At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment to the people who rely on us.
- Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
- The Willett in Paris – Home to our urgent care centre and transitional care services, supporting patients through every step of their healthcare journey.
With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a Healthy Future for our patients, our people, and our community. Our culture is shaped by our core values and pillars:
Core Values: Be Bold and Courageous | Commit to Excellence | Champion Equity | Be Trustworthy
Four Pillars: Patient-First | People-Centred | Partnership-Based | Progress-Focused
These values reflect who we are, what we stand for, and how we work together to have influence. Join us in shaping the future of healthcare—right here at BCHS.
Why Choose BCHS?
- Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
- Flexible Scheduling – Within a standard work week
- Career Growth – Internal job postings, mentorship programs, and leadership development.
- Predictable Work Locations – Stability and consistency in your work environment.
- Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
- Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
- Commitment to Safety – Comprehensive safety programs for all
- Competitive Compensation and Benefits –– Salaries and benefits designed to align with industry standards, reinforcing our commitment to attracting and retaining top talent. Excellent Pension Plan.
- Diversity & Inclusion – We are actively working to diversify our teams and remove systemic barriers in hiring, retention, and advancement. We track and report on our progress because representation matters. We regularly review our benefits, policies, and programs through an equity lens to meet the needs of our diverse teams. Provide accommodations for religious practices and use trauma-informed policies that support mental wellbeing.
- Recognition & Rewards – Employee appreciation programs and professional recognition opportunities and Corporate Committee
- Community Impact – Make a real difference in patient care and public health every day.
- Choose Civility – Where every interaction matters. Civility and respect shape our workplace, as individuals treat one another—and the communities we serve with dignity, empathy, and cultural awareness. We foster a culture of civility by raising awareness, setting clear expectations, and continually reviewing our policies and practices to ensure respect is at the core of everything we do.
Position Summary
Reporting to the Clinical Manager, Access & Flow, Staff Scheduling, DCP, H2H, you will be responsible to ensuring that clients receive appropriate and timely access to and transitions across the continuum of care. In collaboration with patients and their families, internal and external partners, and within a Home First approach, the Navigator will work as part of an interprofessional team to ensure a coordinated, efficient and integrated approach to care delivery and transition back to the community.
Primary Responsibilities
- Ensures safe and effective patient transitions (input, throughput and output) across the continuum of care
- Promotes quality patient outcomes by facilitating effective processes of care and utilization of resources
- Proactively identifies and addresses barriers to client transitions across the continuum of care
- Leads engagement of patients, families, members of the interprofessional team, leadership and community partners in identifying strategies and action plans to remove barriers to transitions of care
- Applies and models health literacy principles (i.e. Teach-Back)
- Applies and models behaviour-based coaching methods
- In collaboration with teams, effectively manages Bedflow Utilization tools to ensure timely patient transitions
- Maintains an in-depth knowledge of internal and external resources and services to support client transitions to appropriate settings for care
- Maintains an in-depth knowledge of Long Term Care (LTC), Community Care Access Centre (CCAC) and Alternate Level of Care (ALC) legislation and processes
- Facilitate, lead and participate in appropriate client transition processes (action rounds, case conferences)
- Enhance interdepartmental, inter-hospital and interdisciplinary collaboration, communication and problem solving
- Develop primary and secondary specialization to support transitions with populations of interest and health systems
Mandatory Qualifications
- Registered Nurse in good standing with the CNO
- 3-5 years clinical experience in a healthcare setting
- 2 years min experience in navigation
- Knowledge of community partners and resources
- Experience in Geriatrics an asset
- Able to work 12-hour shifts, weekends and holidays
- Experience using Bedflow Utilization Tools, PICIS, Meditech, MS Office, Excel
- Effective interpersonal skills combined with the ability to work in collaboration with all members of the healthcare team, both internally and externally, across the continuum of care
- Flexibility and adaptability to change is essential
- Demonstrated ability to facilitate change and continuous improvement processes
- Excellent organizational, planning and time management skills
Our Commitment to Equity, Diversity, and Inclusion
BCHS is committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve. We welcome people from all walks of life, including people of all genders, sexual orientations, racial and ethnic backgrounds, Indigenous identities, abilities, and lived experiences. Inclusion is part of how we deliver better care
We are dedicated to removing barriers and providing accommodations at every stage of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please inform us when contacted, and we will work with you to meet your needs.
Ready to Make a Difference?
If you are passionate about healthcare and looking for a supportive and dynamic work environment, we would love to hear from you! Apply today and join BCHS in delivering exceptional care with compassion and integrity.
AI Use in Hiring
Brant Community Healthcare System does not use artificial intelligence (AI), automated tools, or algorithms to screen, assess, or rank candidates during the hiring process; all applications are reviewed by our recruitment team.
