Title: Guest Service Coordinator/Assistant Manager
Company: Diva Salon and Spa – Market Mall
Location: 3625 Shaganappi Trail NW
Status: Full Time
Company Profile:
Diva Salon and Spa offers a variety of opportunities in the beauty and wellness industry for motivated individuals who desire to excel in their field. Each Diva location in Calgary is unique in atmosphere, team and guests so that there is a location to suit each employee. Diva Salon and Spa leads the industry in technical, business and customer service training so that every employee is offered the opportunity to experience world-class education on an ongoing basis. Diva management strives to provide feedback and guided career planning and development for each team member. At Diva, we offer competitive wages and as you grow in knowledge and skill, you earn wage and career advancement. Diva’s commitment to learning has contributed to our growth and status as a national industry leader.
At Diva, we offer a career, not just a job.
Job Description and Responsibilities:
The main responsibility of the Guest Service Coordinator is to lead by example and manage all frontline employees by practicing their duties and responsibilities.
Guest Service Coordinator Responsibilities include, however are not limited to:
· Opening and Closing the Salon
· Schedule guest’s salon and spa services, while implementing proper procedures
· Greet guest and escort to waiting area
· Educate guests on services to increase service sales
· Provide excellent customer care and exceed guest expectations
· To maximize books for each service technician
· Close sales and encourage guest to pre-book services
· Cross-service selling
· Implement Aveda experiences
· Execute standard telephone procedure using appropriate customer service etiquette
· Perform appointment confirmations, 48 hours prior to appointment schedule
· Inform service technicians of daily schedules and any adjustments
· Resolve guest challenges, utilizing support from Salon Manager when necessary
· Support retail and service staff with retail productivity
· Create and maintain customer base
· Responsible for balancing and checking register drawer
· Perform other duties as assigned
Additionally, Assistant Manager Responsibilities include, however are not limited to:
· Assuming the manager position when manager is not available at any time
· Make sure that all staff are following Diva’s standard for customer service with no exceptions
· Ensure a smooth flow between all departments of the salon and spa and act as a link amongst them to provide effective teamwork
· Participate in Aveda required training
· Assist in monthly staff meetings, including education of the staff
· Assisting with Staff Management including monitoring, conflict resolution, and professional conduct
· Assisting with Performance Management including coaching and performance reviews
· Other administrative tasks delegated by the Manager or Owner
Qualifications:
· High school diploma required
· Secondary diploma or degree in a related business field is a strong asset
· Strong customer-service background
· 2+ years previous salon experience; Experience with Aveda is a strong asset
· High standard of professionalism
· Strong written and verbal communication skills
· Strong organizational skills
· Must have flexible availability including evenings, weekends, and holidays
Working Conditions:
· High traffic salon and spa in a busy location
· Black dress code
· Full-time hours
The right candidate will have passion, dedication, and possess a positive attitude at all times. We are looking for someone who is a leader in customer service, is excellent at promoting teamwork, is willing to take-on new challenges, and who cares about the beauty and wellness industry. Candidates with flexible availability and who meet the qualification criteria will be given preference
If you are interested in this opportunity, please submit your resume via email.
Diva Salon Spa is an equal opportunity employer and would like to thank all applicants, however only those who qualify for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: From $16.00 per hour
Benefits:
- On-site parking
- Store discount
Education:
- Secondary School (preferred)
Experience:
- Salon Management: 2 years (required)
Language:
Work Location: In person
