Calgary Ab It service manager Jobs – 10 Openings This Week

Manager, IT Platforms & Service Delivery
Inter Pipeline Ltd —Calgary, AB
- Full-time
- Computer Science
- Engineering
- Bachelor's
Quick apply
3d
Manager, IT Service Delivery
Hopewell Residential —Calgary, AB
- Salesforce
- ERP systems
- Continuous improvement
IT Implementation & Quality Manager - Corporate Services
Graham —Calgary, AB
- Computer Science
- Engineering
- Bachelor's
Quick apply
Senior Manager - IT Audit, Technology Risk Services
KPMG —Calgary, AB
- Full-time
- Oracle
- PMP
- Research
SALES LEAD - PART TIME - CALL IT SPRING
Cis Market Mall —Calgary, AB
- Part-time
- Customer service
- High school diploma or GED
- Training & development
- Paid time off
2d
Manager - IT Audit, Technology Risk Services
KPMG —Calgary, AB
- Full-time
- PMP
- Research
- Bachelor's
CCaaS Tech Lead - Amazon Connect
Accenture —Calgary, AB
- $108,800–$220,400 a year
- Full-time
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ServiceNow Lead CSM
JP Techno Park —Calgary, AB
- $60–$65 an hour
- Contract
- Azure
- Software troubleshooting
- Windows
Quick apply
2d
Enterprise Services - Enterprise Technical Team Lead
F12.net —Calgary, AB
- Full-time
- Remote
- Maintenance
- Travel
- Mentoring
- Disability insurance
- Dental care
Quick apply
3d
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- $60,000–$80,000 a year
- Full-time
- Remote
- Data analysis skills
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- Human resources
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- Paid time off

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it service manager jobs near calgary ab

Manager, IT Platforms & Service Delivery

Inter Pipeline Ltd -
Calgary, AB

Quick apply

Job details

Full-time
3 days ago

Qualifications

Succession planning
Energy and utilities experience
ITIL Certification
Cloud infrastructure
Computer Science
Operations management
Supplier management experience
Coaching
Engineering
Disaster recovery planning
SOX
Network infrastructure
Quality improvement leadership
Bachelor's
Stakeholder coordination
Team management
Vendor relationship management
Contracts
ServiceNow
Training & development
Financial management
Cybersecurity
Business
Communication skills
Negotiation
Stakeholder relationship building
Business process improvement
Identity & access management
Analytics
Stakeholder management
Information Technology

Full job description

At Inter Pipeline, we are building a team of innovators and problem solvers with diverse backgrounds and skill sets. We cultivate opportunities to get to know each other better and collaborate more effectively. In every part of our organization, you will find people with a sense of purpose and a shared ethos - motivated, engaged, exploring new ideas and pushing for continuous improvements in everything we do. We believe teamwork is core to our success, and in that spirit you will work closely with leaders and team members. This is a great opportunity to amplify your purpose and contribute to meaningful, challenging work at the forefront of the energy sector.

Bring your passion, your ideas, and let's do this.

Description

Inter Pipeline is seeking an experienced and results-oriented technology leader to oversee the delivery and operation of our enterprise technology platforms and IT services. Located out of our Calgary office and reporting to the Director, Information Technology, this role is responsible for ensuring our network, cloud platforms, infrastructure, workplace technology, collaboration services, audio visual services, service desk, and related technology services operate reliably, securely, and cost-effectively.

Operating within a blended delivery model that includes internal employees, consultants, and managed service providers, the successful candidate will focus on improving service quality, strengthening operational reliability, driving automation, optimizing technology costs, and ensuring service providers deliver exceptional value. This role will play a critical part in enhancing the technology experience for employees while maintaining a strong focus on operational excellence, business alignment, and continuous improvement.

Key Activities and Responsibilities

Lead the delivery and operation of enterprise network, cloud, infrastructure, workplace technology, collaboration, audio visual, service desk, and disaster recovery services.
Establish service standards, performance metrics, and operational processes that ensure reliable, secure, and cost-effective technology delivery.
Lead the governance and performance management of managed service providers, including service reviews, escalations, contract renewals, commercial negotiations, and continuous improvement initiatives.
Drive operational excellence by improving service quality, reducing recurring issues, simplifying processes, and strengthening operational discipline.
Lead the evolution of IT service management practices and maximize the value of the organization's ServiceNow platform through workflow automation, process standardization, self-service capabilities, service analytics, and continuous improvement.
Identify and implement automation opportunities that reduce manual effort, improve consistency, accelerate service delivery, and create capacity for higher-value work.
Lead cloud, infrastructure, and operational cost optimization initiatives while balancing service quality and operational risk.
Support the implementation of cybersecurity controls, identity management practices, compliance requirements, and disaster recovery capabilities across technology platforms.
Lead, coach, and develop a blended team of employees, consultants, and service providers while fostering a culture of accountability, ownership, service excellence, continuous improvement, and employee development. Establish meaningful development plans, succession strategies, and growth opportunities that strengthen both leadership capability and technical expertise across the organization.

Education, Skills and Experience

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline. Equivalent experience will be considered.
Minimum 8-10 years of progressive experience leading enterprise technology operations, infrastructure, platform services, or IT service delivery functions.
Demonstrated experience managing outsourced service delivery models, managed service providers, and technology vendor relationships.
Proven experience improving operational reliability, service quality, employee experience, and cost performance through measurable improvement initiatives.
Strong understanding of enterprise networking, cloud platforms, infrastructure services, workplace technology, end-user computing, and IT service management practices.
Demonstrated experience leveraging automation, workflow technologies, and IT service management platforms to improve service quality, operational efficiency, and employee experience.
Experience implementing or optimizing enterprise IT service management platforms, preferably ServiceNow, including workflow automation, service catalog, self-service, reporting, and process improvement capabilities.
Knowledge of identity and access management, privileged access management, Zero Trust principles, remote access technologies, and operational cybersecurity controls.
Experience working in regulated environments with governance, audit, and compliance requirements, including SOX controls.
Familiarity with Microsoft cloud and security technologies, Cisco networking technologies, and enterprise service management platforms.
Proven ability to develop employees, build high-performing teams, and create a culture of accountability, growth, continuous improvement, and service excellence.
Strong leadership, communication, stakeholder management, vendor management, and financial management skills.

Preferred Qualifications:

Experience in energy, utilities, manufacturing, or other asset-intensive industries.
ITIL certification or demonstrated application of IT service management best practices.
Experience leading cloud modernization, service transformation, automation, or cost optimization initiatives.
Relevant certifications in cloud platforms, networking, cybersecurity, service management, or project management.

Hours

Monday – Friday, 40 hour per week

Inter Pipeline recognizes the importance of properly rewarding our employees by offering attractive employee benefits. Please visit our “working with us” page to learn about the compensation and benefits offerings Working Here | Inter Pipeline

As this position is identified as security sensitive, employment of a final candidate will be conditional upon completion of a criminal background check assessment with satisfactory results.

While diversity is a fact, inclusion is the act of recognizing the value of our differences and leveraging them for the betterment of our organization. At Inter Pipeline, we are dedicated to building an inclusive and equitable workplace that values, represents, and supports the communities in which we work. We are committed to maintaining a respectful workplace and we are building a culture that supports the diverse needs of our employees. We welcome applications from all individuals including those who are Indigenous, racialized, of varied abilities and ethnicities, members of gender and sexually diverse communities, as well as with any other dimension of diversity.

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Refine Your Search

it service manager jobs in calgary ab

Manager, IT Platforms & Service Delivery

Manager, IT Service Delivery

IT Implementation & Quality Manager - Corporate Services

Senior Manager - IT Audit, Technology Risk Services

SALES LEAD - PART TIME - CALL IT SPRING

Manager - IT Audit, Technology Risk Services

CCaaS Tech Lead - Amazon Connect

ServiceNow Lead CSM

Enterprise Services - Enterprise Technical Team Lead

Technical Support Supervisor - Automotive

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