Calgary, Ab Help desk analyst Jobs – 7 Openings This Week

Support Analyst (Sales Module)
PBS Systems —Calgary, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
11d
Customer Support Analyst (Legal Accounting)
Actionstep —Calgary, AB
- $55,000–$60,000 a year
- Full-time
- Remote
- CRM software
- Presentation skills
- Bachelor's
- Paid time off
- Vision care
Quick apply
5d
Accounting Support Analyst - Tier 1
PBS Systems —Calgary, AB
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Analysis skills
- Dental care
- Paid time off
2d
Infrastructure Analyst
WHITECAP RESOURCES INC. —Calgary, AB
- Overtime
- Maintenance
- Windows
- AWS
12d
Bilingual (French and English) Support Analyst (Sales Module)
PBS Systems —Calgary, AB
- $48,000–$58,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off

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Support Analyst (Sales Module)

PBS Systems -
Calgary, AB

Apply Now

Job details

Full-time
11 days ago

Qualifications

Live chat
Microsoft Word
Sales support
Microsoft Excel
Dealer management system (DMS) software
Microsoft Outlook
Process improvement
Windows
High school diploma or GED
Analysis skills
Decision making
Client services
Ticket management systems
Customer service orientation
Communication skills
Dealership experience
Client interaction
Business process improvement
Driving Licence
Time management
Help desk

Full job description

Company Name: PBS Systems
Job Location: Calgary, AB (Tech Center)
Job Type: Full-time, Permanent
No. of Openings: 01
Job Requirement(s): Travel across Canada and USA up to one week per month
Internal Job Title: Sales Support Analyst - Tier 1
Reports To: Team Lead, Sales Support

PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”

The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:
PBS Systems is looking for a Sales Support Analyst to join our Client Services team. As a Sales Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieving and exceeding KPI targets and other metrics defined by the department
Available to travel at least one week per month throughout the US and Canada
Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to ongoing personal development and cross-training as recommended by your Team Lead
Achieve program certification within your primary group within 9 months and additional program certification(s) within 18 months
Contribute to our Knowledge Base to support team processes, knowledge exchange and advance project outcomes

Qualifications:

High school diploma
Must have Valid Driver’s license
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Detail oriented
Effective time management and organization skills
Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary ($49,000k/yr. - $59,000k/yr.)
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at [email protected].

Apply Now

Refine Your Search

help desk analyst jobs in calgary, ab

Support Analyst (Sales Module)

Customer Support Analyst (Legal Accounting)

Accounting Support Analyst - Tier 1

Infrastructure Analyst

Bilingual (French and English) Support Analyst (Sales Module)

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