Burnaby Bc Call center operator Jobs – 4 Openings This Week

Switchboard Operator (Part-time)
Pinnacle Hotel Vancouver Harbourfront —Vancouver, BC
- $26.89–$35.85 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Disability insurance
- Dental care
Quick apply
PBX Telephone Operator (Full-Time)
Hyatt Regency Vancouver —Vancouver, BC
- $25.83–$34.44 an hour
- Weekends as needed
- Computer literacy
- English
- Microsoft Office
- Tuition reimbursement
23h
Guest Services: Switchboard Operator (1 Part-Time)
Sheraton Vancouver Airport Hotel —Richmond, BC
- Up to $27.31 an hour
- Part-time
- English
- Hotel
- Organizational skills
Quick apply

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Handling inbound telephone calls relating to varied alarm signals/customer requests. Ability to listen attentively and to use the information provided by…
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Switchboard Operator (Part-time)

Pinnacle Hotel Vancouver Harbourfront -
Vancouver, BC

Quick apply

Job details

Permanent | Part-time
$26.89–$35.85 an hour

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Hotel and accommodations experience
English
Complaint handling
Windows
Microsoft Office
High school diploma or GED
Hotel guest services experience
Customer service orientation
Organizational skills
Front desk
Multi-line phone systems
Guest services
OPERA
Guest issue resolution
Client interaction

Full job description

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Switchboard Operator (PBX). A member of the Front Office team, you are guest-focused, enthusiastic, and passionate about delivering outstanding guest service. You handle all incoming calls in a prompt, efficient, and courteous manner and play a crucial role in assisting with emergencies (fire, medical, power/system failure) by contacting designated personnel for immediate assistance.

Key Responsibilities:

Processing all guest calls, requests, questions, or concerns in a professional manner.
Routing callers to requested guest or hotel personnel and accommodating all requests swiftly.
Following up with guests to ensure requests have been met to their complete satisfaction.
Providing callers with accurate information on hotel facilities and services.
Documenting all guest complaints and notifying designated department personnel for full resolution.
Taking orders for In-Room Dining requests and forwarding all orders to the In-Room Dining Department.
Taking Rooms Reservations and responding to all reservation-related inquiries.
Accepting, recording, and delivering wake-up calls.
Provide support at Front Desk as needed. Flexibility to cross train in other Front Office classifications to support team, e.g. night audit.
Performing other duties, as assigned.

Qualifications & Experience:

High school diploma / G.E.D. equivalent.
Proficient working knowledge of computer software including Microsoft Office, Windows, Excel, Microsoft Word, etc.
Experience working with Opera Property Management System (or other hotel Property Management System) an asset.
Fluent English language skills, both written and verbal.
Clear, precise, professional and genuine telephone manner.
A high level of responsibility and exceptional organizational skills.
A team player with proven success in relationship building.
Proven ability to effectively multitask, solve problems and make decisions in a personable and confident manner.
Previous Switchboard or Front Desk experience considered an asset.
Must maintain flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.

Pay: $26.89-$35.85 per hour

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Vision care

Flexible language requirement:

French not required

Ability to commute/relocate:

Vancouver, BC V6E 3T3: reliably commute or plan to relocate before starting work (required)

Education:

Secondary School (required)

Experience:

Microsoft Office: 1 year (required)
Switchboard Operator or Hotel Front Office: 1 year (required)
Hotel or Hospitality: 1 year (preferred)
Opera Cloud: 1 year (required)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

call center operator jobs in burnaby bc

Switchboard Operator (Part-time)

PBX Telephone Operator (Full-Time)

Guest Services: Switchboard Operator (1 Part-Time)

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