calgary, ab data center operations Jobs – 183 Openings This Week

Real Time Analyst
ATCO Corporate —Calgary, AB
- Full-time
- Microsoft Excel
- Salesforce
- Communication skills
- Wellness program
Journeyman Electrician
ICE WESTERN SALES LTD. —Calgary, AB
- $38–$40 an hour
- Full-time
- Schematics
- Electrical experience
- HVAC
- Mileage reimbursement
- Dental care
Quick apply
Scale House Supervisor
KLS Earthworks —Calgary, AB
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
Quick apply
Buyer
The Bolt Supply House Ltd. —Rocky View, AB
- Immediate opening
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Wellness program
Quick apply
12d
CA Financial Advisor
Edward Jones —Calgary, AB
- $38,500–$100,000 a year
- Full-time
- Sales
- Business development
- Analysis skills
- Profit sharing
14d
Customer Support Specialist-Calgary
Accommodations Plus International —Calgary, AB
- $26 an hour
- Overtime
- Spanish
- CAD
- Customer service
3h
Counter Sales Rep - Calgary Contractor Store - Seasonal - Apr to Nov
Eagle Lake Turf Farm & Landscape Supply —Calgary, AB
- $20–$24 an hour
- Part-time
- Customer service
- Data entry
- Computer skills
- Store discount
Quick apply
Regional Manager, Transportation & Logistics - Prairies
Lineage Logistics —Calgary, AB
- Full-time
- Analysis skills
- Bachelor's
- Travel
- Disability insurance
- Dental care
Quick apply
10d
Administrative Support II
Alberta Health Services —Calgary, AB
- $24.28–$29.51 an hour
- Temporary
- Customer service
- English
- Research
4d
Database Admin
Tata Consultancy Services —Calgary, AB
- On call
- Oracle
- Databases
13d
Client Service Administrator
The Open Door Group —Calgary, AB
- $26.27–$27.99 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Operations Officer
Royal Bank of Canada —Calgary, AB
- Full-time
- Bilingual
- Microsoft Excel
- Sales
13d
Team Lead Remote Operations Center
Enbridge —Calgary, AB
- Weekends as needed
- Remote
- Engineering
- No university degree
- Travel
- Wellness program
- Dental care
2h
Service Coordinator - Security Solutions
Convergint Technologies Ltd —Calgary, AB
- On call
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Data Center/Infrastructure Project Manager
LTM —Calgary, AB
- $90,000–$100,000 a year
- Azure
- Computer Science
- PMP
- Disability insurance
- Dental care
Quick apply
7d
Engineering Operations Technician (EOT), Data Center Engineering Operations
Amazon Data Services Canada, Inc. —Calgary, AB
- $39–$51 an hour
- Full-time
- Bar
- Engineering
- Maintenance
- Profit sharing
- Dental care
10d
Revenue Operations Analyst
New Standard Partners LLC —Calgary, AB
- $84,928–$127,392 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- ERP systems
- Dental care
Quick apply
6d
Senior IT/OT Project Manager (Calgary or Edmonton, AB) - Hybrid
Enbridge Contingent Talent Community —Calgary, AB
- Contract
- Hybrid work
- Computer Science
- PMP
- Engineering
Quick apply
Administrative Support IV
Alberta Health Services —Calgary, AB
- $28.49–$34.62 an hour
- Temporary
- Customer service
- English
- Research
1d
Branch Care Coordinator
Air Liquide —Calgary, AB
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
9d

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Real Time Analyst

ATCO Corporate -
Calgary, AB

Apply Now

Job details

Full-time

Qualifications

Power BI
Microsoft Excel
Salesforce
Communication skills

Full job description

We’re looking for a Real Time Analyst to join our diverse & vibrant team and become part of the ATCO family. ATCO Energy operates 2 lines of business comprising of its Energy and Home Services division and the Blue Flame Kitchen. We like to call ourselves the A-Team!

ATCO Energy is a leading electricity and natural gas retailer in Alberta, providing energy solutions for homes and businesses across the province. We’re committed to delivering exceptional customer experiences—and behind every great experience is a team that keeps operations running smoothly.

Reporting to the Senior Workforce Analyst, the Real Time Analyst plays a critical role in monitoring real-time service levels across telephony and digital channels. This role partners closely with contact centre leadership, workforce management, and advisors to balance demand and capacity, mitigate risks to service performance, and ensure a positive customer experience.

On a Daily Basis, You’ll Be Responsible For

Agent and Queue Management:

Continuously monitor operations in real-time, ensuring adherence to service level agreements, KPIs, and predefined metrics, involving closely tracking call volumes, queue lengths, call wait times, and agent availability.
Monitor agent behavior and adherence to standard contact center management applications and take appropriate action as needed. Provide timely reporting and escalation.
Make real-time adjustments to staffing levels, routing rules, and call distributions based on observed trends and call volume fluctuations. This may involve reassigning agents, changing routing algorithms, or deploying additional resources to meet service level objectives.
Approve requests for time-off, and all shift related activities · Schedule appropriate meetings, training, and all shift activities. Accurately code in all affected systems and provide proper notification to interested parties
Handle all daily sick notifications and provide appropriate reporting
Answer emails and requests from agents and leadership – respond to future dated requests using forecasted models and data
Manage outage notification process. Prime the real-time relationship with ENMAX Power to ensure timely notification of client and queue affecting outages are managed appropriately

Manage Outbound dialer:

Create weekly outbound dialer plans, ensuring various campaigns are completed within targeted timelines.
Assign agents to dialer work as required and as business allow

Reporting:

Prepare and distribute regular performance reports, highlighting contact center performance, key metrics, and any significant deviations from targets. Document actions taken, issues resolved, and recommendations for process improvement.
Provide detailed statistics related to outbound campaign results

Who You Are

Highly analytical with a strong attention to detail
Comfortable making quick decisions in a fast-paced environment
A clear and confident communicator with colleagues at all levels
Organized, adaptable, and able to manage multiple priorities
A collaborative team player who can also work independently
Highly analytical with a strong attention to detail
Comfortable making quick decisions in a fast-paced environment
A clear and confident communicator with colleagues at all levels
Organized, adaptable, and able to manage multiple priorities
A collaborative team player who can also work independently

What You have

Diploma with 4 years of related experience, or a degree with 2 years of related experience
Experience in real-time analysis or workforce management within a contact centre (asset)
Experience with Genesys, Salesforce, or other contact centre monitoring tools (asset)
Advanced Microsoft Excel skills and experience with Power BI
Strong written and verbal communication skills
Ability to remain flexible as job responsibilities evolve

Why ATCO Energy

If you’re not yet convinced that ATCO Energy could be the smartest career move you make, we also offer:

Competitive compensation, pension matching, and employee share options
Volunteer programs during work hours and charitable donation matching
Hybrid work arrangements, meeting‑free Fridays, and Work from Anywhere August
Well‑Being @ ATCO Health & Wellness Program
Wellness and psychologist coverage up to $3,000 per family
Fertility, adoption, and family‑support benefits
Flexible public holidays and your birthday off
And so much more!

At ATCO Energy, we’re purpose‑driven to help customers feel comfortable and confident in their homes and businesses. Guided by our core values, we’re shaping the future of our industry with a trailblazing mindset in a fast‑paced, agile environment. We are committed to diversity, equity, and inclusion and seek team members who thrive in collaborative problem‑solving and share a passion for making a difference.

This role is based in Calgary.

Apply Now

Refine Your Search

data center operations jobs in calgary, ab

Real Time Analyst

Journeyman Electrician

Scale House Supervisor

Buyer

CA Financial Advisor

Customer Support Specialist-Calgary

Counter Sales Rep - Calgary Contractor Store - Seasonal - Apr to Nov

Regional Manager, Transportation & Logistics - Prairies

Administrative Support II

Database Admin

Client Service Administrator

Operations Officer

Team Lead Remote Operations Center

Service Coordinator - Security Solutions

Data Center/Infrastructure Project Manager

Engineering Operations Technician (EOT), Data Center Engineering Operations

Revenue Operations Analyst

Senior IT/OT Project Manager (Calgary or Edmonton, AB) - Hybrid

Administrative Support IV

Branch Care Coordinator

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