Calgary Ab Call center manager Jobs – 6 Openings This Week

Call Center Manager
Confidential —Calgary, AB
- Full-time
- Customer service
- Computer skills
- In-person
- Dental care
Quick apply
8d
Sales Team Manager - Calgary
Neilson Financial Services —Calgary, AB
- $80,000–$85,000 a year
- Weekends as needed
- English
- Analysis skills
- Training & development
Quick apply
14d
Territory Sales Manager, Medical Aesthetics Distribution
NUVIOR Canada —Alberta
- $55,000–$75,000 a year
- Full-time
- Business development
- Presentation skills
- Driving
Quick apply
8d
ROGERS Bilingual Account Manager (Sales and after Sales Associate)
Red Wireless - ROGERS Authorized Dealer —Alberta
- $15–$19 an hour
- Full-time
- Remote
- CRM software
- English
- Team management
- Dental care
- Work from home
Quick apply
Program Manager, Quality and Client Experience, ATB Client Care
ATB Financial —Calgary, AB
- Google Suite
- Analysis skills
- Mentoring
Indigenous Clinical Supervisor – Contact Center Coordinator
Primary Care Alberta —Calgary, AB
- $50.74–$66.41 an hour
- Temporary
- Management
- Master's degree
- Supervising experience

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B2B Sales Supervisor
TP Canada —Toronto, ON
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$60,000 a year
Automotive Sales - Floor Manager
CarHub - North York Chrysler —Thornhill, ON
Engage with customers to understand their needs and guide them through the sales process. Utilize strong follow-up techniques to ensure customer satisfaction…
$75,000–$120,000 a year
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2d

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call center manager jobs near calgary ab

Call Center Manager

Confidential
Calgary, AB

Quick apply

Job details

Full-time
8 days ago

Qualifications

Operations management
Customer service
Call center experience
Coaching
Employee relations
Strategic leadership
Complaint handling
Human resources management
Client services
Customer service orientation
Computer skills
Training & development
Guest issue resolution
Team motivation
Dispatch experience

Full job description

Overview
At our Service Trades Company, our customer service team is at the heart of what we
do. Are you a seasoned leader ready to drive the operational engine of a thriving company? If you have a proven track record in leadership, strategic execution, and fostering a culture of customer service excellence, we want to hear from you!

Responsibilities

Manage CSR and Dispatch staff and maintain the highest customer satisfaction and employee engagement levels.
Show employees how their individual contributions matter to the company’s success.
Communicate clearly, show recognition and build rapport with employees.
Monitor employee engagement levels and know how to promote a healthy work environment.
Establish customer satisfaction metrics, evaluate performance and coach staff to success.
Build a plan for escalating customer complaints that results in quick, favorable resolutions.
Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
Formalize a coaching and training platform that’s consistent, effective and measureable.
Shape company culture by living out agreed upon values, specifically ethics and integrity.

Skills & Assets

Clear and friendly communication.
Ability to juggle multiple tasks without missing a beat.
Patience and problem-solving for customer issues.
Organized and tech-savvy.
Calm under pressure.
Dispatching Manager experience would be considered an Asset
Previous experience or knowledge of the Plumbing/HVAC trade would be considered an Asset

Join our Call Center team where your skills will contribute to our commitment to exceptional service delivery!

Benefits:

Dental care
Extended health care
On-site parking

Flexible language requirement:

French not required

Application question(s):

Are you able to reliably commute to SE Calgary for this job? (There is no transportation in the area)

Experience:

Call center Management: 3 years (required)
Customer service: 3 years (required)
dispatching: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

call center manager jobs in calgary ab

Call Center Manager

Sales Team Manager - Calgary

Territory Sales Manager, Medical Aesthetics Distribution

ROGERS Bilingual Account Manager (Sales and after Sales Associate)

Program Manager, Quality and Client Experience, ATB Client Care

Indigenous Clinical Supervisor – Contact Center Coordinator

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