work Location: In person
