Calgary Ab Customer service agent, charter operations Jobs – 113 Openings This Week

Airline Support Specialist - Calgary, Alberta
Accommodations Plus International —Calgary, AB
- $26 an hour
- Overtime
- Remote
- Spanish
- Customer service
- Writing skills
Quick apply
Customer Care Agent
Grand & Toy —Calgary, AB
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Communication skills
- Dental care
- Tuition reimbursement
Quick apply
Customer Service Agent, Charter Operations
Canadian North —Calgary, AB
- Part-time
- Customer service
- High school diploma or GED
- Computer skills
- Disability insurance
- Dental care
7d
Dispatcher
TRAXX Coachlines Ltd —Airdrie, AB
- $30–$35 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Relocation assistance
Quick apply
4d
Product Coordinator - Bilingual
Accomsure Ltd. —Calgary, AB
- Full-time
- Bilingual
- English
- Microsoft Office
- Dental care
- Paid time off
Customer Care Representative - Calgary, AB
Optiom Inc —Calgary, AB
- $40,000–$50,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- Salesforce
- Disability insurance
- Paid time off
4d
Inside Sales & Customer Service Agent
Thibert —Calgary, AB
- From $25 an hour
- Monday to Friday
- CRM software
- Sales
- Customer service
Quick apply
1d
Guest Service Agent
Basecamp —Calgary, AB
- $18 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Maintenance Labourer (relocate to Lake Louise)
The Relais & Chateaux Post Hotel & Spa —Alberta
- $20–$22 an hour
- Full-time
- Carpentry
- Maintenance
- Hotel
- Paid time off
Quick apply
Associate Owner Relations Agent - 26106
Enverus —Calgary, AB
- Full-time
- Remote
- CRM software
- Customer service
- High school diploma or GED
- Disability insurance
- Dental care
Community Peace Officer I -Traffic
Rocky View County —Rocky View County, AB
- $90,995 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- First Aid Certification
- Paid sick leave
Quick apply
8d
Casual Control Centre Operator
GardaWorld —Calgary, AB
- $22–$23 an hour
- 12 hour shift
- Customer service
- High school diploma or GED
- Typing
Quick apply
9d
Workforce Management Manager, Customer Support
Fullscript —Calgary, AB
- $90,000–$105,000 a year
- Full-time
- Remote
- Communication skills
- Paid time off
Quick apply
Residential Leasing Agent
Calgary Drop IN & Rehab Society Centre —Calgary, AB
- Full-time
- Customer service
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Registry Agent
Chestermere Lake Registry Services Inc. —Chestermere, AB
- From $18 an hour
- Full-time
- English
- Microsoft Office
- High school diploma or GED
- Dental care
Quick apply
12d
Customer Service Agent (REMOTE POSICION - LatinAmerica)
Di Leone Group —Calgary, AB
- Full-time
- Remote
- Bilingual
- Spanish
- Customer service
Sergeant Recruitment
Government of Alberta —Calgary, AB
- $148,084–$150,064 a year
- Temporary
- Bachelor's
- Psychology
- Human resources
1d
Passenger Service Agent
Alliance Ground International —Calgary, AB
- Part-time
- Customer service
- Basic math
- High school diploma or GED
- Dental care
- Employee assistance program
Quick apply
7d
Customs Brokerage Agent
Expeditors —Calgary, AB
- Full-time
- Microsoft Outlook
- Word processing
- Communication skills
- Employee stock purchase plan
- Designated paid holidays
Quick apply
Hotel and Sports Management, Customer Success Agent (AB)
EventConnect —Calgary, AB
- $50,000–$60,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Hotel
Quick apply

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Airline Support Specialist - Calgary, Alberta

Accommodations Plus International
Calgary, AB

Quick apply

Job details

Full-time
$26 an hour

Qualifications

Spanish
Customer service
Call center
Writing skills
Filing
Organizational skills
APIs
Computer skills
Phone etiquette
Hotel experience

Full job description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work
This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation
The good faith compensation rate for this position is $26.00 CAD per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice.

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Refine Your Search

customer service agent, charter operations jobs in calgary ab

Airline Support Specialist - Calgary, Alberta

Customer Care Agent

Customer Service Agent, Charter Operations

Dispatcher

Product Coordinator - Bilingual

Customer Care Representative - Calgary, AB

Inside Sales & Customer Service Agent

Guest Service Agent

Maintenance Labourer (relocate to Lake Louise)

Associate Owner Relations Agent - 26106

Community Peace Officer I -Traffic

Casual Control Centre Operator

Workforce Management Manager, Customer Support

Residential Leasing Agent

Registry Agent

Customer Service Agent (REMOTE POSICION - LatinAmerica)

Sergeant Recruitment

Passenger Service Agent

Customs Brokerage Agent

Hotel and Sports Management, Customer Success Agent (AB)

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