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Guest Service Agent

Basecamp -
Calgary, AB

Quick apply

Job details

Seasonal | Full-time
$18 an hour

Qualifications

Microsoft Word
Hospitality
Basecamp
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Organizational skills
Computer skills
Communication skills

Full job description

Campground Guest Services Agent

Sundance by Basecamp, Kananaskis AB

About Basecamp Resorts

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

About Sundance

Sundance by Basecamp is a glamping experience in trapper’s tents and tipis in the heart of Kananaskis Country, overlooking the Kananaskis river.

Why Work for Us?

Subsidized staff accommodation available! (must have a "negative" criminal record check)
A gratuity program!
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Free access to the Everwild Nordic Spa
Discounts on food & beverage at Rhythm & Howl
Company paid staff events.
Room for advancement in our growing company
Be part of western Canada's fastest-growing hospitality brand
A hands-on people focused Basecamp culture

Position Overview

We are seeking a full-time, seasonal Guest Services Agent to serve as a primary point of contact for campground guests. In this role, you will assist with guest inquiries, reservations, and check-ins while helping create a welcoming and positive experience for everyone visiting the campground.

The Guest Services Agent supports daily campground operations by providing administrative assistance, delivering excellent guest service, and assisting with retail operations at the Trading Post. This position works closely with the campground team to ensure guests receive friendly, efficient service and that day-to-day operations run smoothly.

This is a live-on-site role ideal for someone who enjoys working in a dynamic outdoor hospitality environment. The successful candidate will have strong organizational skills, the ability to multitask in a busy setting, and a proactive approach to problem-solving while supporting overall campground operations.

Wage: $18 per hour

Staff Accommodation: available on site. Applicants applying with a friend or partner are encouraged to apply, as shared staff accommodation may be available.

Shifts: Full-time, seasonal (May to October) position including days, evenings, and weekends

Key Responsibilities

Administrative Support

Monitor and respond to campground email inquiries in a timely and professional manner
Manage guest bookings, reservations, check-ins, and check-outs through the reservation system
Maintain accurate guest and reservation records within campground management systems
Answer phone calls and assist guests with reservations, general inquiries, and campground information
Support general office organization and assist with daily administrative operations

Technology & Systems

Utilize Microsoft Office applications including Outlook, Excel, Word, and Teams for daily communication and reporting
Operate reservation and campground management systems to update bookings and guest information
Navigate and work within multiple online systems; experience with WebRezPro is considered an asset

Guest Services

Provide friendly, professional, and helpful customer service to all guests
Assist guests with questions, concerns, and basic service requests during their stay
Help maintain a welcoming, safe, and positive campground atmosphere
Participate in overnight phone and on-call rotations as required

Trading Post (Retail Operations)

Process retail sales using the point-of-sale (POS) system
Accurately handle cash, debit, and credit transactions
Restock merchandise and maintain organized retail displays
Assist with inventory tracking and periodic inventory counts

Laundry & Rental Services

Manage campground laundry services, including linens and guest-use items
Track rental items such as linens and equipment, including distribution and returns
Maintain cleanliness, organization, and adequate stock levels of laundry and rental supplies

General Campground Support

Assist with tent setup and basic site preparation as needed
Support light housekeeping tasks including cleaning and organizing guest-use areas
Assist with light grounds maintenance and upkeep of campground spaces
Perform other duties as assigned to support overall campground operations

Requirements

Previous experience in Campground work is considered an asset.
Able to live in a remote location.
Strong computer skills and comfort with technology
Working knowledge of Microsoft Office – Outlook, Excel, Word, Teams.
Negative criminal record check.
Strong communication and customer service skills
Detail-oriented and organized
Able to multitask in a busy environment
Previous administrative, hospitality, or retail experience preferred

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.

Full time, seasonal, Monday to Sunday
Full Time = 40 hours per week

Quick apply

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