Specialist, Virtual Health
Office of Virtual Health
Burnaby, BC
In accordance with the Mission, Vision, Values and strategic direction of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Specialist, Virtual Health leads complex research and analysis to support the Office of Virtual Health (OVH) team in leading PHSA virtual health initiatives. The scope of practice of the Specialist includes gaining extensive knowledge in the area of virtual health in order to provide technical expertise and support the overall goals, objectives and operations of OVH. The Specialist is engaged in multiple initiatives, and supports the OVH team with people readiness planning within specific projects, business requirements gathering (i.e. data, clinical workflow/business process and functional needs) and supporting the execution of projects. The Specialist leads change management and process design within the VH portfolio, and is a lead resource to support process improvements and new initiatives specific to Virtual Health. This role focuses on people and processes including work flow, business processes, people readiness as well as systems and technology. The Specialist provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.
What you’ll do
- Coordinate business requirements by collaborating with the OVH team to engage clinical/program operation owners, key stakeholders and subject matter experts. Use methods such as interviews, environmental scanning, document reviews, process mapping, business process descriptions, “use case” scenarios and workflow analysis.
- Provide leadership on technical work streams and processes and supports and mentor the OVH Business Analyst to ensure requirements are gathered and documented in a meaningful and useful way.
- Provide specialized analysis of operational problems and recommend innovative solutions by critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, distinguishing user requests from the underlying true needs, and driving and challenging business assumptions.
- Facilitate consensus on issues, including business design features, program changes, data requirements, privacy issues and reports. Provide information on the technical issues and constraints and prepare in depth business and analytical reports.
- Develop business requirements specifications, project proposals, business cases, project summaries and other related documentation using standard templates.
- Coordinate and support stakeholder engagement in project planning and implementation.
- Develop plans for projects to ensure on time delivery of projects and support adoption, optimization and sustainment.
- Analyze data (qualitative and quantitative) to inform evaluation of Virtual Health initiatives and summarize the data and analysis for inclusion in Evaluation reports.
- Collaborate with key internal and external partners, including IMITS (Clinical Regional Solutions, Enterprise Architecture, Security, Tech Services), Privacy, Supply Chain, potential vendors and vendors that have contracts with PHSA.
- The Specialist will consult and help navigate the vendor selection and contracting process by providing
- specialist support including requirements gathering, documentation and vendor analysis.
- Work with IMITS to design and execute processes for on-going market research of virtual health vendors to ensure OVH is always updated about new and innovative solutions.
- Perform feasibility studies, workload efficiency analyses, including identifying system deficiencies, operational inefficiencies, and methods to enhance business functions.
- Participate in various operational and project committees and teams to facilitate and lead various
- initiatives.
What you bring
Qualifications
- A level of education, training, and experience equivalent to a Bachelor’s degree in Business, Health Informatics, or a related discipline plus a minimum of five (5) years’ recent related experience including three (3) years in a leadership role. Experience in Virtual Health and healthcare preferred.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Office of Virtual Health contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Excellent verbal and written communication skills including the ability to communicate complex ideas in simple terminology. Demonstrated experience organizing and writing application related documentation and proposals.
- Ability to understand and clearly relate technical information to internal and external members of the organization. Physical abilities to perform the duties of the position. Ability to work creatively and analytically in a problem-solving environment, utilizing your advanced critical thinking capabilities.
- Understands business analysis and project management methodology. Superior ability in presentation, facilitation, negotiation and issue management/escalation.
- Ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Excellent communication and stakeholder engagement skills.
- Strong skills and experience in MS Office (Excel, Word, PowerPoint and MS Project, Access), SharePoint and Visio, Crystal reports and other Business Intelligence Tools. Experience with main stream project planning software and tools preferred.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary, Full-Time (Until September 2027)
Salary Range: $76,111 - $109,409 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Avenue, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 09:00-17:00 (Monday to Friday)
Requisition #: 201097E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on July 13, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
