Calgary, Ab Hotel front desk clerk Jobs – 1 Openings This Week

Guest Service Agent
Best Western Plus Port O'Call —Calgary, AB
- Full-time
- Customer service
- Hotel
- Front desk
- Dental care
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9d

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Guest Service Agent

Best Western Plus Port O'Call
Calgary, AB

Quick apply

Job details

Permanent | Full-time
9 days ago

Qualifications

Customer service
Front desk
Clerical experience
Guest services
Communication skills
Negotiation
Hotel experience
Time management

Full job description

Best Western Plus Port O' Call is looking for passionate, energetic, customer focused and dynamic people to join our Front Office team . The position we are looking to fill is for Fulltime. This ad will remain on the site until a suitable candidate is found.*****

JOB REQUIREMENTS:

Experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of Guest Service practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency with Microsoft.
Knowledge of Jonas Chorum PMS is considered an asset and will be given priority.

DUTIES:

· Create a warm, welcoming, and professional environment for hotel guests

· Check guests in and out efficiently

· Handle reservations and issue room keys

· Assist guests with luggage

· Answer guest inquiries and arrange transportation

· Manage phone, email, and in-person communications

· Process payments and reconcile cash and shift transactions

· Prepare daily and operational reports

· Handle wake-up call requests

· Maintain a clean and organized front desk area

· Coordinate with other departments as needed

Preferred Qualifications:

· Previous front desk or night audit experience

· Knowledge of field and revenue management

· Excellent communication and customer service skills

· Strong time management abilities

· Adaptability and ability to multitask under pressure

· Commitment to exceeding guest expectations

Work Remotely

Job Types: Full-time, Permanent

Benefits:

Dental care
Discounted or free food
Extended health care
On-site parking

Work Location: In person

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