Chiropractic Office Assistant / Reception
The Wellness Studio | Calgary, AB
Full-Time | Hourly | Tuesday–Saturday
The Wellness Studio is a multidisciplinary wellness clinic located in Capitol Hill in NW Calgary, with expertise in family, pregnancy, pediatric and women’s health. Our team includes chiropractors, massage therapists, an acupuncturist and a pelvic health physiotherapist.
We are passionate about creating a warm, welcoming environment where our patients and their families feel genuinely cared for.
We are looking for a full-time Chiropractic Office Assistant / Receptionist to join our team.
Because our clinic has a strong focus on family wellness, we see many babies, children, parents and families throughout the week. We are looking for someone who is not only organized and professional, but who is naturally warm, patient and comfortable interacting with children of all ages.
The right person will understand that at The Wellness Studio, reception is much more than answering phones and checking people in. You are often the first and last person a patient or family interacts with during their visit, and you play an important role in creating the experience that sets our clinic apart.
What You'll Do
Patient & Family Experience
· Welcome patients and families with warmth, professionalism and genuine care.
· Provide exceptional customer service and create a positive experience for every patient.
· Create a calm, friendly and inviting reception environment.
· Check patients in and out and assist with scheduling appointments.
· Answer phones, emails and other patient inquiries in a timely and professional manner.
· Assist families with questions about appointments, services, practitioners and clinic policies.
· Help create a positive experience for parents who may be arriving with infants, toddlers or multiple children.
· Be comfortable holding, engaging with and interacting appropriately with babies and young children when needed.
· Help keep the children's area clean, organized and welcoming.
· Develop positive relationships with our patients and contribute to the welcoming community feel of The Wellness Studio.
Chiropractic Office Support & Billing
· Manage appointment scheduling, confirmations, cancellations and changes.
· Process payments and maintain accurate patient accounts.
· Submit direct billing claims to insurance companies on behalf of patients.
· Verify and process insurance information and assist patients with questions regarding direct billing and coverage.
· Follow up on outstanding or rejected insurance claims as needed.
· Assist with new patient intake and clinic forms.
· Maintain accurate and confidential patient records.
· Support practitioners with day-to-day administrative needs.
· Communicate effectively with chiropractors, massage therapists, acupuncturists, pelvic health physiotherapists and other members of the wellness team.
· Follow clinic procedures and help ensure the front desk runs smoothly and efficiently.
Clinic Operations
· Maintain a clean, organized and professional reception area.
· Assist with opening and closing procedures.
· Monitor supplies and communicate when items need to be replenished.
· Help maintain a professional, positive and collaborative clinic environment.
· Be willing to jump in and assist wherever needed to support the team and clinic.
Who We're Looking For
We are looking for someone who is punctual, reliable, dependable and genuinely enjoys working with people.
Exceptional customer service skills — You genuinely enjoy helping people and take pride in making every patient feel welcome, respected and cared for.
Reliability & punctuality — You understand that the front desk is an essential part of the clinic. Being on time, prepared and dependable is extremely important to our team and our patients.
Calmness under pressure — Our clinic can be fast-paced, with phones ringing, patients arriving, children needing attention, practitioners needing assistance and scheduling changes happening simultaneously. You are able to maintain your composure, prioritize and work through multiple demands at once.
Strong problem-solving skills — You are resourceful and able to think on your feet. When something unexpected comes up, you look for solutions rather than becoming overwhelmed.
Ability to multitask — You can confidently manage competing priorities while maintaining accuracy, professionalism and a positive attitude.
Comfort with children — You genuinely enjoy babies and kids and aren't intimidated by a busy family practice. You're comfortable holding a baby, engaging with a toddler or chatting with an older child when appropriate.
Professional & polished — You communicate clearly, maintain confidentiality and represent The Wellness Studio professionally at all times.
Highly organized & detail-oriented — You take pride in getting the little things right, from accurate scheduling and payments to submitting insurance claims and keeping the front desk organized.
A strong communicator — You are friendly and confident communicating with patients, parents and team members both in person and by phone.
A team player — You understand that a successful clinic depends on everyone working together and are willing to jump in and help where needed.
Qualifications & Experience
· Previous experience in healthcare reception, chiropractic, physiotherapy, massage, dental, medical or other clinical settings is preferred.
· 2 years of previous administrative or customer-service experience is required.
· Exceptional customer service skills.
· Experience with direct billing to insurance companies is strongly preferred.
· Experience working with children, babies or families is strongly preferred.
· Strong computer and administrative skills.
· Excellent verbal and written communication skills.
· Strong problem-solving and multitasking abilities.
· Ability to remain calm and professional in a fast-paced environment.
· Strong attention to detail.
· Ability to maintain patient confidentiality.
· Comfortable learning and using clinic booking and electronic health record systems.
· Current CPR/First Aid certification is an asset.
· Reliable transportation is required.
· Must be punctual, reliable and dependable.
· Some flexibility with start and end times is an asset.
Position Details
· Position: Chiropractic Office Assistant / Reception
· Employment: Full-time, hourly
- Long term, stable employment
- HSA, discounted products/services, and opportunity for bonuses
· Schedule: Tuesday–Saturday
· Location: Capitol Hill, NW Calgary, Alberta
Specific daily hours and hourly compensation will be discussed with the successful candidate based on experience and qualifications.
Some flexibility with start and end times may occasionally be required, so the ability to accommodate reasonable schedule adjustments is needed.
Why Join The Wellness Studio?
At The Wellness Studio, we believe healthcare should feel personal, welcoming and connected.
We have intentionally created a clinic environment where practitioners collaborate, families feel at home and patients are treated as people—not numbers.
You will be joining a close-knit team that cares deeply about the work we do and the people we serve.
This is an especially rewarding position for someone who loves family wellness, children and creating positive experiences for others.
If you are organized, dependable, personable, calm under pressure and excited by the idea of being part of a growing wellness clinic, we would love to hear from you.
To Apply
Please send your resume + personalized cover letter to:
[email protected]
In your cover letter, please tell us about your relevant experience and why you feel you would be a good fit for The Wellness Studio.
We are particularly interested in hearing about any experience you have working with children, families, direct billing or in a healthcare environment.
We will only consider candidates who meet the required qualifications and provide a personalized cover letter with their resume and application
Pay: $18.00-$24.00 per hour
Benefits:
Application question(s):
- Do you have a minimum of 2 years previous administrative or customer-service experience?
- Can you reliably commute to Capitol Hill NW, Calgary AB?
- Are you willing to work a predictable schedule with sometimes flexible hours Tuesday through Saturday?
- Are you comfortable with children and babies?
Work Location: In person
