Front Desk Receptionist
Blue Aura Tattoo & Piercing Studio | New Westminster, BC
Are you organized, friendly, dependable, and comfortable working in a busy creative environment?
Blue Aura Tattoo & Piercing Studio is looking for an experienced Front Desk Receptionist to help manage client communication, bookings, payments, jewelry sales, and the daily flow of our studio.
You will be the first person clients interact with when they enter the studio, call us, or contact us online. We are looking for someone who can create a welcoming and professional experience while keeping the front desk organized and supporting our artists and piercers throughout the day.
Please Note
This position is intended for someone who already possesses strong customer-service, communication, and organizational skills and can confidently apply them within a tattoo and piercing studio environment.
This is not an entry-level position. Applicants should have previous customer-service, reception, retail, hospitality, or comparable professional experience. Familiarity with tattoo and piercing culture is strongly preferred.
Responsibilities
- Greet clients and maintain a welcoming, calm, and professional studio environment.
- Answer phone calls, emails, direct messages, and general client inquiries.
- Assist with tattoo and piercing bookings, deposits, appointment changes, and studio policies.
- Process payments, jewelry purchases, deposits, and client checkouts.
- Help clients select and purchase body jewelry, and relay that information to the body piercers
- Manage walk-ins and communicate expected wait times.
- Complete client intake procedures and ensure required information and consent forms are collected.
- Attend to clients and help them feel comfortable during their time in the studio.
- Keep the front desk, waiting area, and jewelry displays clean, organized, and presentable.
- Restock front-desk, aftercare, and general studio supplies as needed.
- Communicate clearly with tattoo artists, piercers, management, and clients.
- Help coordinate client flow during busy days, flash events, and studio sales.
- Support artists and piercers with reasonable front-desk and client-service needs.
- Troubleshoot booking, payment, and client-service issues professionally.
- Protect client privacy and handle confidential information responsibly.
You May Be a Great Fit If
- You are friendly, confident, approachable, and genuinely enjoy working with people.
- You are comfortable communicating with clients in person, over the phone, and through written messages.
- You have previous customer-service, reception, retail, or hospitality experience.
- You have experience using POS systems, cash registers, booking software, or appointment-management systems.
- You have strong basic math and payment-handling skills.
- You can manage multiple clients, appointments, artists, and priorities at once.
- You remain calm and professional when the studio becomes busy.
- You are reliable, punctual, organized, and able to work independently.
- You can handle difficult or sensitive client interactions respectfully.
- You have a genuine interest in tattoos, body piercings, art, and creative industries.
- You understand tattoo and piercing terminology, general procedures, and basic aftercare.
- You are comfortable working in an inclusive environment with a wide variety of clients and personalities.
Why You’ll Enjoy Working Here
- A respectful, supportive, and inclusive team.
- A modern and creative tattoo and piercing studio environment.
- Genuine responsibility and opportunities to grow within the studio.
- The opportunity to work alongside talented tattoo artists and professional piercers.
- A fast-paced workplace where every day is different.
- Tattoo and piercing studio service perks.*
This Position May Not Be a Good Fit If
- You are uncomfortable with frequent in-person client interaction, phone calls, bookings, payments, or managing walk-ins.
- You have no previous customer-service, reception, retail, or similar professional experience.
- You have little familiarity with tattoos, body piercings, or studio environments.
- You strongly prefer a quiet or highly predictable workplace.
- You have difficulty multitasking or adjusting when priorities change.
- You are uncomfortable enforcing studio policies or professionally handling frustrated clients.
- You cannot maintain reliable attendance or arrive on time for scheduled shifts.
Tattoo studios are dynamic environments with constant movement, conversations, and changing priorities. The front desk plays an important role in keeping the studio organized and ensuring that both clients and artists are properly supported.
Qualifications
- High school diploma or equivalent.
- Previous customer-service experience is required.
- Reception, front-desk, retail, or hospitality experience is strongly preferred.
- Experience with POS systems, cash handling, or booking software is preferred.
- Experience in a tattoo studio, piercing studio, salon, or similar environment is an asset.
- Knowledge of tattoos, body piercings, jewelry, and aftercare is an asset.
- Strong verbal and written English communication skills is a must.
Practical experience, reliability, and customer-service ability are valued more than formal education.
How To Apply
Please submit your resume through Indeed.
A short cover letter explaining your customer-service experience and familiarity with tattoo and piercing studios is encouraged.
Pay: $18.25 per hour
Benefits:
Application question(s):
- Do you have extensive knowledge of tattoos, body piercings, and aftercare procedures? Please explain. Do you have multiple tattoos and body piercings? If so, approximately how many?
- Do you have experience using POS systems and/or cash registers? If so, how many years of experience do you have?
- Are you comfortable responding to customer inquiries in person, over the phone, through direct messages, and from walk-in clients?
- Are you confident dealing with upset or frustrated clients while remaining calm and professional?
- Do you have previous sales experience? Are you comfortable selling and upselling products to clients?
- Do you have knowledge of body-piercing jewelry and jewelry materials? If so, please explain.
- Please provide your current availability, including evenings and weekends. Are there any days or times you are regularly unavailable?
- How many years of customer-service, reception, retail, or hospitality experience do you have?
- Are you comfortable enforcing studio policies regarding deposits, appointment changes, guests, age requirements, and client conduct, even when a client disagrees?
- Have you previously worked in a tattoo studio, piercing studio, salon, or another busy appointment-based business? If so, please explain.
- Are you comfortable completing routine cleaning, restocking, jewelry-display organization, and other front-desk duties during quieter periods?
- Do you have a genuine interest in tattoo and body-piercing culture, art, and creative industries?
- Are you reliable and able to consistently attend regularly scheduled shifts?
- Are you legally allowed to work within Canada?
Language:
Work Location: In person
