Job Type: Permanent
Work Model: Hybrid
Reference code: 133624
Primary Location: Calgary, AB
All Available Locations: Calgary, AB; Edmonton, AB; Regina, SK; Saskatoon, SK; Vancouver, BC; Victoria, BC; Winnipeg, MB
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
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Have many careers in one Firm.
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Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
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Learn from deep subject matter experts through mentoring and on the job coaching
Strategic Responsibilities
Serve as an active member of the ESS leadership team, contributing to overall direction, decision-making, and organizational success while modeling firm values and leadership behaviours.- Contribute to and execute the ESS annual business plan, aligning regional priorities across British Columbia, Alberta, Saskatchewan, and Manitoba with broader organizational goals.
- Lead the implementation of service innovation initiatives that strengthen ESS capabilities, improve efficiency, and enhance the overall support experience of the scope of services.
- Provide leadership to managers and teams to deliver consistent, high-quality customer service and operational excellence.
- Translate strategy into execution by connecting enterprise priorities with day-to-day activities across ESS, enabling areas, and service lines.
- Monitor and evaluate the effectiveness of business solutions and service delivery against established ESS metrics and performance indicators.
Day-to-Day Operations
Implement effective administrative processes and procedures that enable leadership to focus on market, quality, talent, and financial priorities.- Identify opportunities for efficiencies and cost savings and lead the adoption of innovative ways of working to improve outcomes.
- Review, assess, and prioritize daily operations to ensure alignment with CBS and ESS objectives.
- Lead, coach, and inspire ESS professionals to perform at their highest potential while maintaining accountability for results and service excellence.
- Oversee regional talent acquisition and talent management in collaboration with the National Resource Manager.
- Build team capability through formal learning, on-the-job coaching, and clear, consistent communication.
- Develop and maintain strong internal and external networks to support collaboration, knowledge sharing, and continuous improvement.
- Foster an inclusive team culture that recognizes individual and team contributions, strengthens engagement, and supports retention of top talent.
The Senior Manager, Executive Support Services (ESS) – West Region provides strategic and operational leadership for executive support services across the West Region (British Colombia, Alberta, Saskatchewan and Winnipeg). As part of Central Business Services (CBS) and specifically the ESS leadership team, this role helps shape and execute regional and national priorities, drives service excellence, and ensures the delivery of high-quality administrative support.
The Senior Manager is accountable for leading people, processes, and performance to support business objectives, enhance the client experience, and foster a collaborative, inclusive, and high-performing team culture.
You are someone with these required skills, experience & qualifications:
Undergraduate degree in Business Administration, Human Resources, or a related field.- 3–5 years of management experience, preferably within a professional services environment.
- Proven experience leading managers and teams, with a future-focused and solution-oriented leadership approach.
- Demonstrated ability to build strong stakeholder relationships and navigate conflict through collaboration and sound judgment.
- Strong change leadership skills with the ability to influence, guide, and role model through periods of transformation.
- Well-developed business acumen, negotiation skills, and decision-making capabilities.
- Excellent written and verbal communication skills.
- Ability to travel as required.
The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
