Calgary, Ab Help desk analyst Jobs – 7 Openings This Week

Analyst, Digital Workplace
Alberta Energy Regulator —Calgary, AB
- $80,325–$94,500 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Analysis skills
14d
IT Customer Support I – Service Desk
Alberta Health Services —Calgary, AB
- $29.23–$35.71 an hour
- Weekends as needed
- Customer service
- Communication skills
2d
IT Analyst - 4-month Internship (Fall 2026 Intake)
Calgary Academy —Calgary, AB
- $22 an hour
- Temporary
- Computer Science
- In-person
Quick apply
1d
Bilingual Service Desk Analyst
Maplesoft Group —Calgary, AB
- $25–$50 an hour
- Bilingual
- Customer service
- English
Bilingual (French and English) Sales Support Analyst (Sales Module)
PBS Systems —Calgary, AB
- $48,000–$58,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Bilingual Service Desk Analyst- Remote
Compugen Inc —Canada
- $46,000–$66,000 a year
- Weekends as needed
- Remote
- Bilingual
- Computer Science
- Customer service
6d

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IT Customer Support I – Service Desk
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Successful completion of a degree or diploma in relevant field from a recognized institution. As an IT Customer Support I, you will provide the first level of…
$29.23–$35.71 an hour
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Level 3 IT Service Technician
ABM Integrated Solutions —Calgary, AB
Valid drivers license and ability to travel to customer locations. The Level 3 IT Service Technician role is a senior technical resource responsible for…
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Analyst, Digital Workplace

Alberta Energy Regulator -
Calgary, AB

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Job details

Permanent | Full-time
$80,325–$94,500 a year
14 days ago

Qualifications

ITIL Certification
Azure
Customer service
Analysis skills
Presentation skills
SharePoint
Communication skills
Time management
Information Technology

Full job description

Location: Calgary Head Office, Alberta

Employment Type: Full Time – Permanent

Salary Range: SP2, Level 4, $80,325-$94,500 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.

Analyst, Digital Workplace

The Opportunity

The Digital Workplace Analyst supports and maintains the Alberta Energy Regulator’s (AER) enterprise productivity, content, and collaboration services that power a modern digital workplace. This includes Microsoft 365 tools such as Teams, SharePoint, and Viva Engage; AI productivity tools including Microsoft Copilot and Claude; mobility solutions; enterprise content management platforms; and web portals.

This opportunity is well suited to someone who is passionate about helping others use digital tools effectively and who enjoys staying current with new features and emerging workplace technologies. As part of Corporate Solutions, you will work alongside dedicated IT professionals who provide responsive, client-focused services to AER staff while fostering innovation, continuous growth, and a collaborative team environment.

What your day-to-day will look like:

Triage and resolve second-level support requests related to Microsoft 365, Teams, SharePoint, Viva Engage, Copilot, mobility, and web portals, ensuring issues are addressed efficiently and effectively.
Work closely with the Service Desk, IMT teams, and business stakeholders to maintain smooth service delivery and support a positive user experience.
Contribute to the rollout of new features and enhancements by helping test, configure, and introduce new digital workplace capabilities.
Support users through training, knowledge sharing, informal coaching, presentations, and facilitation to help staff get the most value from digital tools.
Perform system administration tasks such as managing permissions, monitoring service performance, and troubleshooting technical issues.
Stay current with emerging technologies and new features, particularly within Microsoft 365 and AI-enabled tools, and bring forward ideas that improve collaboration, productivity, and service delivery.

What we’re looking for in you:

Technical diploma in Information Technology or a related discipline.
3–5 years of experience supporting enterprise content and collaboration platforms such as Microsoft 365, including Teams, SharePoint, and Viva Engage, enterprise content management systems, and web portals.
At least one formal Microsoft certification, such as Azure, Microsoft 365, or Windows, is required. ITIL certification is considered an asset.
Strong analytical and troubleshooting skills, with the ability to identify issues, develop solutions, and determine appropriate courses of action.
Strong customer service orientation, with a commitment to technical excellence, integrity, and continuous improvement.
Ability to work independently, prioritize effectively, manage multiple initiatives concurrently, and adapt to changing priorities and timelines.
Strong organizational, verbal and written communication, presentation, facilitation, and time management skills, with the ability to tailor training and guidance to diverse audiences.

Additional Information:

All applicants must be legally entitled to work in Canada at the time of application.
Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.
This role has a business requirement to work from Calgary Head Office.
If you need accommodation during any stage of the recruitment process, please email [email protected]. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What we offer you:

Opportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta’s energy and mineral resources.
The ability to leverage your expertise and critical thinking skills to contribute in wide-ranging, challenging, and complex work.
Robust total reward packages including; a competitive compensation program, defined benefit pension plan(s), flexible benefits, and wellness programs.

More information about working at the AER’s including our comprehensive Total Rewards package can be found in the careers section of our website.

Our Commitment to Diversity:

At the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture – a culture where every individual, regardless of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives.

Our commitment to diversity, equity, and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: July 13, 2026, at midnight

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help desk analyst jobs in calgary, ab

Analyst, Digital Workplace

IT Customer Support I – Service Desk

IT Analyst - 4-month Internship (Fall 2026 Intake)

Bilingual Service Desk Analyst

Bilingual (French and English) Sales Support Analyst (Sales Module)

Bilingual Service Desk Analyst- Remote

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