Calgary Ab It customer support i – service desk Jobs – 55 Openings This Week

IT Service Desk Analyst Level II
Lux Windows and Glass Ltd —Calgary, AB
- Full-time
- Azure
- Customer service
- Windows
- Dental care
- Life insurance
Quick apply
23h
IT Customer Support I – Service Desk
Alberta Health Services —Calgary, AB
- $29.23–$35.71 an hour
- Weekends as needed
- Customer service
- Communication skills
3d
Level 3 IT Service Technician
ABM Integrated Solutions —Calgary, AB
- From $90,000 a year
- Full-time
- Computer Science
- Windows
- Travel
- Wellness program
- Mileage reimbursement
Quick apply
Retail Warehouse Supervisor
Savers/Value Village —Calgary, AB
- Full-time
- Forklift
- Microsoft Office
- High school diploma or GED
- Paid time off
Quick apply
Insurance Representative
Maple Bay Financial Corp. —Calgary, AB
- $50,000–$150,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Wellness program
Quick apply
Branch Warehouseperson
GENTEK BUILDING PRODUCTS LTD —Calgary, AB
- $21–$23 an hour
- Full-time
- Customer service
- High school diploma or GED
Quick apply
District Administrative Specialist
Westburne —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Dental care
- Paid time off
Quick apply
2d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Calgary, AB
- Customer service
- Windows
- Communication skills
Infrastructure - Help Desk Technician
PBS Systems —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
2d
IT Operations - Specialist
Calgary Co-Op —Calgary, AB
- Weekends as needed
- Microsoft Access
- Customer service
- Bachelor's
Technical Support Operator
Cold Bore Technology Inc. —Calgary, AB
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Computer networking
- Wellness program
- Disability insurance
Quick apply
Global Service Desk Team Lead
Long View Systems —Calgary, AB
- $60,000–$79,847 a year
- Hybrid work
- Organizational skills
Service Desk Technician
ARC Business Solutions —Calgary, AB
- Overtime
- Azure
- Heavy lifting
- Customer service
Quick apply
Analyst, Digital Workplace
Alberta Energy Regulator —Calgary, AB
- $80,325–$94,500 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Analysis skills
Customer Success & Operations Lead
ABM Integrated Solutions —Calgary, AB
- From $65,000 a year
- Full-time
- Presentation skills
- Bachelor's
- Computer networking
- Wellness program
- Disability insurance
Quick apply
Systems Administrator 1
City of Calgary —Calgary, AB
- $41.49–$55.51 an hour
- Temporary
- Computer science
- Computer Science
- Customer service
13d
Office Operations Coordinator
FirstService Residential —Calgary, AB
- $45,000–$55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Junior POS Technical Analyst
Iconic POS —Calgary, AB
- $20–$22 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Control Centre Operator Trainee (PLT/PSE)
Enmax —Calgary, AB
- $70.27 an hour
- 12 hour shift
- Customer service
- Construction experience
6d
Administrative Assistant
BTY CONSULTANCY GROUP INC —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply

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it customer support i – service desk jobs near calgary ab

IT Service Desk Analyst Level II

Lux Windows and Glass Ltd -
Calgary, AB

Quick apply

Job details

Full-time
23 hours ago

Qualifications

ITIL Certification
Azure
Operating systems
Customer service
DEC
Windows
Microsoft Office
Computer networking
College diploma
Cybersecurity
Associate's degree
CompTIA A+
Intune
VPN

Full job description

Lux Windows and Glass Ltd. was founded in 1969 with just five employees in a small shop in Calgary. Today, we operate out of a 105,000 sq. ft. state-of-the-art manufacturing facility and employ more than 300 engineers, installers, craftsmen, carpenters, and sales professionals.

As a family-owned business, our success has always been built on care, attention to detail, and an unwavering commitment to customer satisfaction - values that continue to guide everything we do.

Position Summary

You are a customer service and technical troubleshooting star!

We are looking for someone with excellent customer service skills to join our IT Service Desk team. Your primary role is to support users and resolve technical issues across the company. This covers a wide range of IT service tickets requiring both remote support and desk-side support expertise. As a mid-sized company, you will have exposure to many different technologies and opportunities to apply your skills beyond a typical IT Service Desk role. This is a perfect opportunity for someone looking to get rapid experience and wanting to grow into the next level of their IT career.

Responsibilities

Deliver exceptional customer experiences to end users through active listening, problem-solving, root cause identification, timely service delivery, and follow-up.
Prioritize issues based on severity and immediacy, communicating, and collaborating with team members to proactively solve problems and escalating issues as required.
Provide technical support for hardware and software issues to employees at all levels of the organization including onsite staff and field staff.
Diagnose hardware and software issues with a focus on root cause analysis. Document findings when appropriate and formulate the root cause fix to avoid similar issues from recurring.
Resolve technical issues via phone, email, remote tools or in-person & deskside support.
Provision and maintain IT Equipment including setup and tracking of hardware & software.
Configure, maintain and update existing and new user profiles.
Document relevant procedures and processes related to IT Service Desk, cloud administration, and cybersecurity administration.
Stay current with emerging trends and technologies related to IT support, cloud computing, and cybersecurity.

Qualification and Skills

Min 2-year diploma in a computer-related field that included practical hands-on experience.
Maintain relevant industry certifications or be actively working towards them (Examples: A+, Microsoft certifications, Cisco, ITIL, etc.).
2–4 years of experience in an IT Service Desk & Desk-side Support environment.
Ability to easily prioritize email requests, phone calls, and walk-ins and comfortable using IT service desk ticketing systems.
Comfortable managing standard tier-2 escalations and escalating complex issues in a timely fashion.
Proven problem solver and options generator.
2–4 years of experience installing, configuring, and troubleshooting hardware and software, with networking and virtualization fundamentals considered a strong asset.
2–4 years of working experience with one or more of the following:
Office 365 and Azure services, Windows 11
Mobile phones and telephone support
Systems and applications designed for Microsoft OS, Intune, tools, and utilities.
Patching, software distribution, and security baseline support.
Service desk systems for monitoring, ticketing, and asset tracking.
You love working on a team and helping teams accelerate forward with technology.
You have a great personality and are ready for an opportunity to take on more responsibility and work independently.
You have excellent customer service skills and are technically curious and solutions-focused.
You possess strong troubleshooting skills and enjoy wearing multiple hats across a variety of technologies. You are creative, consider multiple options, and are open to new ideas.

Why Work for Lux Windows and Glass?

Established & Respected Company – Over 50 years of industry leadership and innovation
Family-Owned Culture – A supportive, respectful workplace where employees are valued
Valuable Experience – Gain hands-on experience with a leading manufacturer and trusted brand
Work-Life Balance – We support professional and personal well-being
Competitive Compensation – Competitive wages, RRSP program, and comprehensive health and dental benefits
Collaborative Team – Work alongside experienced professionals across multiple disciplines

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking
RRSP match

Application question(s):

This role is fully onsite and requires hands-on IT support on a manufacturing shop floor (including physically troubleshooting hardware). Are you comfortable performing this type of work daily?
Are you able and willing to work onsite full-time in a hands-on IT support role?
This role is primarily hands-on IT support with some exposure to infrastructure (not a primarily infrastructure or cloud engineering role). Does this align with your experience and interests?

Education:

DCS / DEC (preferred)

Experience:

IT Service Desk Support: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

it customer support i – service desk jobs in calgary ab

IT Service Desk Analyst Level II

IT Customer Support I – Service Desk

Level 3 IT Service Technician

Retail Warehouse Supervisor

Insurance Representative

Branch Warehouseperson

District Administrative Specialist

Desktop Support Engineer (Dispatch /Part-Time)

Infrastructure - Help Desk Technician

IT Operations - Specialist

Technical Support Operator

Global Service Desk Team Lead

Service Desk Technician

Analyst, Digital Workplace

Customer Success & Operations Lead

Systems Administrator 1

Office Operations Coordinator

Junior POS Technical Analyst

Control Centre Operator Trainee (PLT/PSE)

Administrative Assistant

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