calgary, ab customer experience associate Jobs – 545 Openings This Week

Client Service Representative
Olympia Trust Company —Calgary, AB
- Full-time
- Bilingual
- Microsoft Outlook
- Customer service
8d
Sales and Admin Associate
Lotus Management Ltd dba Mountain House Furniture —Calgary, AB
- From $18 an hour
- Temporary
- Sales
- Customer service
- High school diploma or GED
Quick apply
Work-at-Home Contact Centre Associate
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Business Development Manager, Real Estate Finance
Peoples Trust Company —Calgary, AB
- $135,000–$145,000 a year
- Monday to Friday
- Hybrid work
- Sales
- Master's degree
- Bachelor's
- Profit sharing
- Paid time off
Mortgage Broker and Relationship Manager
Olympia Trust Company —Calgary, AB
- Full-time
- Microsoft Office
- Financial services
- Business
5d
Assistant General Manager
Holt Renfrew —Calgary, AB
- $138,800–$170,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Tuition reimbursement
Sales Associate
Rogers Communications/ Imagine Wireless —Calgary, AB
- $15 an hour
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Wellness program
Quick apply
Retail Sales Associate
911 Supply —Calgary, AB
- $18–$24 an hour
- Part-time
- Heavy lifting
- Sales
- Customer service
- Store discount
- Dental care
Quick apply
Assistant Retail Manager - Sales
Best Buy Canada —Calgary, AB
- Immediate opening
- Retail management
8d
Sales Associate
Rogers Communications/ Imagine Wireless —Calgary, AB
- $15 an hour
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Wellness program
Quick apply
Sales Associate
Rogers Communications/ Imagine Wireless —Calgary, AB
- $15 an hour
- Weekends as needed
- Customer service
- English
- Cashiering
- Store discount
- Flexible schedule
Quick apply
Sales Associate (Full-time)
United West Calgary —Calgary, AB
- $800–$1,200 a week
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
Retail Sales Associate (Part-time)
Highlander Wine & Spirits - North Hill —Calgary, AB
- Part-time
- Sales
- Customer service
- Hotel
Quick apply
Retail Shift Leader
Canna Cabana —Calgary, AB
- Part-time
- Customer service
- Microsoft Office
- High school diploma or GED
4d
Renovation Consultant (Sales)
Pinnacle Group —Calgary, AB
- $50,000–$100,000 a year
- Part-time
- Hybrid work
- CRM software
- English
- In-person
- Work from home
- Flexible schedule
Quick apply
1d
Market Manager
Lina's Italian Market —Calgary, AB
- $45,000–$50,000 a year
- Full-time
- Customer service
- High school diploma or GED
- Cashiering
- Store discount
- Dental care
Quick apply
Assistant Store Manager
Canna Cabana —Calgary, AB
- Weekends as needed
- Customer service
- Microsoft Office
- First Aid Certification
4d
Retail Shift Leader
Canna Cabana —Calgary, AB
- Part-time
- Customer service
- Microsoft Office
- High school diploma or GED
4d
Department Manager, Meat - Northern Canada
The North West Company —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Full Time Evening Wine Sales Associate
Metro Liquor Kensington —Calgary, AB
- $16.00–$17.50 an hour
- Full-time
- Sales
- Customer service
- English
- Store discount
- Designated paid holidays
Quick apply

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customer experience associate jobs near calgary, ab

Client Service Representative

Olympia Trust Company -
Calgary, AB

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Job details

Full-time
8 days ago

Qualifications

Bilingual
French
Investment
Microsoft Outlook
Customer service
Call center
Post-secondary education
English
Microsoft Office
High school diploma or GED
Business
Communication skills

Full job description

Job Summary

A Client Service Representative’s primary responsibility is to act as first point of contact for all general inbound client inquiries through the phone. Responsibilities include taking the time to listening to clients and seek an understanding of their diverse needs while ensuring to deliver optimal solutions. CSRs liaise between clients and internal teams to ensure effective delivery of personalized support. They are committed to provide meet client expectations in every interaction.

Duties and Responsibilities

Uphold the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.
Answer inbound calls through the call queue software program and return all voicemails within customer service standards while maintaining a professional and friendly manner.
Perform outbound calls to clients within set timeframes to ensure all required information or documentation is received in a timely manner.
Inform clients of the necessary documents required for various transaction types and explain form components to ensure they feel at ease with the process and all documentation is completed correctly.
Explain procedures to clients while identifying when inquiry must be routed to specialty resources.
Assist client with any technical issues experienced with our website.
Recognize urgent client concerns and escalate issues to Lead, Team Lead or Manager as appropriate.
Update individual client accounts with appropriate notes following each conversation or email correspondence.
Leave a lasting, exceptional and personalized client experience.
Remain up to date on all Olympia products, services, legislative requirements.
Ensure the efficiency of business processes, policies and procedures, to deliver on client commitments with speed and quality.
Actively participate in projects and team meetings.
Recognize opportunities to further educate clients.
Flexible to perform various assigned tasks as requested by management and executives.

Competencies

Connection - We build long-term relationships by collaborating with our clients and industry participants.
Accountability - We are a trusted business partner operating with transparency and integrity.
Innovation - We leverage technology to continuously improve how we serve our customers.
Demonstrates flexibility and resilience in response to constraints, failures, and adversity and adjusts priorities to multiple demands and unanticipated events.
Proven ability to work in a fast-paced, dynamic environment, while delivering a high level of client service and consistently meeting deadlines.
Efficiency in returning calls and emails with accurate and articulate information.
Must have the ability to maintain professionalism in all situations with the desire to engage and quickly connect with clients.
Confidence and strong personal credibility when establishing personal relationships and working with sophisticated clients.
High attention to detail and the ability to uncover needs that are not articulated or clearly expressed by a client.

Formal education or experience

High school Diploma is required.
Post-Secondary education in Business Administration, Management, Economics or related field of study is an asset.
1 - 3 Years of Customer Service is an asset.
1-3 Years of Financial or Investment industry experience is an asset.
1-3 Years of Call Center or Administration experience is an asset.

Specialized skills or knowledge

Requires a beginner level understanding of the Anti‐Money Laundering (AML) policies and procedures.
Intermediate level with Outlook and Microsoft Office products and internet applications is an asset.
Strong communication skills to liaise with customers and teams.
Bilingual in French and English communication both written and spoken is an asset.
Successful completion of a Criminal Background check is required.

With us, It’s Personal

Apply Now

Refine Your Search

customer experience associate jobs in calgary, ab

Client Service Representative

Sales and Admin Associate

Work-at-Home Contact Centre Associate

Business Development Manager, Real Estate Finance

Mortgage Broker and Relationship Manager

Assistant General Manager

Sales Associate

Retail Sales Associate

Assistant Retail Manager - Sales

Sales Associate

Sales Associate

Sales Associate (Full-time)

Retail Sales Associate (Part-time)

Retail Shift Leader

Renovation Consultant (Sales)

Market Manager

Assistant Store Manager

Retail Shift Leader

Department Manager, Meat - Northern Canada

Full Time Evening Wine Sales Associate

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