Calgary Ab Gaming manager Jobs – 15 Openings This Week

VIP HOST - Casino Slot Ambassador
ACE Casinos Blackfoot —Calgary, AB
- From $18 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply
Director of Player Development
Penn Interactive —Calgary, AB
- $130,000–$160,000 a year
- Remote
- Microsoft Excel
- Management
- Customer service
Quick apply
3h
Games Manager
Pure Canadian Gaming Corp. —Calgary, AB
- Weekends as needed
- Management
- Customer service
- Word processing
Quick apply
Test Engineer
BetMGM LLC —Calgary, AB
- $33.15–$40.91 an hour
- Full-time
- Computer Science
- Engineering
- Bachelor's
- Profit sharing
- Disability insurance
Assistant Cannabis Manager
Calgary Co-op Cannabis —Calgary, AB
- High school diploma or GED
- Supervising experience
6d
Cannabis Store Manager
Calgary Co-op Cannabis —Calgary, AB
- High school diploma or GED
- Retail management
6d
Liquor Store Clerk Cashier (Quarry Park)
Calgary Co-Op Wine Spirits Beer —Calgary, AB
- Customer service
- English
- Cashiering
Houseman
Pure Canadian Gaming Corp. —Calgary, AB
- Weekends as needed
- Supervising experience
Quick apply
Floor Supervisor / Experienced Floor Supervisor
Pure Canadian Gaming Corp. —Calgary, AB
- Weekends as needed
- Communication skills
Quick apply
F&B Supervisor
Pure Canadian Gaming Corp. —Calgary, AB
- Weekends as needed
- Supervising experience
- Computer skills
- Restaurant
Quick apply
13d
Bartender
Elbow River Casino —Calgary, AB
- Part-time
- Bar
- Heavy lifting
- English
Quick apply
Deli Utility Clerk (Deer Valley)
Calgary Co-Op —Calgary, AB
- English
Food and Beverage Supervisor
The Glencoe Club —Calgary, AB
- Weekends as needed
- CPR Certification
- Microsoft Excel
- High school diploma or GED
- Store discount
- Dental care
Quick apply
14d

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VIP HOST - Casino Slot Ambassador

ACE Casinos Blackfoot -
Calgary, AB

Quick apply

Job details

Part-time | Full-time
From $18 an hour

Qualifications

Microsoft Powerpoint
Microsoft Word
Class 5 Licence
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Post-secondary education
Public speaking
English
Microsoft Office
High school diploma or GED
Hospitality Management
Account management
Communication skills

Full job description

Job Overview

The Casino Host/Hostess acts as the first point of contact for our guests and plays a key role in crafting exceptional VIP engagement experiences. This position professionally manages guest experiences in an active, hands-on manner, via collaborative coordination of individual and event-based experiences with multiple internal stakeholders, both on-site and at third-party venues. This role reports to the Player Development Manager.

Responsibilities & Duties

Relationship Cultivation & Development

Actively and continually cultivating and organizing individual VIP guest knowledge base, built on a high level of personal detail retention such as general gaming likes and dislikes, dining preferences, sport/entertainment/personal interests.
Creating and catering to experiences with the goal of engaging interests to drive repeat attendance and engagement, and VIP guest retention.
Leveraging VIP guest knowledge to drive additional engagement and event attendance.
Completing administrative tasks associated with player development, as well as engaging with interdepartmental stakeholders to provide feedback on guest experiences, successes, challenges and potential new engaging events and/or experiences.
Building, retaining and growing VIP player database.

Marketing & Promotions

Engaging in direct personalized marketing events via in-person interactions, as well as social media, email/calls.
Executing internal and external loyalty programs, events or device launches via direct VIP guest engagement.
Participating in the development and maintenance of marketing tracking tools, databases, etc.
Analytical tracking of VIP player visitations, event participation, average bets per spin, preferred games or game types.
Determining complimentary item per VIP guest distribution via tracking tools.
Actively maintains and builds on the ACE Casinos brand- as the industry leader in exceptional VIP guest experiences and services.

Administrative

Oversee and seek continuous improvement of the delivery of services to VIP guests.
Completion of detailed post-event, promotion or engagement reports.
Collection and tabulation of internal engagement costing on micro and macro levels.
Monitor and adapt VIP guest experience during live events or promotions- includes monitoring event area activities, cleanliness, service levels and driving engagement or conversation.
Complete reservations or event seating, upon request or as directed.
Respond to VIP guest concerns, feedback and respond or escalate as necessary.
As necessary, tend directly to major electronic devices which may require removal of electronic parts.
Other duties as assigned or directed.

Experience & Education

High school diploma or equivalent.
Post-secondary Hospitality Diploma or equivalent, considered an asset.
Previous Casino Host experience specific to gaming or slots, considered an asset.
Minimum one (1) year tradeshow/event hosting considered an asset.
Minimum one (1) year host/Maître d experience considered an asset.

Skills & Abilities

Proven excellent customer service focus.
Experienced and comfortable public speaking- small to large group engagement and events.
Professional and engaging demeanor, capable to tactfully engage patrons.
Exceptional English verbal and written communication skills, with an emphasis on sales, engagement and positive experience generating.
Basic to intermediate knowledge of MS Office Suite (Outlook, Word, PowerPoint and Excel).
Maintain focus in a high volume, high engagement environment while achieving assigned goals and tasks.
Lead, engage and adapt in high or low attendance events.
Accountable, dependable and collaborative with all levels of internal leadership.

Requirements

Must be at minimum 18 years of age or older.
Must have a valid, unrestricted class 5 driver’s license.
Must have a clean driver’s abstract.
Must have or be able to produce a clean Criminal Record’s Check.
Must have or be able to obtain an AGLC Registered Gaming Worker’s License.
Must have or be able to obtain the following licenses or permits:
Deal Us In- Phase 1
ProServe
Anti-Money Laundering (AML)
Lotto Learn
Must be available on a flexible basis, which includes day, evenings, overnight, weekends and holidays.

Work Conditions and Physical Requirements

Frequent Walk/stand - Must be able to walk/stand throughout much of the shift throughout all outlets of the Casino and third-party venues (as required).

Frequent Talk/hear - Must be able to detect, determine, identify, observe, inspect, collect and professionally communicate information, and assess- in relaxed or high volume/high pressure environments. This positions frequently communicates with guests and employees throughout the entirety of the shift and requires attention to detail and other cognition.

Frequent Fine Motor Skills- Repetitive use of hands and fine tactile motor skills.

Occasional kneeling, pushing, and pulling.

Occasional ascending or descending ladders, stairs, and ramps. May require increased frequency at third party venues.

Occasional lifting and carrying up to 25 lbs.

Frequently works in an indoor, fast-paced environment. May require work outdoors/outside dependent on scheduled promotional events or third-party venues.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

Dental care
Discounted or free food
Employee assistance program
Life insurance
On-site parking
RRSP match

Application question(s):

This is a full time position. Are you able to work 4pm-12am include weekends? Please confirm and thank you.
Do you have any work experience in account management or related roles? Please briefly describe your experience here, including the industry and length of experience. Thank you.

Experience:

Casino working: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

gaming manager jobs in calgary ab

VIP HOST - Casino Slot Ambassador

Director of Player Development

Games Manager

Test Engineer

Assistant Cannabis Manager

Cannabis Store Manager

Liquor Store Clerk Cashier (Quarry Park)

Houseman

Floor Supervisor / Experienced Floor Supervisor

F&B Supervisor

Bartender

Deli Utility Clerk (Deer Valley)

Food and Beverage Supervisor

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