Calgary, Ab Resident agent Jobs – 53 Openings This Week

Resident Support Services Agent
FirstService Residential —Calgary, AB
- $45,000–$48,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Group Tours Sales Consultant
Anderson Vacations —Calgary, AB
- From $40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
AI Implementation and Integration Manager
Deveraux Group of Companies —Calgary, AB
- Full-time
- Computer Science
- Engineering
- Project management
- Profit sharing
- Disability insurance
8d
Sales Representative
AFL Telecommunications LLC —Calgary, AB
- $60,000–$80,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Dental care
- Paid time off
Quick apply
3d
Technicien·ne de gestion du matériel
Forces armées canadiennes —Alberta
- $4,337–$6,413 a month
- Part-time
- No experience needed
725 FR - Souscripteur(trice), Financement à l’international - Garanties
Export Development Canada | Exportation et développement Canada —Calgary, AB
- $74,297–$128,742 a year
- Full-time
- Hybrid work
- Bilingual
- Master's degree
- Bachelor's
- Wellness program
- Relocation assistance
Quick apply
11d
Technicien·ne en systèmes d’information
Forces Armées Canadiennes —Alberta
- $4,337–$6,413 a month
- Part-time
- No experience needed
Bilingual Customer Service Agent / D'agent(e) de service à la clientèle bilingue
Boardwalk —Calgary, AB
- Full-time
- Remote
- Bilingual
- CRM software
- Sales
- Profit sharing
- Dental care
Quick apply
4d
Call Center Agent - 12 Month Contract
Rejuvenation Medical Group —Calgary, AB
- $19–$22 an hour
- Temporary
- Microsoft Office
- EMR systems
- In-person
Quick apply
8d
Leasing Agent
Northland Properties —Calgary, AB
- $50,000 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Weekend Property Experience & Showing Agent
Ripple Property Management —Calgary, AB
- $22–$26 an hour
- Weekends only
- Hospitality
- Maintenance
- Hotel
- Mileage reimbursement
Quick apply
Residential Leasing Agent
Calgary Drop IN & Rehab Society Centre —Calgary, AB
- Full-time
- Customer service
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Guest Relations Attendant- Olympic Oval, Faculty of Kinesiology
The University of Calgary —Calgary, AB
- Part-time
- CPR Certification
- Customer service
- Microsoft Office
7d
Agent de contrôle pré-embarquement bilingue (français/anglais)
Paladin Airport Security Services —Calgary, AB
- $20.47–$29.29 an hour
- Part-time
- Bilingual
- Customer service
- English
Quick apply
8d
Full-Time Residential Property Manager
Welcome Co —Calgary, AB
- $60,000–$80,000 a year
- Full-time
- Finance
- High school diploma or GED
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
Leasing Agent
Emerald Management & Realty Ltd. —Calgary, AB
- Weekends as needed
- CRM software
- Organizational skills
- In-person
Quick apply
Part Time Cedars Villa
Extendicare —Calgary, AB
- Part-time
- Carpentry
- Heavy lifting
- Maintenance
Quick apply
Night Housekeeper (PT)
Optima Living —Calgary, AB
- Part-time
- CPR Certification
- First Aid Certification
- Computer skills
Program Consultant, ICT - UCalgary Continuing Education
The University of Calgary —Calgary, AB
- Full-time
- Azure
- Computer Science
- Engineering
8d
Dietary Aide Casual
Compass Group Canada Ltd —Calgary, AB
- $19.43 an hour
- Part-time
- Customer service
- Sanitation
- Communication skills
Quick apply
2d

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Resident Support Services Agent

FirstService Residential -
Calgary, AB

Quick apply

Job details

Full-time
$45,000–$48,000 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Zendesk
Typing
Communication skills
Property management

Full job description

Description

Job Responsibilities

The Resident Support Services Agent will provide residents, boards of directors and vendors with information in response to inquiries, concerns and requests about products and services. In addition, the Resident Support Services Agent will resolve complaints, errors, account questions, billing, and other queries.

Salary Range:

$45,000.00-$48,000.00

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Professionally handle incoming requests from residents, board members, and vendors and ensure that issues are resolved both promptly and thoroughly.
Collaborate directly with Community Managers, internal departments and Customer Care Center to ensure timely resolution of all inquiries.
Document resolution of all interactions within the appropriate systems and applications
Resolve all open inquiries within prescribed timelines
Thoroughly and efficiently gather information from residents, board members, and vendors , access their account and evaluate their needs, educate them where applicable to prevent the need for future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas.
Review and close all homeowner service tickets and Open Calls in Connect that are not specifically awaiting an Association Manager response.
Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Work cross functionally to effectively solve client facing problems,
Assist with homeowner document requests
Additional support and duties as assigned.

Additional Duties & Responsibilities

Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications

2-3 years customer service experience in a service industry setting.
Must have strong proficiency in Windows and Microsoft Office, (Outlook, Word, and Excel, etc.).
The successful candidate must possess excellent written and verbal communication skills
The successful candidate must be able to type 40-50 words per minute
Ability to learn and navigate new technology platforms
Property Management/Real Estate experience is considered an asset.
Experience with Zendesk software is considered an asset.

Knowledge & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Interact effectively, communicate clearly, and understand meeting the needs of others.
Excellent organization, planning, motivation and interpersonal skills.
Critical thinking, complex problem solving, judgment, and decision making ability.
Must have a strong work ethic and be detail-oriented with excellent multitasking skills.
Ability to prioritize work, meet deadlines and work well under pressure.
Ability to work with sensitive or confidential information.
Ability to work in a team environment as well as independently and be self-driven

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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Refine Your Search

resident agent jobs in calgary, ab

Resident Support Services Agent

Group Tours Sales Consultant

AI Implementation and Integration Manager

Sales Representative

Technicien·ne de gestion du matériel

725 FR - Souscripteur(trice), Financement à l’international - Garanties

Technicien·ne en systèmes d’information

Bilingual Customer Service Agent / D'agent(e) de service à la clientèle bilingue

Call Center Agent - 12 Month Contract

Leasing Agent

Weekend Property Experience & Showing Agent

Residential Leasing Agent

Guest Relations Attendant- Olympic Oval, Faculty of Kinesiology

Agent de contrôle pré-embarquement bilingue (français/anglais)

Full-Time Residential Property Manager

Leasing Agent

Part Time Cedars Villa

Night Housekeeper (PT)

Program Consultant, ICT - UCalgary Continuing Education

Dietary Aide Casual

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