Canada Ticket manager Jobs – 2175 Openings This Week

Helpdesk Manager
BGBx —Windsor, ON
- $105,000–$150,000 a year
- On call
- Remote
- Customer service
- Windows
- Microsoft Office
- Paid time off
- Life insurance
Quick apply
DZ Route Delivery Driver
Linde —Dryden, ON
- $69,000 a year
- Full-time
- Driving
- Mechanical knowledge
Journeyman HVAC & Refrigeration Technician
Patan Heating and Air Ltd. —Penticton, BC
- $40–$50 an hour
- Full-time
- Customer service
- HVAC
- Organizational skills
- Dental care
- Vision care
Quick apply
Truck and Coach/Heavy Equipment Field Service Technician
Halow —Thunder Bay, ON
- $35–$40 an hour
- Full-time
- Hybrid work
- Schematics
- Mechanic experience
- Customer service
- Dental care
- Vision care
Quick apply
6d
Intermediate Revit/BIM Technician (Electrical & Solar)
InfernoEnergy —Edmonton, AB
- $65,000–$95,000 a year
- Full-time
- AutoCAD
- Electrical experience
- In-person
Quick apply
Journeyman Sheet Metal Worker
Patan Heating and Air Ltd. —Penticton, BC
- $34–$44 an hour
- Full-time
- English
- High school diploma or GED
- First Aid Certification
- Dental care
- Vision care
Quick apply
Plumbers- we need 2
Global Mechanical Ltd —Winnipeg, MB
- $44.15–$48.00 an hour
- Full-time
- Plumbing
- Power tools
- Construction experience
- Disability insurance
- Dental care
Quick apply
Commercial Sheet Metal Installer
PSL Mechanical Heating and Air Conditioning —Ottawa, ON
- $45–$55 an hour
- Full-time
- HVAC
- Construction experience
- In-person
Quick apply
ICI Excavation Foreman
T. Musselman Excavating —Kitchener-Waterloo, ON
- $36–$50 an hour
- Full-time
- Supervising experience
- Construction experience
- In-person
- Dental care
- Vision care
Quick apply
Civil Earthworks Water and Sewer (Undergrounds) Superintendent
Dechant Construction Ltd. —Alberta
- $45–$52 an hour
- Full-time
- Serving
- Hotel
- First Aid Certification
- Dental care
Quick apply
3d
Electrician/ Marine Service Technician
Revolution Yacht Experience —Vancouver, BC
- $29–$40 an hour
- Full-time
- Maintenance
- English
- Power tools
- Store discount
- Disability insurance
Quick apply
Fixed Operations Manager
North Edmonton Kia —Edmonton, AB
- $120,000–$180,000 a year
- Full-time
- Microsoft Excel
- In-person
- Disability insurance
- Dental care
Quick apply
Heavy Duty Mechanic
PrairieCoast Equipment —Fairview, AB
- Overtime
- Heavy lifting
- Forklift
- High school diploma or GED
- Store discount
- Dental care
Quick apply
1d
Red Seal Electrician
Oakpark Powerline Services Ltd —Winnipeg, MB
- From $44.61 an hour
- Overtime
- In-person
- Flexible schedule
Quick apply
14d
Journeyman Heavy Equipment Field Technician
Klassen Brothers Northern Ltd. —Debolt, AB
- Overtime
- Heavy lifting
- Schematics
- Mechanic experience
- Dental care
- Vision care
Quick apply
Heavy Equipment Technician Required
Rosenau Transport Ltd —Grande Prairie, AB
- $44.29–$60.18 an hour
- Full-time
- Heavy lifting
- Mechanic experience
- Maintenance
- Disability insurance
- Dental care
Quick apply
Heavy Duty Transmission Repair Technician
Spectrum Industrial Automatics Ltd. —Blackfalds, AB
- $40,000–$100,000 a year
- Full-time
- Maintenance
- Welding
- In-person
- Dental care
Quick apply
Demolition Foreman
R3 Deconstruction & Demolition Inc. —Edmonton, AB
- $25–$30 an hour
- Overtime
- Supervising experience
- First Aid Certification
- Power tools
- Dental care
Quick apply
Survey Crew Chief
Integrated Geomatics —Edmonton, AB
- $80,000–$140,000 a year
- Immediate opening
- CAD
- First Aid Certification
- In-person
- Dental care
- Vision care
Quick apply
Manager, Safety and Security
Armstrong Collective —Kamloops, BC
- $94,000–$114,000 a year
- On call
- Supervising experience
- First Aid Certification
- Travel
- Disability insurance
- Dental care
9d

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Helpdesk Manager

BGBx
Windsor, ON

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Job details

$105,000–$150,000 a year

Qualifications

TCP
Operating systems
Customer service
iOS
Windows
Microsoft Office
Analysis skills
ITIL
Remote access software
IT support
MacOS
TCP/IP
Communication skills
Help desk
VPN

Full job description

About Us

At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.

If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

Helpdesk Manager

Position Overview

The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.

The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.

Role Requirements:

Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
Support onboarding and offboarding processes, including device setup, system access, and employee moves
Manage user accounts, permissions, and security groups in alignment with company policies
Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
Train and support end-users on hardware, software, and best practices
Ensure adherence to company security policies and relevant regulatory requirements
Participate in on-call rotation and provide support outside standard hours as needed

Preferred Qualifications:

3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
Experience managing or mentoring IT support teams in a corporate environment
Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
Experience with Office 365 and other cloud-based SaaS applications
Familiarity with helpdesk ticketing systems and IT service management tools
Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
Experience with device provisioning and configuration and endpoint management
Exposure to audio/visual and basic network infrastructure is a plus
Familiarity with ITIL or similar frameworks is a plus
Strong troubleshooting, problem-solving, and analytical skills
Excellent communication and interpersonal skills with a strong customer service orientation
Ability to prioritize and manage multiple tasks in a fast-paced environment

Salary Range: $105,000 - $150,000 CAD

The salary range provided represents what a potential hire may expect to earn in this role at BGBx. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGBx.

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.

Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.

BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Quick apply

Refine Your Search

ticket manager jobs in canada

Helpdesk Manager

DZ Route Delivery Driver

Journeyman HVAC & Refrigeration Technician

Truck and Coach/Heavy Equipment Field Service Technician

Intermediate Revit/BIM Technician (Electrical & Solar)

Journeyman Sheet Metal Worker

Plumbers- we need 2

Commercial Sheet Metal Installer

ICI Excavation Foreman

Civil Earthworks Water and Sewer (Undergrounds) Superintendent

Electrician/ Marine Service Technician

Fixed Operations Manager

Heavy Duty Mechanic

Red Seal Electrician

Journeyman Heavy Equipment Field Technician

Heavy Equipment Technician Required

Heavy Duty Transmission Repair Technician

Demolition Foreman

Survey Crew Chief

Manager, Safety and Security

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