Calgary Ab Program leader Jobs – 2135 Openings This Week

Director Insurance Sales and Service
Optiom Inc —Calgary, AB
- $100,000–$120,000 a year
- Full-time
- Hybrid work
- Sales
- Team management
- No university degree
- Disability insurance
- Dental care
2d
Grounds and Equipment Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- $44,386.35–$124,998.71 a year
- Weekends as needed
- Bar
- Hotel
- Continuous improvement
- Wellness program
- Mileage reimbursement
14d
Senior Project Engineer
AMGAS Services Inc —Rocky View Municipal District, AB
- Full-time
- AutoCAD
- Microsoft Excel
- Engineering
- Disability insurance
- Dental care
Quick apply
Experienced Utility Locator
Canadian Locators Inc —South Calgary, AB
- $19–$24 an hour
- Temporary
- CPR Certification
- Databases
- First Aid Certification
- Wellness program
- Disability insurance
Quick apply
Heavy Equipment Maintenance Superintendent (Fort Hills)
North American Construction Group Inc. —Alberta
- 12 hour shift
- Supervising experience
- Accounting
- Human resources
- Tuition reimbursement
- Vision care
Maintenance Supervisor
North American Services Inc. —Alberta
- 12 hour shift
- Supervising experience
- Organizational skills
- Leadership
Next Gen Women in Energy: Career Discovery Day
Gibson Energy —Calgary, AB
- Engineering
- Bachelor's
- Communication skills
Hearing Aid Specialist or Audiologist
Amplifon —Calgary, AB
- $80,000–$110,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Designated paid holidays
- Dental care
Quick apply
Journeyman Commercial Plumbing Field Supervisor
Arctic Air Mechanical —Calgary, AB
- $53–$58 an hour
- Full-time
- Basic math
- Maintenance
- English
- Wellness program
- Dental care
Quick apply
Construction Superintendent
Wii Projects Inc. —Calgary, AB
- $90,313–$95,408 a year
- Full-time
- Carpentry
- English
- Team management
- Dental care
- Vision care
Quick apply
12d
Guest Experience Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- Full-time
- Microsoft Office
- Hotel
- Continuous improvement
- Store discount
- Wellness program
14d
Emergency and Contents Manager
First General Services Calgary —Calgary, AB
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Survey Party Chief
Onsite3D Ltd. —Calgary, AB
- $45–$50 an hour
- Overtime
- First Aid Certification
- Mentoring
- Communication skills
Quick apply
Crew Foreman - Pipe Fabrication
Alstar Group —Calgary, AB
- Full-time
- First Aid Certification
- Communication skills
- Teaching
- Dental care
- Vision care
Quick apply
Journeyman/woman Plumber
Humming Bee Inc. —Calgary, AB
- $38–$44 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Maintenance
- Dental care
- Vision care
Quick apply
Decorator Operator - Attention PRESSMEN!
Crown Holdings —Calgary, AB
- From $35.50 an hour
- 12 hour shift
- Heavy lifting
- Forklift
- High school diploma or GED
- Dental care
- Tuition reimbursement
Outdoor Services Attendant
The Glencoe Golf and Country Club —Calgary, AB
- Part-time
- CPR Certification
- Maintenance
- First Aid Certification
Superintendent - CANA Services Ltd.
CANA Group of Companies —Calgary, AB
- Full-time
- Contracts
- Budgeting
- In-person
Quick apply
7d
Journeyman Automotive Technician (Northland Kia)
Northland Kia —Calgary, AB
- From $41 an hour
- Full-time
- Customer service
- Maintenance
- In-person
- Store discount
- Disability insurance
Quick apply
2d
Senior Machinist
Varigate Manufacturing Solutions Inc. —Calgary, AB
- $35–$48 an hour
- Full-time
- Maintenance
- Supervising experience
- Team management
Quick apply

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Director Insurance Sales and Service

Optiom Inc
Calgary, AB

Apply Now

Job details

Permanent | Full-time
$100,000–$120,000 a year
2 days ago

Qualifications

Telephony
Staffing and workforce management systems
Operations management
Avaya
Sales
Call center experience
Coaching
Post-secondary education
Team management
Customer service orientation
Financial services
Business
Leadership

Full job description

At Optiom, service isn't a department — it's the moment our promise becomes real for the people who count on us. We're looking for a Director, Service Delivery to bring single, accountable leadership to the teams who deliver on that promise every day: Client Care, Partner Support, and our Inside Sales / Insurance Advisor team.

Level 2 Insurance license is required and previous insurance experience are requred.

This role reports to our VP, Operations. You'll be the leader accountable for running these functions as one metrics-governed service delivery operation: average time to answer, abandon rate, average call length, and outcomes tracked and actively managed, not just observed after the fact. At the same time, you'll be building and scaling a producing Inside Sales / Insurance Advisor team, with the coaching infrastructure to grow it responsibly.

If you manage by the numbers and by the relationship — comfortable in a scorecard one minute and coaching a front-line leader the next — we want to talk to you.

You Bring

Level 2 Insurance license
8+ years of progressive leadership experience in contact centre, service delivery, or insurance/brokerage operations, including direct accountability for call centre KPIs (average time to answer, abandon rate, average call length, first-contact resolution, or equivalent)
Experience leading multiple functions or teams concurrently (10+ direct/indirect reports), with accountability for service quality and performance outcomes
Experience leading or scaling an inside sales, insurance advisor, or other producing sales team: this is a distinct piece of the mandate alongside service leadership
Direct or adjacent experience in P&C insurance, brokerage, MGA, insurance contact centres
Post-secondary education in business, insurance, or a related field — or equivalent demonstrable experience

Bonus Points For

Experience with contact centre workforce management or telephony platforms (e.g., NICE, Genesys, Five9, Talkdesk)
Experience in a dealer-distribution, embedded-finance, or extended warranty / vehicle service contract model
CIP/FCIP designation, or an active general insurance licence (Level 1/2, CAIB)
Experience in a premium financing, collections, or fintech-adjacent service environment

Who We Are

Optiom Inc. is a Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada, specializing in specialty insurance products distributed exclusively through a national network of broker and dealer partners. We operate with the energy of a specialty MGA, backed by the resources and credibility of one of Canada's largest and most trusted insurers.

What We Offer

Competitive base salary plus performance bonus, commensurate with experience. Comprehensive group benefits (medical, dental, vision, EAP), vacation increasing with tenure, and employer-supported licensing and professional development.

Optiom is committed to building a diverse and inclusive team, and accommodations are available on request at any stage of the recruitment process. As disclosed in this posting, Optiom uses AI tools to assist with initial screening; all final hiring decisions are made by our human hiring team.

Qualified candidates are invited to apply in confidence through LinkedIn, or to reach out directly to

David Dial, VP Corporate Services, Optiom Inc.

We thank all applicants for their interest; only those sele

Pay: $100,000.00-$120,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Work Location: Hybrid remote in Calgary, AB T2P 3H6

Apply Now

Refine Your Search

program leader jobs in calgary ab

Director Insurance Sales and Service

Grounds and Equipment Manager - Based in Lake Louise

Senior Project Engineer

Experienced Utility Locator

Heavy Equipment Maintenance Superintendent (Fort Hills)

Maintenance Supervisor

Next Gen Women in Energy: Career Discovery Day

Hearing Aid Specialist or Audiologist

Journeyman Commercial Plumbing Field Supervisor

Construction Superintendent

Guest Experience Manager - Based in Lake Louise

Emergency and Contents Manager

Survey Party Chief

Crew Foreman - Pipe Fabrication

Journeyman/woman Plumber

Decorator Operator - Attention PRESSMEN!

Outdoor Services Attendant

Superintendent - CANA Services Ltd.

Journeyman Automotive Technician (Northland Kia)

Senior Machinist

I want to receive the latest job alerts for program leader in calgary ab

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