CSN Autolab Group is growing and has a second location in the heart of the Calgary Automall. We are seeking skilled and experienced Collision Repair Appraisers to join our team at both locations. The successful candidate will play a key role in providing accurate repair plans and estimates, ensuring customer satisfaction, and contributing to the overall success of our business. We may also be willing to train the right person with a great attitude and automotive or collision experience.
CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Disclaimer: CSN Collision “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.
Requirements
Responsibilities:
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Job Knowledge and Expertise:
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Thorough understanding of collision repair processes.
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Proficiency in estimating software (e.g., Mitchell, Audatex).
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Knowledge of parts sourcing and ordering procedures.
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Ability to accurately read and interpret damage reports.
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Familiarity with insurance company protocols and guidelines.
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Customer Service and Communication:
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Clearly communicate repair details and plans to customers.
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Demonstrate professionalism and empathy when interacting with customers.
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Effectively manage customer expectations.
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Respond promptly to customer inquiries and concerns.
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Efficiency and Time Management:
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Provide accurate and timely repair plans and estimates.
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Meet deadlines for estimate and plan submission.
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Prioritize tasks effectively during high-volume periods.
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Teamwork and Collaboration:
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Collaborate with technicians to ensure plan and estimate accuracy.
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Demonstrate willingness to assist teammates when needed.
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Maintain a positive attitude in team settings.
Qualifications:
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Proven experience as a Collision Repair Estimator/Planner.
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Strong knowledge of collision repair procedures and estimating software.
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Excellent communication and customer service skills.
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Ability to work independently and as part of a team.
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Strong attention to detail and time management skills.
Benefits
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Opportunities for professional growth and development.
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A positive and supportive work environment.
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Supplemental Pay: Bonus
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Benefits: Flexible Health Spending Account
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Training
If you are a motivated and results-oriented individual with a passion for the automotive industry, we encourage you to apply for this position.
