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Veterinary Receptionist, Client Care, District Animal Hospital

VCA Animal Hospitals -
Calgary, AB

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Job details

Full-time
9 days ago

Qualifications

Hospitality
Phlebotomy
Customer appointment booking
Patient assessment
Radiology
No experience needed
Client services
Customer service orientation
Front desk
Cleaning
Multi-line phone systems
Outbound calling
Managing patient records
Client interaction

Full job description

Location Calgary, Alberta, Canada Category Hospital Support Roles Job Id R-252883 Job Type Full time

Veterinary Receptionist, Client Care

Location: Calgary, AB

District Animal Hospital is currently welcoming a full-time Veterinary Receptionist, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.

Create a warm and welcoming environment for our patients and pet parents
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Previous customer service or front desk experience in hospitality or retail is an asset!
No experience with animals, no problem, so long as you love pets!

What We Can Offer You

Registered Veterinary Technologist or eligible to register
Perform clinical procedures: venipuncture, Catheter placement, radiology, surgical prep, anesthesia monitoring and patient assessment
Willing to enhance technical skills; anesthesia, mechanical ventilators
Ability to thrive in a steady and often fast-paced environment
Exceptional interpersonal skills in working with your colleagues and pet parents
Proven ability to keep accurate patient records
Strong ability to problem-solve and adjust priorities as necessary

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

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surgical processing jobs in calgary ab

Veterinary Receptionist, Client Care, District Animal Hospital

UAV Flight Controls Engineer (ArduPilot)

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I want to receive the latest job alerts for surgical processing in calgary ab

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Veterinary Receptionist, Client Care

Location: Calgary, AB

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