About Us
We operate growing businesses in two fast-moving industries: Tourism and Commercial Tire distribution.
Our tourism division handles Banff and Rocky Mountain tours for travellers visiting Alberta. Our tire distribution business supplies commercial truck tires to fleets, dealers, trucking companies, and repair shops.
We are looking for a sharp, organized, sales-minded person who can become the control desk for customer inquiries, bookings, follow-ups, driver schedules, tire quotes, and daily operations.
This is not a basic admin job. This is a role for someone who likes being on the phone, enjoys closing the loop, follows up aggressively, and can stay organized when many things are happening at once.
The Opportunity
This is a great role for someone who wants more than just answering phones. You will be involved directly in sales, customer service, dispatch, scheduling, and business growth.
The right person will help us:
- Convert travel inquiries into paid bookings
- Follow up with customers before they book somewhere else
- Plan tour schedules and driver instructions
- Handle tire sales inquiries and quotes
- Call trucking companies, fleets, and tire shops
- Maintain customer records and follow-up lists
- Keep operations running smoothly every day
You will be trusted with real responsibility. If you are organized, confident on the phone, and sales-driven, there is room to grow as the companies grow.
Key ResponsibilitiesCustomer Inquiries & Sales
- Answer phone calls, emails, WhatsApp messages, and online inquiries
- Respond quickly to new leads and customer questions
- Provide clear information about tours, pricing, availability, pickup locations, and schedules
- Convert inquiries into bookings
- Follow up with customers who have not booked yet
- Upsell private tours, vehicle upgrades, add-ons, and custom options when appropriate
- Maintain a professional and friendly tone with customers from Canada and around the world
Tour Scheduling & Dispatch
- Plan daily tour schedules
- Confirm pickup times, guest names, contact numbers, locations, and special requests
- Prepare driver instructions and itineraries
- Coordinate with drivers before and during tours
- Monitor schedule changes, delays, cancellations, or customer questions
- Make sure every booking is properly documented
- Help create smooth, organized tour days for both customers and drivers
Tire Sales Support
- Answer commercial tire inquiries from trucking companies, fleets, dealers, and repair shops
- Provide tire pricing, availability, and product information
- Prepare and send quotes
- Follow up on open quotes
- Call potential customers and introduce our commercial tire products
- Track leads, prospects, quotes, and follow-ups
- Help build long-term relationships with fleet and dealer customers
Administration & CRM
- Keep accurate records of calls, inquiries, bookings, quotes, and follow-ups
- Update spreadsheets, CRM, calendars, and customer files
- Prepare daily and weekly follow-up lists
- Track sales activity and customer response
- Ensure no inquiry or quote is forgotten
- Support management with daily operational tasks
What We Are Looking For
We are looking for someone who is:
- Confident on the phone
- Sales-minded
- Very organized
- Fast at responding to customers
- Comfortable doing follow-up calls
- Able to multitask without losing details
- Professional with both tourists and business customers
- Comfortable using computers, calendars, email, spreadsheets, and CRM systems
- Calm under pressure
- Reliable and accountable
- Willing to learn both the tourism and tire industries
Ideal Background
You may be a strong fit if you have experience in any of the following:
- Inside sales
- Customer service
- Dispatch
- Logistics coordination
- Trucking or transportation
- Travel or tourism reservations
- Hotel front desk or concierge
- Automotive service advisor
- Tire shop sales
- Call centre sales
- Appointment setting
- Business development support
Industry experience is helpful, but not required. We care more about your phone confidence, organization, follow-up discipline, and ability to learn.
Required Qualifications
- Strong English communication skills
- Comfortable making and receiving phone calls
- Good writing skills for emails and customer messages
- Strong computer skills
- Ability to use Google Calendar, Gmail/Outlook, spreadsheets, and CRM tools
- Ability to work in-person in Calgary
- Reliable attendance and professional attitude
Preferred Qualifications
- Experience in sales, dispatch, tourism, trucking, tires, logistics, or customer service
- Experience using CRM software
- Punjabi, Hindi, Spanish, French, or another second language is an asset
- Knowledge of Banff, Lake Louise, Moraine Lake, Calgary, or Alberta tourism is an asset
- Knowledge of commercial trucks or tires is an asset
Compensation
Pay: $24–$28 per hour depending on experience and ability
Performance bonuses may include:
- Bonus for direct tour bookings
- Bonus for successful private tour upgrades
- Bonus for commercial tire sales or qualified fleet accounts
- Monthly performance bonus based on follow-up, sales activity, and operational accuracy
We are willing to pay well for the right person, but this role requires performance, organization, and accountability.
Who Should Apply
Apply if you are the type of person who:
- Does not wait to be told every small task
- Likes talking to customers
- Is not afraid to make follow-up calls
- Can handle a busy phone and multiple moving parts
- Takes ownership of customer inquiries
- Wants to grow with a business
- Cares about results, not just clocking in and out
Who Should Not Apply
This role is probably not for you if:
- You dislike phone calls
- You only want a basic admin job
- You avoid sales conversations
- You are uncomfortable following up with customers
- You struggle with organization
- You need a quiet, slow-paced work environment
- You do not like being measured on results
How to Apply
Please submit your resume and a short note explaining why you would be a good fit for a role involving customer calls, sales follow-up, scheduling, and operations.
Applicants with dispatch, sales, travel, trucking, automotive, tire, or customer service experience are strongly encouraged to apply.
Pay: $24.00-$28.00 per hour
Application question(s):
- Are you comfortable making outbound follow-up calls to potential customers?
- Do you have experience in sales, dispatch, customer service, travel, trucking, automotive, or logistics?
- This role involves both tourism customer service and commercial tire sales support. Are you comfortable learning both?
- Are you available to work in-person in Calgary?
- Are you comfortable with occasional weekend or after-hours support during busy tour season?
Work Location: In person
