Medical Office Assistant/Receptionist
Southcentre Family Medical Clinic | Autism Exists Diagnosis Clinic – Calgary, AB
Two clinics in one facility.
This position is casual part-time / on call (10-15 hours/week immediately upon hire) with the potential to transition to full time based on operational needs. You must be comfortable with this time-line. Shift hours are generally for Afternoons/Evenings and Saturdays.
Southcentre Family Medical Clinic and Autism Exists Diagnosis Clinic operate together within one modern, patient-focused facility in South Calgary. Southcentre Family Medical provides comprehensive family medicine and walk-in services, while Autism Exists Diagnosis Clinic focuses on the assessment and diagnosis of Autism Spectrum Disorder (ASD) in adults. The Medical Office Assistant (MOA) will support both clinics using shared resources and systems, contributing to a collaborative, professional, and compassionate healthcare environment where teamwork, organization, attention to detail, and initiative are essential. Knowing how to be a good team-mate is key to success in this role.
Responsibilities (not limited to)
- Greet and register patients in a courteous and professional manner
- Process incoming/outgoing faxes, referrals, and medical documents accurately
- Manage front desk operations, including answering phones, emails, and patient inquiries
- Take initiative to streamline workflows for improved efficiency and create new clinic protocols/routines.
- Book, confirm, modify, and manage appointments using AVA EMR and online booking systems
- Prepare exam rooms before appointments and sanitize rooms/equipment between patients
- Perform post-visit room turnover and restocking of supplies
- Scan, label, and upload documents to patient charts in the EMR
- Handle prescription renewals and requisition forms under physician guidance
- Perform basic clinical tasks such as taking vital signs, measuring height/weight, and documenting health history
- Provide general administrative support, such as billing, filing, and organizing medical forms
- Communicate professionally with patients, physicians, and allied healthcare providers
- Ensure patient confidentiality and compliance with privacy regulations (e.g., Alberta’s HIA)
- Maintain a clean, safe, and organized clinical workspace
- Assist in managing inventory and ordering medical or office supplies
- Adapt to a fast-paced, team-based medical environment with multitasking responsibilities
- Requirements
- Traits: Initiative, Extremely Organised, Motivated, VERY Detail oriented and Team Oriented individuals.
- Minimum 1 years in a medical office
- Working knowledge of AVA EMR preferred
- Comfortable with new technology (you will be tested on how quickly you pick up on technical skills at the interview)
- Strong multitasking, communication, and excellent customer service skills
- Proficiency with Libre Office / Google Docs
- Professional and friendly demeanor
- Previous experience in a family medical practice or AHS setting is a strong asset
What We Offer
- Supportive, team-oriented clinic culture
- Free on-site parking
- Health benefits - Flexible Personal Healthcare Spending Account (available after a 3-month probation period for eligible staff. Benefit limits differ according to employment )
- Opportunity for increases to your Flexible Personal Healthcare Spending Account for eligible, full time staff, depending on performance and loyalty
- Opportunity for wage increases depending on performance and loyalty
- Paid Vacation Days for eligible staff
- Employer contribution to CPP, EI and WCB
- Occasional staff socials and appreciation events
Interested, Qualified Applicants
Please submit your resume, cover letter with expected hourly rate, three professional references, and a recent Vulnerable Sector Check to the Clinic Manager via Indeed.
** We kindly ask that you do not call the clinic, as it impacts our ability to serve patients.
Contact:
Clinic Manager
Pay: $17.00-$18.00 per hour
Benefits:
- Company events
- Extended health care
- Flexible schedule
- On-site parking
Ability to commute/relocate:
- Calgary, AB T2J 6A5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Which EMR (Electronic Medical Record) systems are you familiar with? Please note if selected for an interview, you will be required to demonstrate your knowledge of the EMR system.
- Are you comfortable managing a multi-line phone system while checking in patients in person?
☐ Yes
☐ No
- How would you handle a situation where two patients arrive late and a phone call comes in at the same time?
- What qualities do you think are most important for working in a medical clinic front desk environment? Please limit your answer to 100 words.
- How many words can you type a minute?
- This position is Casual part-time: Mondays - Saturdays . 15-30hours/week and generally for afternoons-evenings and Saturdays. More hours and/or full time may be offered depending on operational needs. Are you comfortable with these hours and schedule? * This Question MUST be answered*
☐ Yes
☐ No
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Canadian Medical office Assistant: 1 year (required)
Language:
- English fluently? (required)
Work Location: In person
