Burnaby, Bc Customer service technician Jobs – 9 Openings This Week

Operations Supervisor – Field & Lab Services
Lineman's Testing Laboratories of Canada —Surrey, BC
- $70,000–$90,000 a year
- Full-time
- Laboratory experience
- English
- Microsoft Office
- Dental care
- Tuition reimbursement
Quick apply
10d
Field Tech
RESA Canada, Inc —Surrey, BC
- $51.46–$68.44 an hour
- Up to 50% travel
- Customer service
- Engineering
Quick apply
CCaaS Tech Consultant - Amazon Connect
Accenture —Vancouver, BC
- $36.25–$60.29 an hour
- Full-time
- Hybrid work
- DevOps
- Engineering
- English
Apprentice- Level 3/4-OpenRoad Acura Richmond
OpenRoad Auto Group —Richmond, BC
- Full-time
- Team management
- Driving
- Cleaning
- Dental care
Quick apply
Senior Field Tech
RESA Canada, Inc —Vancouver, BC
- $51.46–$68.44 an hour
- Weekends as needed
- Bar
- Up to 50% travel
- Customer service
Quick apply
Sr. Product Mgr, Tech, AWS Messaging Services
Amazon Development Centre Canada ULC —Vancouver, BC
- $135,700–$226,500 a year
- Full-time
- Master's degree
- AWS
- Product management
- Profit sharing
- Dental care
CCaaS Tech Lead - Amazon Connect
Accenture —Vancouver, BC
- $108,800–$220,400 a year
- Full-time
- Hybrid work
- English
- AWS
- Bachelor's
HVAC Installer
Jetson Home —North Vancouver, BC
- $32–$39 an hour
- Full-time
- Customer service
- Continuous improvement
- HVAC
- Designated paid holidays
- Disability insurance
Quick apply
10d

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customer service technician jobs near burnaby, bc

Operations Supervisor – Field & Lab Services

Lineman's Testing Laboratories of Canada -
Surrey, BC

Quick apply

Job details

Full-time
$70,000–$90,000 a year
10 days ago

Qualifications

Technical project or programme management experience
Energy and utilities experience
Customer relationship building
Operations management
Preventative maintenance
Supplier management experience
Coaching
Laboratory experience
English
Client relationship development
Technical support
Microsoft Office
Schedule management
Supervising experience
Continuous improvement
Decision making
Client services
Quality Control
Customer relationship management
Mentoring
Customer service orientation
Incident Investigation
Recruiting
Project implementation
Customer support
Industrial maintenance
Training & development
Leadership
Project management experience
Team motivation
Team coordination
Driving Licence
Team building
Performance evaluation

Full job description

Lead. Mentor. Deliver. Make an Impact.

At Lineman's Testing Laboratories (LTL) a division of Rexel Utility, we help keep Canada's electrical utility and industrial sectors operating safely. As a trusted leader in high voltage testing and certification for over 65 years, we provide specialized testing, inspection, repair, and certification services for insulating rubber goods, live line tools, grounding equipment, voltage detectors, metering equipment, and other critical safety products.

We are looking for an experienced Operations Supervisor – Field & Lab Services to lead our laboratory and onsite operations. This is more than an operations management role—it's an opportunity to lead a skilled technical team, build strong customer relationships, drive operational excellence, and remain actively involved in the field alongside your team.

If you're an experienced leader who enjoys coaching people, solving problems, building customer relationships, and isn't afraid to roll up your sleeves to support your team on complex field projects, we'd love to hear from you.

What You'll Do

As the Operations Supervisor - Field & Lab Services, you will oversee both laboratory operations and field services while ensuring projects are delivered safely, efficiently, and to the highest quality standards.

Your responsibilities will include:

Leadership & Team Development

Lead, coach and mentor a team of laboratory technicians, field technicians, and facility staff
Foster a culture of accountability, collaboration, continuous improvement, and safety
Recruit, onboard, develop and retain top technical talent
Conduct performance reviews, provide coaching, and support employee development
Build team capability through ongoing training and mentorship

Operations Management

Oversee the day-to-day operation of the laboratory and field services team
Plan and coordinate workloads, staffing, and project schedules
Ensure testing and inspection activities comply with ASTM, IEEE, CSA, NAIL Accreditation, and company quality standards
Identify opportunities to improve productivity, efficiency, and customer service
Manage equipment, inventory, facility operations, and operational resources

Customer & Client Solutions

Build trusted relationships with customers
Support the Regional General Manager as the operational contact throughout customer projects
Provide practical solutions to customer challenges while maintaining exceptional service
Work collaboratively with customers to coordinate testing schedules and minimize operational downtime
Ensure every project delivers an outstanding customer experience

Field Leadership

This is a true working leadership role.

Approximately 75% of your time will be spent travelling to customer remote locations.

Lead onsite testing projects from planning through completion
Work alongside technicians performing high voltage testing, inspections, troubleshooting, and repairs
Provide technical guidance and coaching in the field
Ensure projects are completed safely, efficiently, and on schedule
Support emergency and priority customer requests when required

Vendor & Facility Management

Develop and maintain strong relationships with suppliers and service providers
Coordinate equipment purchases, repairs, calibration, and preventative maintenance
Ensure our facility operates safely, efficiently, and professionally

Safety & Quality

Safety is at the core of everything we do.

Promoting safe work practices across both laboratory and field operations
Ensuring compliance with company policies and all applicable regulations and industry standards
Supporting audits, incident investigations, and continuous improvement initiatives
Maintaining the high quality standards our customers have come to expect

What You Bring

We're looking for someone who combines strong leadership with technical credibility.

You have:

5–10 years of progressive leadership experience in electrical testing, utilities, industrial services, or a related technical environment
Experience leading technical teams in both shop and field environments
Strong customer service and relationship management skills
Experience managing projects from planning through execution
Excellent communication and people leadership abilities
Strong organizational, problem-solving, and decision-making skills
A collaborative leadership style with the ability to motivate and develop others
Mechanical aptitude and a hands-on approach to leadership
Working knowledge of ASTM, IEEE, CSA, and related electrical testing standards (preferred)
Proficiency with Microsoft Office and operational software
A valid driver's licence

Why Join LTL?

At LTL, you'll join a stable and growing organization that values safety, teamwork, innovation, and continuous improvement. We offer:

Competitive compensation
Comprehensive health and dental benefits
RRSP matching
Employee Assistance Program
Ongoing leadership and technical development
Career growth opportunities
The opportunity to lead meaningful work that helps keep Canada's utility workers safe every day

Pay: $70,000.00-$90,000.00 per year

Benefits:

Dental care
RRSP match
Tuition reimbursement
Vision care

Ability to commute/relocate:

Surrey, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Are you willing to travel 75% of the time to conduct on-site work?
How many years of supervisory experience do you have?

Work Location: In person

Quick apply

Refine Your Search

customer service technician jobs in burnaby, bc

Operations Supervisor – Field & Lab Services

Field Tech

CCaaS Tech Consultant - Amazon Connect

Apprentice- Level 3/4-OpenRoad Acura Richmond

Senior Field Tech

Sr. Product Mgr, Tech, AWS Messaging Services

CCaaS Tech Lead - Amazon Connect

HVAC Installer

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