Patient Experience Coordinator
About Us
At Ascent Health & Sport Therapy, our mission is simple: help people move better, feel stronger, and live the active lives they love.
We are a multidisciplinary sport therapy clinic built around high-quality care, strong clinical reasoning, and a team-first approach. Our patients come to us for everything from everyday aches and injuries to post-surgical rehab, performance goals, and big comeback stories. We are proud to have a 5 star reputation for offering a welcoming environment paired with exceptional care.
Behind every great patient experience is a team that is organized, welcoming, thoughtful, and committed to doing the little things well.
About the Role
As the Patient Experience Coordinator, you’ll be one of the first points of contact for our patients and a key part of how the clinic feels and functions day to day.
You’ll help set the tone from the moment someone walks through the door, answers the phone, or reaches out online. This role includes managing bookings, coordinating practitioner schedules, processing billing and insurance claims, supporting clinic flow, and helping keep the space organized, professional, and welcoming.
We are especially looking for someone with experience working with insurance companies, third-party billing, MVA claims, and WCB claims.
What Makes This Role Important
At /Ascent, patient experience is not just about being friendly at the front desk. It’s about helping people feel cared for, informed, and confident from the first interaction to the final follow-up.
You’ll play a key role in helping patients navigate appointments, billing, claims, scheduling, and all the small details that make their care feel seamless. You’ll also be supporting a busy team of practitioners who rely on strong communication, organization, and follow-through to keep the clinic running smoothly.
Key Responsibilities
- Greet patients and manage appointment flow with professionalism, warmth, and confidence
- Coordinate bookings and practitioner schedules efficiently
- Answer phone calls, emails, and patient inquiries in a helpful and timely manner
- Process billing, payments, insurance claims, and direct billing accurately
- Coordinate MVA and WCB claims, including required documentation and follow-up
- Ensure all deposits and outstanding balances, especially MVA/WCB-related accounts, are completed in a timely manner
- Maintain patient files and ensure confidentiality within our digital EMR system
- Support clinicians with patient setup, movement screening, or exercise prep when appropriate and qualified
- Keep the reception area and clinic space organized, tidy, and welcoming
- Assist with daily administrative tasks, closing procedures, and general clinic support
- Communicate clearly with patients, practitioners, and the admin team to support a smooth clinic experience
- Help identify and solve small issues before they become bigger ones
What a Great Candidate Looks Like
- You are warm, professional, and confident communicating with people from all walks of life
- You are highly organized and can keep track of multiple moving pieces without losing the details
- You have strong follow-through and take pride in completing tasks properly
- You are comfortable working in a fast-paced environment where priorities can shift quickly
- You stay calm under pressure and can problem-solve with good judgment
- You are comfortable with computers, scheduling systems, and learning new software
- You understand the importance of confidentiality, accuracy, and professionalism in a healthcare setting
- You enjoy being part of a team and are willing to jump in where needed
- You care about creating a great experience, not just completing a checklist
- You bring initiative, curiosity, and a desire to keep improving
- Experience with EMR systems, direct billing, insurance coordination, MVA claims, and WCB claims is a strong asset.
Why Work at /Ascent
At /Ascent, you’ll be part of a team that genuinely cares about people, both our patients and each other. We work hard to ensure there is "no better place" to work or receive care.
We are a growing clinic with a strong team culture, a clear mission, and a commitment to doing excellent work. We believe great patient care starts with a team that feels supported, organized, and proud of the environment they are helping create.
You’ll work alongside chiropractors, physiotherapists, massage therapists, acupuncturists, and performance coaches who are collaborative, motivated, and invested in helping people reach their goals.
We offer:
- A supportive, team-focused workplace
- A modern clinic environment designed for both performance and recovery
- A culture that values learning, growth, and initiative
- The opportunity to be part of a clinic that is continuing to grow and evolve
- Meaningful work helping patients feel supported through their care journey
- Competitive compensation and opportunities for advancement
If you’re someone who loves people, thrives in a dynamic environment, and wants to be part of a team that is redefining what exceptional patient care looks like, we’d love to hear from you.
To Apply
Please send your resume and cover letter to [email protected].
Pay: $21.00-$24.00 per hour
Benefits:
- Company events
- Extended health care
- On-site parking
- Paid time off
Education:
- Secondary School (preferred)
Work Location: In person
