As a Tapestry Collection Hotel by Hilton, The Westley Calgary Downtown Hotel is Calgary's newest boutique hotel with a modern take on Calgary's Wild West roots, and we are currently looking for dynamic people to join our team!
The Westley Calgary Downtown has an existing vacancy for a Room Attendant. This position is responsible for performing routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Executive Housekeeper or Housekeeping Supervisor. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.
Your Role:
Reporting to the Executive Houseperson, you will:
- Responsible for cleaning assigned rooms, which includes but is not limited to making beds and changing bed linen, dusting/polishing furniture, vacuuming, sweeping, mopping, cleaning bathrooms, and replacing towels and amenities;
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible;
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings;
- Address guests' service needs in a professional, positive, and timely manner;
- Thank guests with genuine appreciation and provide a fond farewell;
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific process (e.g., Passion to Connect) to resolve issues, delight, and build trust;
- Assist other team members to ensure proper coverage and prompt guest service;
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible;
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones);
- Communicate with fellow team members using clear, appropriate, and professional language to ensure the effective exchange of information;
- Discuss work topics, activities, or problems with team members, supervisors, or managers discreetly and quietly, avoiding public areas of the property;
- Exchange information with other team members using electronic devices (e.g., pagers and two-way radios);
- Report work-related accidents or other injuries immediately upon occurrence to manager/supervisor;
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, and bloodborne pathogens, etc., including using Safety Data Sheets (SDS);
- Use proper equipment, wear appropriate personal protective clothing (PPE), and use correct lifting procedures, as necessary, to avoid injury;
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel;
- Report any required repair work to the maintenance and housekeeping supervisor
- Maintain awareness of undesirable persons on property premises;
- Protect the privacy and security of guests and team members;
- Maintain confidentiality of proprietary materials and information;
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures;
- Report lost & found items to supervisor/manager/front desk
- Perform other reasonable job duties as requested by the reporting manager/supervisor.
Your Superpowers
- Work varying shifts (mornings, afternoons, evenings, some overnights, weekends and holidays);
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance;
- Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces;
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
- Stand, sit, kneel, or walk for an extended period across an entire work shift;
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
- Visually verify and interpret written documents;
- Move at a speed that is required to respond to work situations (e.g., run, walk, jog);
- Visually inspect tools, equipment, or machines (e.g., to identify defects);
- Move through narrow, confined, or elevated spaces;
- Move over sloping, uneven, or slippery surfaces and steps;
- Move up and down stairs and/or service ramps;
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
What You Bring to the Table
- High school diploma/G.E.D. equivalent;
- At least 1 year of guest service and/or housekeeping experience;
- Experience using industrial cleaning equipment and products;
- Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
- Ability to work with little or no supervision while meeting high-performance standards;
- Ability to follow instruction.
- Thrives in a fast-paced environment, maintaining composure and objectivity with guests and team members;
- Available to work nights, weekends and/or holidays as required
Why You'll Love Working Here
- At SHG, our people come first. With 600+ team members, our mantra of "You Matter" resonates through everything we do-from engagement to retention.
- Culture you'll love-fun, recognition, authentic, and vibrant.
- Top-tier benefits-including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.
- A chance to shape the success of our Kanata hotels.
- Full commitment to inclusivity, equality, and accessibility.
Ready to Stand out & make your mark?
If you're someone who thrives on creativity, strategy, and making a meaningful impact-let's talk!
Apply now and help us write the next bold chapter in Calgary's hospitality scene.
About The Westley Calgary Downtown, Tapestry Collection by Hilton
https://thewestleyhotel.com/
We speak downtown, we talk mountains. We're the symphony for stampeders and the stampede for the symphony. Elegant and down home, proper and wild, sensible and spirited. For dreamers, for doers, when you visit the Westley, unexpect the expected. Our building was born in Calgary's business boom of the 1970s but has been transformed into a boutique hotel for modern travelers and local revelers. We are turning the west side of wild west Calgary into the place to be.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.
At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.
As we continue to grow, our mantra "You Matter" resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.
Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.
The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.
