Canmore, Ab Customer experience agent Jobs – 9 Openings This Week

Customer Experience Agent - FT Perm
The Town of Canmore —Canmore, AB
- $26.89–$30.05 an hour
- Weekends as needed
- Microsoft Word
- CPR Certification
- Microsoft Excel

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Customer Experience Agent - FT Perm

The Town of Canmore -
Canmore, AB

Apply Now

Job details

Permanent | Full-time
$26.89–$30.05 an hour

Qualifications

Microsoft Word
CPR Certification
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Post-secondary education
Microsoft Office
Administrative experience
First Aid Certification
Computer skills
Communication skills
AED Certification

Full job description

Posted Wednesday, June 10, 2026, 3:00 AM

Why work for the Town of Canmore: Our team is professional, fun, dedicated and passionate about work, the community and the endless opportunities for outdoor and indoor recreation in our magnificent Rocky Mountain environment. Our Customer Experience Agents support the community as part of an energetic and dedicated recreation team committed to promoting a high level of community wellness and exceptional customer service.

Position Overview:

As members of the Recreation department and reporting to the Supervisor of Customer Experience, Customer Experience agents are responsible for ensuring the consistent delivery of exceptional service at Town of Canmore (“Town”) recreation facilities while supporting the effective day-to-day operations. The Customer Experience agent promotes a positive and professional image of the “Town” and is knowledgeable of all products and services offered. The agent is responsible for administering membership, drop-in sales, program registration and responding to customer inquiries.

Additionally, this position supports the Customer Experience Team Lead with administrative tasks, staff training, cash reconciliations and leadership when needed.

Core Accountabilities:

Is generally knowledgeable about all Town of Canmore services and is specifically able to respond to inquiries about recreation memberships, program registration, drop-in administration, and facility rentals
Proficiently and efficiently uses computer operating systems, software, and applications such as Microsoft Office and Intelli Leisure
Supports Recreation’s member retention strategy
Follows established departmental standard operating procedures and maintains confidentiality of all client information
Collects and responds to member feedback
Assists with facility booking inquiries and tasks as needed
Assumes specific key holder responsibilities associated with security and reconciliation of floats and the security of financial instruments and records
Assumes opening and closing responsibilities including revenue reconciliations and cashouts

Education & Qualifications:

Post-secondary education in a related field such as Recreation, Hospitality and Tourism Kinesiology, Physical Education – asset
Current Intermediate First Aid (Standard First Aid) and CPR Certification, including AED – required
Minimum of two years’ experience in front line customer service in recreation, hospitality, or another similar field – required
Experience in programming and/or membership sales – asset
Demonstrated ability to work effectively both independently and as part of a team – required
Able to manage a high volume of customer comments, inquiries, and requests (works well under pressure) while creating and maintaining a fun workplace – required
Intermediate level of computer skills in Microsoft Office programs, particularly Outlook, Word, and Excel – required
Strong written and verbal communication skills – required
Previous experience with recreation management and facility booking software – asset
Able to work a variety of shift times and hours including evenings and weekends as required
Embodies the Town of Canmore Core Value of Wellness, Respect, Integrity, Service and Teamwork
Really enjoys helping and serving others
Remembers details, faces, and people
Is pleasant and welcoming
Has a calm demeanor and is comfortable addressing and resolving conflict situations and angry customers
Is positive and respectful in communication about others, prefers not to gossip and/or gripe
Creative and innovate in relation to problem solving
Detail-oriented and able to prioritize to accommodate ever-changing circumstances and
urgencies
Sees what needs to be done without waiting to be told, and takes initiative to create accomplishment

Salary & Benefits:

Pay Range- $26.89 to $30.05 per hour to start. Compensation will be calculated based on the successful candidate’s related work experience and education
This is a permanent full-time position
40 hours work week weekends & evenings included
Competitive benefits package, & health spending account
Generous RRSP matching plan
Personal development & learning opportunities
Positive work culture
Work-Life Balance

Closing Date for Applications: This posting will remain open until filled.

How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) To help us learn more about you, in your cover letter please clearly detail the following:

Why do you want to work with us as a Customer Experience Agent?

What skills, experience and (most importantly!) attitude will you bring to enhance the team and enrich our community.

Your level of familiarity with Canmore and our facilities at Elevation Place.

Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks. The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law.

We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected]

Job Details

Job Family

Operations

Pay Type

Hourly

Employment Indicator

Operational

Hiring Min Rate

26.89 CAD

Hiring Max Rate

30.05 CAD

700 Railway Ave, Canmore, AB T1W 1N9, Canada

Apply Now

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