Calgary, Ab Home based call center Jobs – 41 Openings This Week

Bilingual Tier 1 Technical Support Representative (AB)
Connex Telecommunications Inc. —Alberta
- $19.50 an hour
- Weekends as needed
- Google Suite
- English
- Windows
Quick apply
Service Coordinator - Security Solutions
Convergint Technologies Ltd —Calgary, AB
- $55,000–$60,000 a year
- On call
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Designated paid holidays
- Dental care
Quick apply
9d
Program Supervisor – ExCel
Enviros —Calgary, AB
- $60,000–$67,000 a year
- Full-time
- CPR Certification
- Supervising experience
- First Aid Certification
Executive Assistant, CFO & SVP, Finance & Treasurer
Black Diamond Group —Calgary, AB
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Journeyman HVAC Mechanic (GAS A or B Ticket) - FIFO 14/14
Convergint Technologies Ltd —Calgary, AB
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Designated paid holidays
- Dental care
Quick apply
Security Systems Technical Lead
Convergint Technologies Ltd —Calgary, AB
- Microsoft Word
- Microsoft Outlook
- Maintenance
- Designated paid holidays
- Dental care
Quick apply
Mobile Mortgage Specialist
TD Bank —Calgary, AB
- Full-time
- Customer service
- Business development
- Paid time off
Mobile Mortgage Specialist
TD Bank —Calgary, AB
- Full-time
- Customer service
- Business development
- Paid time off
Systems Administrator 1
City of Calgary —Calgary, AB
- $41.49–$55.51 an hour
- Temporary
- Computer Science
- Windows
- Associate's degree
12d
Sales Center Host
Mattamy Homes —Calgary, AB
- Weekends as needed
- CRM software
- Computer literacy
- Microsoft Office
Scheduling Coordinator
Qualicare, Calgary —Calgary, AB
- $40,000–$50,000 a year
- Full-time
- Windows
- Computer skills
- Dental care
Quick apply
Monitoring Specialist I
TELUS —Calgary, AB
- $18.50 an hour
- Overtime
- Google Suite
- English
- High school diploma or GED
- Work from home
- Flexible schedule
Office Administrator and Receptionist
2020 Blind Installations Inc. —Calgary, AB
- $18.50–$28.00 an hour
- Immediate opening
- Microsoft Word
- CRM software
- Google Suite
- Dental care
- Vision care
Quick apply
11d
Data Center Technician, Data Centre Operations
Amazon Data Services Canada, Inc. —Balzac, AB
- $36.05–$46.53 an hour
- Full-time
- Bar
- Maintenance
- Continuous improvement
- Profit sharing
- Dental care
4d
Student Admissions Advisor
Robertson College —Calgary, AB
- $45,000–$90,000 a year
- Full-time
- Hybrid work
- Recruiting
- Business
- Marketing
- Disability insurance
- Dental care
Quick apply
Window Cleaner
ClaraVista Exterior Inc. —Calgary, AB
- $17–$22 an hour
- Seasonal
- Driving
- Cleaning
- In-person
Quick apply
10d
Bilingual Analyst, IT Service Desk
FYidoctors —Calgary, AB
- $49,000–$55,000 a year
- Hybrid work
- English
- Windows
- Communication skills
Quick apply
9d
Community Engagement Manager
Bells of Steel Inc. —Calgary, AB
- $55,000–$65,000 a year
- Full-time
- Sales
- Bachelor's
- Travel
Quick apply
Data Center Controls Engineer, Canada
Amazon Data Services Canada, Inc. —Calgary, AB
- $104,500–$137,100 a year
- Full-time
- Engineering
- Maintenance
- Windows
- Profit sharing
- Dental care
General Manager
Atria Retirement Canada - Canyon Meadows —Calgary, AB
- From $75,000 a year
- Full-time
- Bachelor's
- Driving
- Recruiting
- Dental care
- Tuition reimbursement
12d

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home based call center jobs near calgary, ab

Bilingual Tier 1 Technical Support Representative (AB)

Connex Telecommunications Inc. -
Alberta

Quick apply

Job details

Full-time
$19.50 an hour

Qualifications

Live chat
French
Google Suite
Call center experience
Client inquiry handling
English
Windows
Zendesk
Client services
Customer service orientation
MacOS
Cloud computing
Root cause analysis
SaaS
Communication skills
Client interaction
Help desk
Mobile devices

Full job description

DependableIT is a growing outsourcing company that delivers customer service and technical support solutions to clients across North America and Europe. Our success is built on the strength of our people and the quality of service they provide every day.
We succeed when our employees succeed. Through coaching, feedback, collaboration, and continued development, we work to create an environment where team members feel supported, valued, and prepared to deliver their best.

Job Description:
As a Bilingual Tier 1 Technical Support Representative, you will assist customers with technical support needs in both English and French. Strong communication in both languages is required, as you will support customers through phone, chat, and ticket interactions.
In this role, you will help residential and business customers troubleshoot common technical issues involving home smart devices, mobile devices, printers and other peripherals, email access, account settings, connectivity concerns, and general software or hardware-related problems. On the business support side, you may also assist with software licensing questions, license adjustments, account access, order-related inquiries, and basic support for cloud-based services.
Day to day, you will investigate technical concerns, ask effective questions, identify the cause of the issue, provide practical solutions, and document each interaction accurately. This role requires patience, professionalism, strong problem-solving skills, and the ability to explain technical information in a simple and customer-friendly way while delivering excellent service in both English and French.

Hours of Operation:
Our department operates 24/7, 365 days a year and this role requires flexibility with scheduling. Shifts may include mornings, evenings, overnights, weekends, and holidays based on business needs. Candidates must be comfortable with rotating schedules and have full availability to meet the scheduling needs of the department.
Wage: $19.50/hr

Main Duties and Responsibilities:

Monitor tickets for new customer requests, chats, tickets, and respond to customer inquiries within established service level timeframes in both English and French using Zendesk platform.
Assist residential customers with common technical issues related to smart home devices, mobile devices, printers, email access, account settings, and general connectivity concerns.
Diagnose customer concerns by asking clear questions, reviewing symptoms, confirming recent changes, and identifying the most likely cause of the issue.
Provide remote support, including installation guidance, configuration assistance, account access support, and general device troubleshooting.
Assist business customers through tickets and phone calls with account-related questions, email concerns, service inquiries, basic SaaS support, and general troubleshooting requests.
Assist with basic Microsoft 365, Google Workspace, and similar cloud-service inquiries, including account access, email setup, password issues, and general user guidance.
Support basic license-related requests, including license adjustments, order entries, discount applications, and general account updates as required.
Escalate complex technical issues, advanced account concerns, or vendor-related issues to the appropriate support teams when required.
Document all customer interactions, troubleshooting steps, outcomes, and next actions accurately in line with service delivery standards.
Communicate clearly and professionally across all support channels.
Handle multiple tickets, chats, calls, and follow-ups efficiently while maintaining quality, accuracy, and a positive customer experience.

The Ideal Candidate Will Have:

Call Center experience
Fluency in both English and French (Quebec or New Brunswick French preferred).
Strong technical background and troubleshooting skills
Excellent written and verbal communication skills in both languages.
Experience supporting Windows, macOS, and peripheral devices (printers, routers, IoT).
Familiarity with SaaS and cloud platforms (Microsoft 365, Google Workspace).
Strong organizational and multitasking skills in a high-volume environment.
Ability to work independently and take ownership of assigned cases.
A positive, team-oriented attitude and commitment to exceptional service.

Website:
www.dependableit.com
#INDHP

Quick apply

Refine Your Search

home based call center jobs in calgary, ab

Bilingual Tier 1 Technical Support Representative (AB)

Service Coordinator - Security Solutions

Program Supervisor – ExCel

Executive Assistant, CFO & SVP, Finance & Treasurer

Journeyman HVAC Mechanic (GAS A or B Ticket) - FIFO 14/14

Security Systems Technical Lead

Mobile Mortgage Specialist

Mobile Mortgage Specialist

Systems Administrator 1

Sales Center Host

Scheduling Coordinator

Monitoring Specialist I

Office Administrator and Receptionist

Data Center Technician, Data Centre Operations

Student Admissions Advisor

Window Cleaner

Bilingual Analyst, IT Service Desk

Community Engagement Manager

Data Center Controls Engineer, Canada

General Manager

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