Calgary Ab Call centre agent Jobs – 12 Openings This Week

Telephone Operator/ Call Center Agent
Deerfoot Inn & Casino —Calgary, AB
- $17–$18 an hour
- Weekends as needed
- Hospitality
- Hotel
- Computer skills
- Life insurance
Quick apply
Remote Call Centre Sales Agent
MCI Careers —Alberta
- $15 an hour
- Full-time
- Remote
- Sales
- Customer service
- High school diploma or GED
- Designated paid holidays
- Life insurance
Call Centre Agent
Public Storage —Calgary, AB
- From $18 an hour
- Full-time
- Bilingual
- Customer service
- English
- Work from home
Quick apply
Casual Control Centre Operator
GardaWorld —Calgary, AB
- $22–$23 an hour
- 12 hour shift
- Customer service
- High school diploma or GED
- Typing
Quick apply
10d
Customer Service Agent
Mattress Omni —Calgary, AB
- $16–$18 an hour
- Weekends as needed
- Bilingual
- Sales
- English
- COVID-19 protective measures
Front Desk Agent
Canadian Hostelling Association —Calgary, AB
- $18.14 an hour
- Hotel
- Front desk
- In-person
Quick apply
Agent à la réception
Canadian Hostelling Association —Calgary, AB
- $18.14 an hour
- English
- Hotel
- Front desk
Quick apply
4d
Inside Sales Agent
Dunn Group —Calgary, AB
- $40,560 a year
- Full-time
- Remote
- Communication skills
- Dental care
- Vision care
Quick apply

Other jobs to consider

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Telephone Operator/ Call Center Agent
Deerfoot Inn & Casino —Calgary, AB
The Phone Receptionist serves as the central communication hub for Deerfoot Inn & Casino and is the first point of contact for all incoming calls.
$17–$18 an hour
Quick apply
Call Center Sales Representative
Rogers Communications/ Imagine Wireless —Calgary, AB
Build, establish, and grow customer relationships with new and existing customers on the telephone. You will use your skilled telephone demeanor and friendly…
$30,000–$36,000 a year
Quick apply

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Insurance Service Agent (Flexible Work Arrangements)
CAA Insurance Company —Thornhill, ON
Answer inbound calls from existing policyholders regarding their policy change inquiries, questions pertaining to their policy coverage, general service…
$40,800–$62,700 a year
Quick apply
Bilingual Customer Experience Specialist
Canadian Appliance Source —North York, ON
Process and track returns, including reviewing return requests, initiate warranty service calls, order parts replacement, and ensuring proper handling of…
$20–$23 an hour
Quick apply
9d

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Telephone Operator/ Call Center Agent

Deerfoot Inn & Casino -
Calgary, AB

Quick apply

Job details

Full-time
$17–$18 an hour

Qualifications

Hospitality
Computer operation
Call center
Computer skills
Phone etiquette
Communication skills

Full job description

Company Overview

Deerfoot Inn & Casino is a premier hotel and entertainment complex . We offer luxurious accommodations, exciting gaming experiences, diverse dining options, and live entertainment. Our mission is to provide exceptional service and memorable experiences to our guests in a vibrant and welcoming environment.

Position Overview:

The Phone Receptionist serves as the central communication hub for Deerfoot Inn & Casino and is the first point of contact for all incoming calls. This role is responsible for delivering exceptional guest service by efficiently managing high call volumes, providing accurate information, and directing calls across all areas of the property including hotel operations, casino services, food & beverage outlets, events, and administration. The ideal candidate is professional, detail-oriented, and able to remain composed in a fast-paced environment while ensuring all communication is handled promptly, accurately, and courteously.

Key Responsibilities

Answer all incoming calls promptly, professionally, and in accordance with service standards
Accurately screen and direct calls to the appropriate department or individual·
Provide clear and up-to-date information regarding hotel services, casino operations, promotions, dining outlets, and events.
Assist guests with general inquiries, reservations, and internal requests when applicable.
Handle guest concerns with professionalism and escalate issues when required·
Maintain strong knowledge of daily operations, occupancy, events, and promotions.
Operate and manage multi-line phone systems and communication equipment efficiently.
Record, relay, and follow up on messages accurately and in a timely manner.
Support internal communication between departments to ensure seamless guest service.
Maintain confidentiality and protect guest privacy at all times.
Monitor call logs, maintain records, and complete required reports as needed.
Assist with wake-up calls, message handling, and internal paging when required.
Remain aware of emergency procedures and respond appropriately to urgent or emergency calls.

Operational & Service Expectations

Deliver consistent, courteous, and professional communication at all times.
Demonstrate strong teamwork by supporting colleagues and other departments.
Ensure accuracy and efficiency in all call handling and guest interactions.
Maintain a clean, organized, and professional work area.
Represent Deerfoot Inn & Casino in a positive and professional manner at all times.

Qualifications & Requirements

Previous experience in a receptionist, call centre, or guest service role preferred.
Hospitality or call center experience is considered an asset.
Strong verbal communication and active listening skills.
Professional phone etiquette with a clear, confident speaking voice.
Ability to multitask and work under pressure in a high-volume environment.
Basic computer skills and familiarity with phone systems and hotel software.
Flexible availability, including evenings, weekends, and holidays.

Core Competencies

Guest Service Excellence.
Communication & Interpersonal Skills.
Attention to Detail.
Problem Solving & Decision Making.
Time Management & Multitasking.
Teamwork & Collaboration.

Work Environment

Fast-paced hotel and casino environment.
High call volume with continuous guest and staff interaction.
Extended periods of sitting and phone use required.

Pay: $17.00-$18.00 per hour

Benefits:

Extended health care
Life insurance

Work Location: In person

Quick apply

Refine Your Search

call centre agent jobs in calgary ab

Telephone Operator/ Call Center Agent

Remote Call Centre Sales Agent

Call Centre Agent

Casual Control Centre Operator

Customer Service Agent

Front Desk Agent

Agent à la réception

Inside Sales Agent

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