The Pearle Hotel & Spa – Burlington’s premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.
Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.
The Special Event Coordinator plays a key role in the organization and execution of all private events and making event hosts’ visions come to life within our Pearle Hospitality properties. The Coordinator manages and completes day-to-day tasks in the events office and acts as a liaison between the Sales Consultants, our clients and other members of the Events Team. This person makes certain that information regarding each event is gathered accurately and shared effectively to ensure the smooth delivery of services. This individual is often the first point of contact for our potential clients and provides a warm and welcoming atmosphere.
Duties & Responsibilities:
- Effectively manage the front desk of the Special Events Office, including:
- Answering incoming phone call and email inquiries
- Booking restaurant reservations and answering special menu inquiries for large parties.
- Greet visitors to the office and direct them appropriately as required
- Maintain appearance of the Special Events office and Wedding Suites as needed.
- Secure appointment times for clients to meet with Special Events Consultants and maintain the event office calendar.
- Create proposals for clients using Opera.
- Build event files and complete the file checklist once a deposit has been received to secure a booking.
- Update event files as necessary with updates such as décor updates, timing, vendor information, menu selections and special requests.
- Create, proof-read, and receive approval for all special event menus prior to printing.
- Email reminders to clients regarding important appointments and confirm dates with them for their menu tastings, rehearsals, final detail appointments, etc.
- Communicate details of each upcoming event to the Front and Back of House teams by providing copies of the most up-to-date event orders.
- Accept and perform additional tasks as required for optimal performance of the restaurant.
- Actively represent and promote Pearle Hospitality’s core values within the workplace.
- Act as an ambassador of Pearle Hospitality.
- Follow company policies and procedures as defined and outlined by Pearle Hospitality.
- Follow all Health and Safety standards to ensure a safe work environment for all guests and team members.
- Adhere to all cleanliness and sanitization practices.
- Maintain professional appearance and act with integrity and honesty.
What makes you the perfect candidate:
- Post-secondary education in Events/Events Management considered an asset.
- Previous experience in Hospitality and/or Event Planning considered an asset.
- Knowledge: Working knowledge of Opera, Mircos, OpenTable, Microsoft Office, and experience with multi-line phone systems considered an asset.
- Customer Service: Ability to effectively communicate with clients, remaining professional but also expressing a warm and welcoming presence during interactions. Understand the importance of providing clients and guests with memorable and positive experiences at any and all Pearle Hospitality locations.
- Attention to Detail: Remain mindful of smallest details expressed by the event hosts, making sure to note any specific wants expressed (i.e., DJs, transportation, ceremony officiants, important moments, etc.) and noting any specific vendors.
- Organization: Work with event hosts to plan follow up appointments pertaining to menu tastings, rehearsals, final detail appointments and any dates for payments.
- Adaptability: Ability to remain poised and professional in a fast-paced environment and positively interact with a variety of diverse guests and team members.
Advantages to being part of The Pearle Hotel & Spa team:
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, golf, hotels, and spas)
- Benefit and Health Insurance Options
- A beautiful and fun place to work with a dynamic team & company culture!
Vacancy Status Disclosure: This job posting is related to an existing vacancy.
Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
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Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Experience:
- Administrative: 2 years (required)
- Office: 2 years (preferred)
- Customer service: 2 years (required)
- Restaurant/Hospitality: 1 year (preferred)
Work Location: In person
