calgary, ab remote inbound call center representative Jobs – 13 Openings This Week

Tier 1 - Customer Experience Representative Part Time
Moby —Calgary, AB
- Part-time
- Remote
- High school diploma or GED
- In-person
- AI
- Paid time off
- Work from home
Quick apply
3d
Tier 1 Customer Support - 12 Month Term
Moby —Calgary, AB
- Full-time
- Hybrid work
- High school diploma or GED
- In-person
- AI
- Paid time off
- Work from home
Quick apply
Broker Billing Specialist
Wawanesa —Calgary, AB
- $55,000 a year
- Part-time
- Hybrid work
- Bilingual
- Customer service
- English
9d

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Tier 1 - Customer Experience Representative Part Time

Moby -
Calgary, AB

Quick apply

Job details

Part-time
3 days ago

Qualifications

Call center
Post-secondary education
Technical support
High school diploma or GED
Telecommunication
Customer support
AI
Communication skills

Full job description

Company: Moby (a division of Western Fibre Communications Corp.)

Department: Customer Experience

Industry: Telecommunications

Target Start Date: June 30, 2026 (flexible)

Type: Part Time Evening Shifts 7 pm - 11 pm

Candidate Areas of Interest: Technology, Customer Support, Technical Support, Problem-Solving, Organized, Attention to detail, Team Collaboration, Continuous Learning, Adaptability, Excellent communication and process improvement

Work Location: Calgary, Remote after training

Training requirement: Minimum 2 weeks in-office in Calgary, AB
Post-training schedule: remote

About Moby

Moby is an independent fibre optic telecommunications provider delivering high-speed Internet, TV, and Home Phone services, with a strong focus in Alberta and the potential to support nationally. We are not a reseller of incumbent carriers - we design, deploy, and operate our own fibre optic infrastructure.

Finally, an alternative.

We’re growing, and we’re looking for a Tier 1 Customer Support Representative who thrives in a fast-paced, customer-focused environment and enjoys solving problems that directly impact customer experience.

About the Role

As a part time Tier 1 Customer Support Representative, you’ll be the first point of contact for our customers. You’ll handle high-volume inbound inquiries, resolve common technical and billing issues, and ensure accurate documentation while knowing when and how to escalate issues appropriately.

This role is critical to maintaining customer satisfaction, reducing escalations, and supporting efficient operations across the organization.

Key Responsibilities

Handle inbound customer inquiries via phone, email, and chat
Provide Tier 1 support for Internet, TV, and Phone services
Troubleshoot and resolve basic technical, billing, and service issues
De-escalate customer concerns professionally and empathetically
Accurately log, update, and close tickets in the CRM/ticketing system
Educate customers on services, tools, and self-service options
Escalate issues according to defined SOPs and workflows
Collaborate with Tier 2/3 Support, Finance, Network, and Sales teams
Identify recurring issues and contribute feedback for process or knowledge base improvements
Perform other duties as assigned.

Qualifications & Experience

Must-haves

1+ year of high-volume call center or customer support experience
1+ year of technical support experience (telecom or ISP preferred)
Strong verbal and written communication skills
Active listening and de-escalation skills
Strong attention to detail and documentation accuracy
Ability to follow SOPs and structured workflows
Comfortable working in KPI-driven environments

Nice-to-haves

Experience in ISP, telecom, or technical support environments
Familiarity with CRM or ticketing systems
Basic understanding of networking or service provisioning concepts
Experience with AI-assisted or automated support tools

Education

High School Diploma required
Post-secondary education considered an asset

Why you’ll love working at Moby

In addition to a competitive compensation and benefits package, you’ll enjoy a culture built on tenacity, collaboration, trust, growth, and having a good time doin’ it. You'll love the a hybrid work environment, casual dress, on-site gym access and paid time off!

We love our people, so we invest in regular team events, development sessions, and cross-functional collaboration.

Here’s what the Moby team says:

“The flexibility is real. I can work from home, manage my day, and still feel totally supported.”
“Zero micro management. They trust me to deliver and that makes me want to deliver even more.”
“You actually get to build things here. If you have an idea, you can take it from concept to launch.”

“It’s exciting working for a disruptor. We’re taking on industry giants and making an impact.”
“Moby is a karaoke company!”

Tenacity, collaboration, and innovation - that’s the Moby way.

Monday to Friday 7-11 pm MT

Quick apply

Refine Your Search

remote inbound call center representative jobs in calgary, ab

Tier 1 - Customer Experience Representative Part Time

Tier 1 Customer Support - 12 Month Term

Broker Billing Specialist

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