Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.
Front Desk Person Role Overview
The Front Desk person is a strong sales driver, profit focused and people oriented.
This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.
Responsibilities
The Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service.
The Front Desk Person’s responsibility will include but not limited to the following:
1. Owner Management
a. Fee processing – performing occasional collection calls and processing bi-annual fee payments for owners
b. Manage internal maintenance job system including logging new jobs, billing owners, and daily follow ups with maintenance team so owner can be updated of progress.
c. Collect yearly agreements and proof of insurance from owners
1. Rental management
a. Streamline interdepartmental communication between housekeeping team, front desk team, and maintenance team to ensure all cottages are ready for check in before designated time and then cleaned directly upon guest check out.
b. Perform guest check in and check outs with exceptional customer service and clarity
2. Concessions
a. Sale of pontoon boat cruises, fishing boats, bike rental, food/drink items or merchandise to owners, contractors and vacation guests
3. Property
a. Welcome Centre Cleaning – Entrance, interior, washrooms, signage
b. Incident Report management
c. Perform all opening and closing duties of welcome centre
d. Help to run owner and rental guest special events
4. Administration
a. Phones – answer calls, check messages, answer requests, record messages for other employees
b. Monitor resort emails and draft communications to owners when needed
c. Train and mentor new staff
d. Ensure all visitors report to Welcome Centre and sign in and out
Housekeeping Attendant Role Overview
The Housekeeper ensures a smooth and successful vacation rental guest and recreational cottage owner experience and a strong guest satisfaction record. The Housekeeping attendants provide for the comfort of guests in the resort by ensuring that guest rooms and public areas are clean and properly presented. They ensure security of guest rooms and privacy of guests.
Responsibilities
The Housekeeping Attendant is responsible for maintaining the overall image of the units, public spaces and offices. The Housekeeping Attendant must strive to support a safe, clean and well-maintained resort to our daily, weekly and annual guests by supporting the resort team as required.
The Housekeeping Attendant’s responsibility will include but not limited to the following:
1. Welcome Centre Cleaning
a. Entrance and washrooms
b. Emptying of office garbage receptacles
2. Cottages
a. Dust furniture,
b. Vacuum carpeting, area rugs, draperies and upholstered furniture
c. Make beds and change sheets
d. Distribute clean towels and toiletries if applicable
e. Clean, disinfect and polish kitchen and appliances
f. Clean and disinfect bathrooms and fixtures
g. Handle and report lost and found items
h. Wash windows, walls and ceilings
i. Clean balconies and decks
j. Consistently ensure accurate rental inventory in rental units
k. Complete cleaning checklists for each unit cleaned as per General Manager’s guidelines
3. Public Spaces
a. Clean and disinfect public washrooms and showers
b. Ensure soap dispensers are full and tissue holders
c. Clean shower stall tiles and shower heads
d. Clean Johnny on the spots and replenish supplies
4. Housekeeping Storage Room
a. Stock linen closet
b. Report damaged linens to Housekeeping Lead
c. Keep shelves of linen neat
d. Keep kitchen items neat and accessible
e. Report any kitchen items removed/replaced from units to Housekeeping Lead
f. Laundry, wash, dry and fold
g. External Laundry: ensure that laundry is ready for pickup
Skills/Requirements
- Previous experience in high volume customer service role with proven multi-tasking abilities
- Experience processing payments, answering phones, and monitoring emails
- Excellent communication skills both internal and external
- Knowledgeable of Microsoft office applications including Word, Excel, PDF, and Outlook
- Strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests with little to no supervision
- Strong time management and communication skills
- Previous housekeeping or professional cleaning experience considered an asset
- Excellent organizational skills
- Knowledge of cleaning products, laundry, and general household cleaning considered an asset
- Must be available to work weekends and some evenings
What’s in it for you?
- Compensation of $17.60 - $18.54/hr
- Paid lunches
- Opportunity to work in a fun, collaborative environment
- Flexible schedule
- Diverse and inclusive workplace - Be a part of our tight family!
- Continuous learning and development opportunities
- Socials, birthday celebrations, and employee recognition events
- Ongoing coaching, learning, and development opportunities.
- Internal career growth opportunities.
Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
