Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.
EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.
Our Calgary, Alberta location is seeking an experienced Ramp Operations Supervisor to support our diverse operations. This is a full-time position. Successful candidates must be available to work the following days and shift:
- Monday through Friday
- Dayshift, with some flexibility required as needed
Description:
The Ramp Operations Supervisor is responsible for overseeing, developing, administering, coordinating, and implementing the Ramp Agent programs within one or more divisions and/or departments. The Ramp Operations Supervisor is also responsible for ensuring all Ramp Agents work safely and follow proper procedures.
Responsibilities:
- Ensure adherence of corporate, departmental, and OH&S policies and procedures inclusive of FHA’s, FLRA’s, and Toolbox Meetings.
- Train ramp staff on Airline operational requirements for the aircraft.
- Ensure KPI’s and monthly safety and service levels are met.
- Lead and run staff members accordingly through Airlines training network.
- Establish and lead a high-performance ground handling team to meet and exceed customer satisfaction.
- Plan, design and perform ramp services according to the standards set by Executive Flight Centre, including loading/unloading, marshalling, and chocking aircraft, grooming aircraft including lavatory and potable water servicing as required.
- Perform audits on handling, safety and security as required and involvement in implementation regarding aircraft handling.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Plan and prioritize work for self and staff.
- Communicate changes in policy, procedures, products, services, or any other alterations that affect delivery of customer care.
- Determine required supplies and equipment for ramp operations.
- Troubleshoot issues within the ground handling process.
- Ensure correct baggage loading information is given to each aircraft, including any ballast concerns.
- Operate all ground service equipment as required.
- Monitor staff attendance and performance and report issues daily to General Manager.
- Provide positive and constructive feedback to staff members in a professional and courteous manner.
- Effectively schedule manpower for assigned department.
- Complete time-sheet approvals on a daily or weekly basis.
- On-call duties as required.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.
Qualifications and Experience:
- A certificate or diploma in a related field is an asset.
- Experience in an aviation operational role preferred.
- Minimum 3 years of experience in a team lead or supervisory position.
- Minimum 5 years of experience working below the wing, widebody handling would be considered an asset.
- Class 5 driver’s license is required.
- Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
- Obtain and maintain a restricted operator’s certificate (radio license) within 60 days of employment.
- First Aid and CPR would be an asset.
- Able to effectively communicate both verbally and in writing.
- Able to work in inclement weather, overtime, and extended shifts as required.
- Able to lift or move up to 60 lbs as required.
- Highly motivated and able to work with minimal or no supervision.
- Must have basic mathematics, trouble shooting skills and excellent attention to detail.
- Strong customer service skills with the ability to deal with people sensitively, tactfully, diplomatically, and professionally always.
- Able to analyse and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
- A strong work ethic and positive team attitude.
- Proficiency with MS Suite including Word, Excel and Outlook is required.
- Able to work well under pressure and respond quickly in a dynamic and changing environment.
- Able to multi-task and establish priorities.
- Able to work collaboratively as a productive member of the EFC Team.
What can EFC Offer?
- Competitive compensation.
- A fun and exciting working environment.
- A job that keeps you active and engaged with a strong focus on safety, employee health, and wellness.
- An incredible work environment focused on hard work, fun and celebrating our successes.
- A workplace that supports Environmental, Social, and Governance (ESG) values, including environmental stewardship, inclusive hiring practices, and transparent governance.
- Career development and advancement opportunities across our national aviation platform, with roles available in cargo, fuel operations, airports, aerodromes, administration, sales, accounting, human resources, safety, and training.
Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.
We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.
INDALL
